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1,034 Totango Reviews
Overall Review Sentiment for Totango
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I love that everything is integrated into one place. I can easily see parent and child companies and their usage data. I love that I can send campaigns directly from one place and that I can send myself a preview prior to sending them to all my customers. The segmenting options are robust. I really appreciate that they listen to our feedback to improve. For example, they have added in an or logic now which is very useful!
They also have a great support and training department. The training sessions offered and helpful, hands-on, and engaging. Review collected by and hosted on G2.com.
I do not like that there are limitations to user profiles. For example, I can't see individual user data on their main page. I also do not like that I can't see how the user interacted with the campaigns on their page. I have to click over to the campaign and sort it that way. Review collected by and hosted on G2.com.
Totango is one of the best tool in keeping track of Client related information, many of activity which we do for our client. By looking on to the past activities done for client it helps us to plan activities which we can do for client in future. Review collected by and hosted on G2.com.
Nothin to dislike as of now. Everthing seems to be good. I am sure that Totango team will improve the product more in future by adding some new features. Review collected by and hosted on G2.com.
I appreciate the program's simplicity, the option to personalize and save data in My Folder, its integration capabilities, and the efficiency it offers in creating and marking tasks as complete. Totango has played a crucial role in enabling me to effectively manage my customer accounts. Review collected by and hosted on G2.com.
It would be helpful to have the ability to pin a note to the timeline. Review collected by and hosted on G2.com.
Since using Totango, my job has become much easier and less stressful. Having tasks listed and ready to go has made each day more streamlined and efficient, not only for me but for our entire team. The automated email sends and tasks have been a real game changer and allow for so much more to be done each day without the continuous manual work. Totango was easy to implement and a breeze to shape up my day. I use Totango every day and would not want to work without it! Review collected by and hosted on G2.com.
The only feature I dislike about Totago is we're limited on document upload options/file formats that are accepted. Review collected by and hosted on G2.com.
Totango is helpful at building out customized communications and keeping our customer base educated on topics that meet their specific needs. I also love that the platform is easy to use and has a great resource library! Review collected by and hosted on G2.com.
I wish there were more Totango In App options for scheduling and tracking metrics. Review collected by and hosted on G2.com.
Just started using Totango and it is very easy to use. The Beta for the Account Summary is great to give you all the information on the account in a easy to use and quick summary. Review collected by and hosted on G2.com.
Haven't run into any issues yet while using the platform that I would stay I dislike. Review collected by and hosted on G2.com.
We like the customizable nature. The ability to easily create segments and pull data in real time is priceless! Review collected by and hosted on G2.com.
We would really like to be able to add FUTURE scheduled events to accounts as that is large portion of our engagement work and not beign able to do so makes us have to use another tool prior to the event and dual document after the event. We'd also like to change the "reply after this line" to emails as it seems a bit less personal and has deterred some potential clients. Review collected by and hosted on G2.com.
I like that it tracks the account usage and notifies me of poor health and low usage so I can stay on top of those customers and get in front of any problems/concerns faster. It's easy to use, and implements well into Salesforce with integration. There are a lot of great features to organize account management. I use it daily! It's easy to get customer support if needed. Review collected by and hosted on G2.com.
I don't like that I have to use it as a separate platform on top of Salesforce. Review collected by and hosted on G2.com.
Totango is a one stop shop for all Customer Success needs.
Support team are great, and once you get the hang of it, its easy to use! Review collected by and hosted on G2.com.
It does so much, its difficult to know where to start sometimes Review collected by and hosted on G2.com.
Totango has been adding wonderful features that make my job easier. I love the SalesForce integration as well as being able to see all of my customer metrics. Review collected by and hosted on G2.com.
I wish it was easier for me to see client's assigned to me right after signing in without having to create a specific filter for myself. Review collected by and hosted on G2.com.
