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1,038 Totango Reviews
Overall Review Sentiment for Totango
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The flexibility of campaigns and making custom segments, the support team helping me bringing in and integrating data that is unique to our company and business. We are new to Totango, initially purchasing off of a referal, and things have been great so far with everything I've explored. Review collected by and hosted on G2.com.
It is understandable, but sometimes with an influx of data, it can be slow/not load when I am creating some campaigns, and it either freezes or crashes, which may also be my computer. Review collected by and hosted on G2.com.
Lets you know the health status of each customer. Very user friendly. Allows for attachments of emails and other correspondence for each customer. Review collected by and hosted on G2.com.
There have been a couple of instances in which totango did not save my documentation. Review collected by and hosted on G2.com.
I love how easy and self-explanatory it is to use Totango - creating e.g., customer segments is super straight forward, can easily be adapted and shared across teams! Review collected by and hosted on G2.com.
Totango has quite a lot of functionalities and it is hard to keep an overview of how all these can be used. More in-tool guides or learning opportunities would be great. Review collected by and hosted on G2.com.
There are so many features and possibilities to use the data that's synced from our tool to Totango. When starting with Totango you have many tutorials available. Review collected by and hosted on G2.com.
You can do so much with Totango that it is not always so intiuitive to use. You need to understand and follow the instructions first before using the tool. Review collected by and hosted on G2.com.
Workflows and the automation. Segments are also pretty handy to navigate through different portfolios Review collected by and hosted on G2.com.
No time tracking, timesheets that I am aware of Review collected by and hosted on G2.com.
Compiling all of your client information into one robust place, love the notes to email feature. Review collected by and hosted on G2.com.
Sometimes confusing to navigate and share spaces with my coworker. Self admittedly neither of us are pros yet though. Review collected by and hosted on G2.com.
The ability to easily understand our customer's data in one platform. The ability to track daily KPIs of the team in a single dashboard. The ease of integration with other tools like Slack. And the super fast and responsive customer support. We love it. Review collected by and hosted on G2.com.
Is not a dislike is like an improvement area, in previous months the platform was down in critical moments during internal audits or end of the month/quarter producing delays in the delivery of country and global results. During this year so far Totango has been stable for those critical days. Review collected by and hosted on G2.com.
How quick and easy it is to customise the various SuccessBlocs Review collected by and hosted on G2.com.
I would really like a report to provides more detail on tasks - completion, overdue, to be completed, etc Review collected by and hosted on G2.com.
I love how there have been constant improvements based on customer feedback! Totango has been an excellent tool for our team in organizing data and helping to identify high-risk accounts. Review collected by and hosted on G2.com.
The process of uploading users for a campaign is time-consuming, and It would be helpful to have a quicker solution to do one-off campaign sends. Review collected by and hosted on G2.com.
