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Total Expert Reviews & Product Details - Page 13

Total Expert Overview

What is Total Expert?

Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises. The platform unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone, in any market. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and insurance companies, and is now available to purchase through the AWS Marketplace and Salesforce AppExchange.

Total Expert Details
Product Website
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Product Description

Automate, deploy and track your marketing activities from the top down and simplify your daily process for producing print and digital marketing assets.


Seller Details
Company Website
Year Founded
2012
HQ Location
St. Louis Park, Minnesota
Twitter
@TotalExpertInc
1,383 Twitter followers
LinkedIn® Page
www.linkedin.com
265 employees on LinkedIn®
Description

Total Expert is the purpose-built customer engagement platform trusted by more than
00 financial enterprises. The platform unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and insurance companies.


RS
Overview Provided by:

Recent Total Expert Reviews

AJ
Alex J.Mid-Market (51-1000 emp.)
3.5 out of 5
"Solid CRM product"
Our CSM is wonderful! He's super helpful and always a pleasure to work with. I like the TE content emails and the co-marketing partner features.
TH
Tiffany H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best Full Circle CRM"
Total Expert is hands down the best all-in-one CRM I've ever used. In the past, I juggled multiple systems and logins to accomplish just a fraction...
David C.
DC
David C.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great Tools for Mortgage Industry Marketing Team"
The simplicity of sending mass emails and the ability to create a database of marketing materials that users can use at thier own discretion.
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Total Expert Security
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Total Expert Media

Total Expert Demo - Dashboard View
Dashboard View in Total Expert
Total Expert Demo - Journey Creator
Deliver the right message through the right channel at the right time in your customers’ financial journey with intelligent automation.
Total Expert Demo - Focused View
Generate prioritized contact lists automatically based on business goals, enabling loan officers and relationship managers to have more efficient and meaningful conversations.
Play Total Expert Video
Play Total Expert Video
Play Total Expert Video
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Video Reviews

134 Total Expert Reviews

4.5 out of 5
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134 Total Expert Reviews
4.5 out of 5
134 Total Expert Reviews
4.5 out of 5

Total Expert Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Total ExpertQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Total Expert?

Multiple marketing mediums are integrated into one platform - ranging from Email, Print, Direct Mail, Social, SMS, Websites, etc. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Usability for end users needs improvement. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Solved an inability to market companywide and ensure all contacts were housed in one systems. Have also empowered our users to achieve a greater ROI in quickly marketing to the appropriate party in their database. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Total Expert?

I really like that the website is very mobile comparable. I use my phone ALL the time so being able to fully use it on the go is a plus. I also really like the open rate for emails, this way I don't send constant emails that won't be open. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

I don't like that some of the marketing options have to be approved before being able to actually print or use them. I'm not sure if that is a software thing or user thing. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

I have been able to keep a better pipeline with my clients. I've been solving lots of marketing issues like content. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Total Expert?

While the technology and UX of the CRM system come second to none, the best part of working with Total Expert is their service. Training, communication and tutorials are extensive and always readily available, keeping our admin and coordinator teams out of the weeds and day-to-day inquiries. Due to their strong financial backing and promising future, developmental updates and improvements are made regularly, keeping their customers' needs at the forefront of process and technology improvements. With competitive tools to help grow and scale business for our sales field, this system has become a morale booster and game changer for our business. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Being a new system, certain features have yet to reach full maturity; however, constant improvements and updates are being made regularly. The system and team behind it are working hard to make sure customers are happy and though there are certain features that are still pending release, I'm confident Total Expert will get there. Review collected by and hosted on G2.com.

Recommendations to others considering Total Expert:

Make sure you document each conversation and keep them filed in an organized fashion. With lots of communication and months of implementation, you will need a strong, dedicated number of admins assisting with the rollout. Ongoing training schedules for your sales field will be critical to your organization's success with adopting this tool. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Scalability, adoption of new digital tools and deepening ties with our referral partners thanks to the features our field is able to offer them. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Total Expert?

The user interface is very easy to navigate and simple to use which is key for LOs. The Customer support that we receive is second to none. Our Customer Success Managers have always gotten us quick responses and consistently see things through to conclusion. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Keeping up with all of the enhancements can be challenging at times, yet they are creating integration after integration which ultimately benefits the client. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

It has been great with the ability to phase into LO accounts and troubleshoot problems for them is a huge advantage. Being able to see exactly what they see allows the admin level to support them in a more efficient way. Review collected by and hosted on G2.com.

Jeff S.
JS
Director, Marketing Operations
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Total Expert?

The entire platform is very intuitive for the end user and the team at Total Expert is extremely helpful, knowledgable, and flexible to work with. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

If I had to choose something, the CRM features could be more robust. Sometimes it's hard to get that portion of the product to do exactly what you want. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Total Expert is our complete solution for marketing assets, including flyers, postcards, emails, business cards, and more. Review collected by and hosted on G2.com.

Blue Line R.
BR
Realtor
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Total Expert?

My favorite part of it is how we split it with a lender. We learn that by using a lender we can have access to all of the marketing materials for free. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

So far there's nothing I just like. I actually only started using it at the beginning of 2019 Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Sending out branded postcards to open houses and splitting the cost with a lender Review collected by and hosted on G2.com.

Katie N.
KN
Cashier Customer Service
Food Production
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Total Expert?

I like the fact that Total Expert is very user friendly and I can pull it up on my laptop or phone whatever is easiest. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

It doesn't have as many tools and settings as I'd like. So although I enjoy using it I am in search of a new program Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

It helps me stay organized and on top of my game, which is usually my main issue, because I usually get behind in my tasks. I've realized that my business would not be near as successful as it is today without the use of Total Expert. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Total Expert?

Total Expert has an extremely user-friendly interface, the best I have seen out there! Very easy to navigate and create marketing collateral. The TE team is always willing to take suggestions on improvements and does their best to implement them. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

The social media tool could use some improvements, however it is headed in the right direction! Better reporting on the email library and social library from an admin level is needed. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Having an extensive marketing library that is easy to use helps us in the Marketing Department not have to create thousands of custom pieces. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Total Expert?

Total expert does a fantastic job of keeping my mind away from all the small parts of my business by allowing me to focus on all om my major goals Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

There are alot of moving parts to Total expert Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Customer relationship management. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Total Expert?

I like the options that total expert offers, from crm to print media, it has a lot to offer. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

There's nothing about it I dislike yet, I'm still learning a lot about it so there is still time Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

CRM for Real Estate Review collected by and hosted on G2.com.