Totango Reviews & Product Details - Page 18

Writing out tasks

A common place for notes Review collected by and hosted on G2.com.

Not understanding how to create reports

When we email a "returned" email, you can't BCC to go into notes Review collected by and hosted on G2.com.

It keeps me updated on the accounts that needs immediate attention and those accounts that also needed some touchpoints. Review collected by and hosted on G2.com.

Non actually. I am satiisfied on how Totango is presented to me and how I am using it based on my needs for the accounts assigned to me. Review collected by and hosted on G2.com.

The Design and attention to detail. While using this software you can see that this is generated by and for Customer succes managers.Unlike some software made by and for developers. Review collected by and hosted on G2.com.

While implementing, we experienced a lot of changes in the main contact point. We had three different customer success managers in a reasonably short time. That could be handled differently.

Update: We even had more changes of points of contact and the level of ticket support is far under the expected reasonable level. After creating wichlist items a while ago none of these have been implemeted. Don't get me wrong, I understand not all wishess will be fullfilled and we do not decide on the roadmap as customers. However none of the 20+ items where we do get reasanable reactions, or they are not implemented in a usefull manner. These where eddid on request of the CSM. Review collected by and hosted on G2.com.

Totango offers a broad range of features to support many aspects of our teams operations Review collected by and hosted on G2.com.

Further integrations with platforms such as Freshdesk and One Drive would be advantageous Review collected by and hosted on G2.com.

Being able to search and drill down is something that is very important for a CS tool. This helps to rapidly priotize based on the accounts that need attention. Review collected by and hosted on G2.com.

The time to set up. A lot is dependant on the implementaiton and how its set up from the get go.This makes its ever so important to have the right team on the job. Review collected by and hosted on G2.com.

Totango helps me organize my accounts and see customer activity. I like being able to track my accounts through stages/a pipeline and have all information in one place. Review collected by and hosted on G2.com.

Frequent bugs, data is delayed from our software, and it has issues syncing to our Salesforce account. Review collected by and hosted on G2.com.

I like that its organized to put in notes for every single step of the onboarding process Review collected by and hosted on G2.com.

It can be a little slow and has alot of fields to fill in, just a little more complex than simple Review collected by and hosted on G2.com.

The software gives just the right amount of analytical data needed to be a quality product that helps. It's pretty flexible for adjusting such information, and pretty simple to use. I use totango on a day-to-day basis, and I needed only a few days to onboard. We have totango integrated into our CRM which is very useful, and had no issues/reason to contact customer support. Review collected by and hosted on G2.com.

I really had no problem or issue with my usage of Totango Review collected by and hosted on G2.com.

I like that it is focused on the specific tasks and job of the Customer Success Manager. Totango helps to organize the CSM's daily activities and allows me to monitor team performance against goals. As a manager of CSMs, it provides me with numerous tools to measure and monitor progress. Review collected by and hosted on G2.com.

I wish that it was better integrated to our CRM system (Salesforce) and that all of the data from our warehouse was readily available in Totango. As with many Saas solutions, I don't like downtime or performance degradation as it interrupts daily work. Review collected by and hosted on G2.com.

Our business model isn't the typical Customer Success model, so we needed to find a platform that would allow us to customize features. The flexibility of Totango is what initially sold our team, but after implementation, it's even better than we could have imagined. There are so many capabilities that are benficial for multiple use cases.

The onboarding experience was in depth and thorough. I felt fully supported by the Totango implementation, data, and support teams. Review collected by and hosted on G2.com.

There's a lot of information up front that you need to learn and lots of Totango lingo that can get confusing. Once you have that baseline understanding, everything falls into place. Review collected by and hosted on G2.com.