Totango Reviews & Product Details - Page 10

Me gusto los recuerdos que te pone para poder Review collected by and hosted on G2.com.

muchas cosas, dificil de diferenciar, falta de claridad Review collected by and hosted on G2.com.

Totango provides me with analytics and reporting features that help me to identify trends, customer health scores and potential issues- enabling proactive management. It is very intuitive and a great tool to have centralized customer data! I higly recommend! Review collected by and hosted on G2.com.

I fell that there is still room for improvement when it comes to third party integration. Review collected by and hosted on G2.com.

I love the how versatile Totango is. It is customizable and flexible and easy to use. My team uses Totango has our primary documentation and customer record keeping application. Therefore I am in Totango all day, every day. Review collected by and hosted on G2.com.

We have found that the support is not as responsive or helpful since there were organization changes. Review collected by and hosted on G2.com.

The self-serve content is incredible, especially when using the pre-made SuccessPlays. Being able to tap into best practices as a small business is a huge win. The support team is excellent and really helps you get onboarded well Review collected by and hosted on G2.com.

The amount of tasks can get out of hand, and the health scoring can be tough to use effectively. Culling back the tasks into something managable for an SMB takes work. Review collected by and hosted on G2.com.

I like all of the tasks and markers to determine if a customer is healthy or likely to churn. I also like all of the data that is available when integrated with a CRM like Salesforce or a Billing software like Zuora. Review collected by and hosted on G2.com.

I think it can be hard to get things to work properly at times. It isn't the most user-friendly in terms of setup but once it is set up it works well. Review collected by and hosted on G2.com.

All the functionality from generating presentations to running campaigns. Review collected by and hosted on G2.com.

For me this was a steep learning curve as I have not worked with a system like this before. There is a lot of new language to get used to. Review collected by and hosted on G2.com.

I really love that you can tailor your experience to include exactly the things that are important to your day to day job and you can exclude things that might muddle your experience. It is user friendly and the aethetics are also great! The team helping set up your account as so very knowledgable. It is ideal for every day use and replacing multiple systems for one general use. Review collected by and hosted on G2.com.

It can be a bit tricky to navigate and a tad overwhelming dealing with the amount of option you have to customize your experience however the team is FANTASTIC about walking you through their product and they are very educated on their platform. Review collected by and hosted on G2.com.

We are still in the integration process of Totango, but so far the team has been very helpful and the implementation is going smoothly and on track! Our team is very excited for us to go live and it seems like it will be a very easy transition! Review collected by and hosted on G2.com.

Some of the mapping to link items with SalesForce is a little confusing, but so far there is not much that we don't like! Review collected by and hosted on G2.com.

Visually it's well laid out and easy to follow. It's intuative in tracking the things we'd want to track as a provider of a SaaS subscription model. The Company Profile pages are well laid out and it's quick and easy to find key data such as contract info, client engagement stats, interaction timelines, etc. The executive Dashboards are useful also to see Review collected by and hosted on G2.com.

Not much, to be honest! If I could pinpoint one things it would be that it's slightly difficult to customise one or two things - such as amending the criteria for the 'health score' for our clients based on the exact criteria we need. I also thnk having some agents based in Europe (ie. on European time) for live support would be useful. Review collected by and hosted on G2.com.

Ability to integrate with several other tools like CRM, ERP's and Usage monitring tool. Review collected by and hosted on G2.com.

Text limitation on attributes like text box or toouchpoints.

limited functionality with collection.

No customisation on Triggers. Review collected by and hosted on G2.com.