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1,020 Totango Reviews
Overall Review Sentiment for Totango
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Easy to use and intuitive tool for managing client accounts Review collected by and hosted on G2.com.
Pulling lists/views is not always easy to do and customize, would like to be able to customize to suit needs Review collected by and hosted on G2.com.
Easy to sync in the right data needed to support the customer success team and create actionable playbooks based on that data Review collected by and hosted on G2.com.
UI is a little outdated and would love to have a more modern looking system Review collected by and hosted on G2.com.
It notifies me on adoption trends for my customers. I am able to pull reports easily. The UX/UI is great. Review collected by and hosted on G2.com.
- Cannot send emails, make calls, and sms within the platform
- do not have notes section Review collected by and hosted on G2.com.
In my eyes Totango is user friendly once you get the hang of it. Besides that it has a lot of features which makes it interesting in many different ways. Review collected by and hosted on G2.com.
Because the system has many features, it also asks for an investment of time. Review collected by and hosted on G2.com.
It's resources, ease of use, and flexibility. Review collected by and hosted on G2.com.
Like running a query in SalesForce, you must work backward to achieve success with the initial outcome you're trying to achieve. In a perfect world, it would be a more straightforward application process that did not involve a general background of how the logic was written within the programming. You could argue that isn't that most software programs.
IMP: I find running segments challenging, as I must search for filters that best fit my needs.
I'd also like more integration vendors like Monday.com and increased integration with Slack. Review collected by and hosted on G2.com.
I love the ability to customize dashboards for easy viewing/transparency. It has helped me better manage my accounts as I oversee approx. 400 customers. Totango automates a lot of what was historically a manual, time consuming process so I may spend my time on projects and other things. Review collected by and hosted on G2.com.
I wish Totango had more options for integrating custom email lists and segments. I would like to be able to cherry pick accoounts to add to different segments when the criteria included in the segment excludes them. What I mean by this: If a customer doesn't match on paper/data what a segment is including or excluding, I'd like to be able to override and add or remove single accounts that I know should or shouldn't be included because of factors unknown to Totango. Review collected by and hosted on G2.com.
Our CSM is definitely central to our success. Knowledgeable of the roadmap and tool capabilities, roping in resources as needed, solutioning with us and driving value from our investment. Our previous TAM was also excellent and readily available to assist with complex technical solutioning. The dedicated Onboarding team helped make our initial launch a success and realize a faster time to value in a short space of time than we ever accomplished over years from the other tool we migrated from. Review collected by and hosted on G2.com.
Some product limitations: inability to capture long-term trending insights, but I know they are tackling enhanced reporting in their roadmap. Syncing frequency is sometimes a head-ache for our end-users. Review collected by and hosted on G2.com.
