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1,030 Totango Reviews
Overall Review Sentiment for Totango
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Great integration in Salesforce, easy for anyone to access high-level information on an account and see the plays being run in any account Review collected by and hosted on G2.com.
It's not that intuitive, you have to learn where to find the information you need. Also, a little glitchy. Every 5 or so times I open the website, I need to reload. Not a big deal, it just takes a second, but it is annoying. Review collected by and hosted on G2.com.
SuccessBLOCS are a good idea. Packaging everything you need to meet an objective reduces the implementation time.
It gets messy quickly though. Using SuccesBLOCS leads to duplicated segments and difficulty in finding where a specific automation lives. Review collected by and hosted on G2.com.
Too many things just didn't work as described during the sales process:
- No automatic email integration. The integrationrequires manual intervention for every email sent
- Hubspot automation. Incredibly difficult to implement and limited in functionality
- Revenue Center. This is completely unusable for our renewal process. Review collected by and hosted on G2.com.
Customizable success plays are my favorite thing to use and create. Staying on top of a book of business of 100+ clients can get tricky, so automating reminders when something happens with the client's health score keeps me very proactive. Segments keep me on top of my metrics and allow me to maintain an organized folder with all the information I need. Totango was easy to learn and very user friendly. Review collected by and hosted on G2.com.
The data from the mobile app differs from the data in the web version of Totango; sometimes when in the field I wonder if I'm getting the most accurate and up-to-date information. Review collected by and hosted on G2.com.
Good customer service
Salesforce integration
Good for adding manual risk assessment Review collected by and hosted on G2.com.
Missing key features such as email integration
Not easy to access clients across a range of portfolios unless they share a common thread such as same person working on the accounts
Not very good looking platform in terms of colour/design
Bugs on touchscreen
Lack of flexibility in terms of views & dashboards Review collected by and hosted on G2.com.
- customer segmentation and targetting helps to send correct campaigns to correct people
- once you figure out how to map Review collected by and hosted on G2.com.
- the campaign tool shows errors and blocks the campaign activation so it is required to do it from the scratch
- the campaign errors aren't explaining where the error is so you spend lots of time on trying to find what's the error which builds up the frustration
- the help Knowledge Bse page isn't the best
- our onboarding buddy was fired and we didn't get any buddy replacement nor further support but we were asked to pay for the support while being in the onboarding period Review collected by and hosted on G2.com.
Writing out tasks
A common place for notes Review collected by and hosted on G2.com.
Not understanding how to create reports
When we email a "returned" email, you can't BCC to go into notes Review collected by and hosted on G2.com.
It keeps me updated on the accounts that needs immediate attention and those accounts that also needed some touchpoints. Review collected by and hosted on G2.com.
Non actually. I am satiisfied on how Totango is presented to me and how I am using it based on my needs for the accounts assigned to me. Review collected by and hosted on G2.com.
The Design and attention to detail. While using this software you can see that this is generated by and for Customer succes managers.Unlike some software made by and for developers. Review collected by and hosted on G2.com.
While implementing, we experienced a lot of changes in the main contact point. We had three different customer success managers in a reasonably short time. That could be handled differently.
Update: We even had more changes of points of contact and the level of ticket support is far under the expected reasonable level. After creating wichlist items a while ago none of these have been implemeted. Don't get me wrong, I understand not all wishess will be fullfilled and we do not decide on the roadmap as customers. However none of the 20+ items where we do get reasanable reactions, or they are not implemented in a usefull manner. These where eddid on request of the CSM. Review collected by and hosted on G2.com.
Totango offers a broad range of features to support many aspects of our teams operations Review collected by and hosted on G2.com.
Further integrations with platforms such as Freshdesk and One Drive would be advantageous Review collected by and hosted on G2.com.
