Video Reviews
Conference Feedback
1,038 Totango Reviews
Overall Review Sentiment for Totango
Log in to view review sentiment.
What I like the most about Totango is the success plays that you can create based on certain internal triggers. For example low adoption of your platform.
Alongside this, you can use external tools like Zoominfo to pump additional information about your accounts, which can provide you with additional points to talk to your clients about. Review collected by and hosted on G2.com.
The health score could be worked on however this is probably more of an issue with how we have set it up internally. Outside of this, I feel that the product is pretty flawless and customisable in so many ways. Review collected by and hosted on G2.com.
The people are highly responsive to assistance and feature requests alike. They continuously improve the feature availability. Review collected by and hosted on G2.com.
It could be overwhelming to setup and manage the various health scoring that comes from external sources. Review collected by and hosted on G2.com.
Totango has helped us put our arms around our customers and get a real-time 360-degree view of them. The onboarding process was streamlined and efficient.
Here are some of the features that have stood out to me:
Customer Health Scores
Inter-departmental collabaration
Timeline of events
Easy to Navigate
Notification and upcoming tasks
Salesforce integration Review collected by and hosted on G2.com.
I think more flexibility or granularity in reporting. Review collected by and hosted on G2.com.
Totango is a great platform to keep track of all of my accounts. I enjoy the "touchpoints" feature and like the ability to track my renewals. Review collected by and hosted on G2.com.
Because of the large feature set, there is definitely a significant learning curve to using the platform. Review collected by and hosted on G2.com.
I can follow the customer engagement and their usage in our system. Review collected by and hosted on G2.com.
Sometimes the key contact tab in the lower right contact is outdated from the "Last active" perspective. Review collected by and hosted on G2.com.
Ability to track customer touchpoints across teams and products. It has been easy to use for those of us that aren't extremely tech-inclined. Review collected by and hosted on G2.com.
Integrations with systems we currently use in-house have been a bit clunky, but are always improving. Review collected by and hosted on G2.com.
The process of Totango, the workflow and the tools are fairly simple, although not as intuitive as some of its competitors (e.g.Vitally). It does what it's supposed to do, for the most part Review collected by and hosted on G2.com.
The Customer Support team is very unresponsive / unhelpful. which is weird for a company that actually does Customer Success Review collected by and hosted on G2.com.
Totango is constantly releasing new features and functionality that help us to better serve our customers. We've been able to measure customer health, track KPI's and prioritize our efforts. We love that Totango staff, especially solutions and support, always go the extra mile to help us understand best practices and how to accomplish our goals. I also like the upvote option for enhancements and feature requests. It lets us know we're not the only customer that has thought of something similar and allows us to throw our hat in the ring for prioritization. Review collected by and hosted on G2.com.
Some modules aren't very intuitive or user-friendly, such as Forecasting. I think some on-screen tool tips would be really helpful as well, especially for newer adopters. It can also be glitchy sometimes, needing to refresh pages to see the correct numerical amounts reflected, etc. Review collected by and hosted on G2.com.
It is very intuitive platform, you can organize all your CS Tasks very easily and integrate with other teams as well.
It is very flexible, and offers many ways to help you with your journeys and different segmentations.
Reports are very easy to get and help your team be more focused. Review collected by and hosted on G2.com.
There is still a few integrations with other platforms that are missing, but I know they are very good at feedback.
The CS team can improve, but they still need the "human" relationship and holistic approach that they can approach. Review collected by and hosted on G2.com.
Totango organizes the most important customer data seamlessly. With the ability to important reports from Salesforce and filter what you need for specific outreach, it makes it easier to find the information you need when you need it. Review collected by and hosted on G2.com.
The only dislike of Totango would be the repetition of tasks. For example, I get notified on Monday about an account reporting to certain metrics. I completed that task, but I get reminded about that task again next week, although the cycle of communication from the first task hasn't been completed in full. This is probably less of a Totango issue and more of an admin issue when it comes to establishing these rules. Review collected by and hosted on G2.com.
