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1,024 Totango Reviews
Overall Review Sentiment for Totango
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I love the ability to customize dashboards for easy viewing/transparency. It has helped me better manage my accounts as I oversee approx. 400 customers. Totango automates a lot of what was historically a manual, time consuming process so I may spend my time on projects and other things. Review collected by and hosted on G2.com.
I wish Totango had more options for integrating custom email lists and segments. I would like to be able to cherry pick accoounts to add to different segments when the criteria included in the segment excludes them. What I mean by this: If a customer doesn't match on paper/data what a segment is including or excluding, I'd like to be able to override and add or remove single accounts that I know should or shouldn't be included because of factors unknown to Totango. Review collected by and hosted on G2.com.
Our CSM is definitely central to our success. Knowledgeable of the roadmap and tool capabilities, roping in resources as needed, solutioning with us and driving value from our investment. Our previous TAM was also excellent and readily available to assist with complex technical solutioning. The dedicated Onboarding team helped make our initial launch a success and realize a faster time to value in a short space of time than we ever accomplished over years from the other tool we migrated from. Review collected by and hosted on G2.com.
Some product limitations: inability to capture long-term trending insights, but I know they are tackling enhanced reporting in their roadmap. Syncing frequency is sometimes a head-ache for our end-users. Review collected by and hosted on G2.com.
Totango helps my CSM team to manage our customers in the most flexible way possible.
What I love about Totango is that it's so flexible that I can setup different segments of our user base in different ways.
And the customer journey marketplace makes it super simple to get the reports I need without having to reinvent the wheel all the time.
Also I really appreciate the way Totango manages feature requests. You know if they are going to be done or planned and then you get an update when they are implemented. Review collected by and hosted on G2.com.
Some of the reporting is mainly done on a per user base but honestly they are working on it now and adding functionality all the time to fix this so no real complaints except could I have it yesterday.
One hard thing about Totango is that you do need to have folks who administer it on a regular basis because otherwise things get tricky. Review collected by and hosted on G2.com.
Totango is very helpful in that you can create event-based tasks which are then organized per Account as well as in a timeline to manage one's workload. It is essentially my home base that I start every day prioritizing my to-dos. Customer support is also very responsive. Review collected by and hosted on G2.com.
Requesting new features is voted on by the entire Totango community, so it can take a long time to see changes that could make my workload more seamless. That, and it can be clunky such as with timestamping when a draft touchpoint is started, and not when it is completed/submitted. Review collected by and hosted on G2.com.
Being able to have automated Success Plays that fire off appropriate tasks handles so much and frees up a lot of mental bandwidth. Review collected by and hosted on G2.com.
The inability to order my task list - I can only view the list of tasks in so many ways. I wish I could drag and drop the order of my tasks. Review collected by and hosted on G2.com.
Totango helps me organize my day and keep track of what I need to accomplish. It records my account activity with categories to hit my department goals as a CSM. Couldn't do my job without it. Review collected by and hosted on G2.com.
I wish it pulled in more information from our Salesforce accounts, but that's my company integration that I don't have authority over. Review collected by and hosted on G2.com.
Totango was easy to use and was relatively easy to implement.
The customer support has been effective and fast.
Our marketing, sales, and CS teams use Totango for various objectives every day.
We integrated with our Dynamics 365 CRM and it has worked well throughout the years. Review collected by and hosted on G2.com.
Totango can do a good job releasing features but sometimes it is unclear how to incorporate them.
Our account has been passed around to different Account executives. Has made it hard to get the account questions answered. Review collected by and hosted on G2.com.
