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1,034 Totango Reviews
Overall Review Sentiment for Totango
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I use Totango as a Client Succes manager. It gives me a clear overview of my clients and thanks to the other tools that are available within the platform I always know what to do and how I can help my clients. It is very easy to use and the insights from myself and my colleagues are very helpfull in our daily work. Review collected by and hosted on G2.com.
With a lot of filters implemented from all the different team members, searching for you own is sometimes a bit difficult. Review collected by and hosted on G2.com.
All of the tools from reports, segments, touch points, to tasks helps direct my day to day activities. Highly recommend for your CSM org or similar roles. A Totango tab is always open in my browser along with my email and calendar. Review collected by and hosted on G2.com.
Honestly nothing comes top of mind other than the notifications can pile up quickly but that isn't necessarily a Totango issue. Review collected by and hosted on G2.com.
I do like the fact that information is easy to find. The look and feel is friendly once you get used to it and traking the customers is pretty easy. Also creating task, reports and alerts is very intuitive. I use it daily and it becomes easier as I have customize it to my needs. Review collected by and hosted on G2.com.
Integration to other apps is not too accurate, not sure if it depends on the third party or totango but few mistakes have been found. Review collected by and hosted on G2.com.
I use Totango daily to find information before a meeting or when I need to create business presentations. Each time it takes less than 30 seconds. I use several features, but mainly the overview and timeline for the customers. Review collected by and hosted on G2.com.
The contact section could have some improuvment Review collected by and hosted on G2.com.
I love being able to integrate my Google calendar to ensure that each client facing meeting has a task created. With this set up I am never forgetting to log key touchpoints. Setting up segments with key client data is benefical when I want to get a snapshot into what is happening with an account. Review collected by and hosted on G2.com.
Not too many downsides that I can think of. As an end user, I really enjoy the simplicity, I have used other systems in the past that are too busy and I did not like. Review collected by and hosted on G2.com.
th cleanless of how all my accounts. very easy to use and i can look at the health of my clients to provide them better customer support. I use it every day as part of my routine. Review collected by and hosted on G2.com.
it is not connected to salesforce but it is not bad Review collected by and hosted on G2.com.
I love the ability to set tasks from Service Reviews and email follow-ups directly from the record. Review collected by and hosted on G2.com.
I wish there were connectors to my email application. Review collected by and hosted on G2.com.
Totango has the right ability to do 'tech touch' without requiring a lot of work from ops or dev teams. Review collected by and hosted on G2.com.
There are some limited integrations, and some of the integrations that work feel like they are lacking. True integrations feel like they are not as numerous as other products. Review collected by and hosted on G2.com.
