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Total Expert Reviews & Product Details - Page 10

Total Expert Overview

What is Total Expert?

Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises. The platform unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone, in any market. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and insurance companies, and is now available to purchase through the AWS Marketplace and Salesforce AppExchange.

Total Expert Details
Product Website
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Product Description

Automate, deploy and track your marketing activities from the top down and simplify your daily process for producing print and digital marketing assets.


Seller Details
Company Website
Year Founded
2012
HQ Location
St. Louis Park, Minnesota
Twitter
@TotalExpertInc
1,383 Twitter followers
LinkedIn® Page
www.linkedin.com
265 employees on LinkedIn®
Description

Total Expert is the purpose-built customer engagement platform trusted by more than
00 financial enterprises. The platform unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and insurance companies.


RS
Overview Provided by:

Recent Total Expert Reviews

AJ
Alex J.Mid-Market (51-1000 emp.)
3.5 out of 5
"Solid CRM product"
Our CSM is wonderful! He's super helpful and always a pleasure to work with. I like the TE content emails and the co-marketing partner features.
TH
Tiffany H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best Full Circle CRM"
Total Expert is hands down the best all-in-one CRM I've ever used. In the past, I juggled multiple systems and logins to accomplish just a fraction...
David C.
DC
David C.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great Tools for Mortgage Industry Marketing Team"
The simplicity of sending mass emails and the ability to create a database of marketing materials that users can use at thier own discretion.
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Total Expert Security
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Total Expert Media

Total Expert Demo - Dashboard View
Dashboard View in Total Expert
Total Expert Demo - Journey Creator
Deliver the right message through the right channel at the right time in your customers’ financial journey with intelligent automation.
Total Expert Demo - Focused View
Generate prioritized contact lists automatically based on business goals, enabling loan officers and relationship managers to have more efficient and meaningful conversations.
Play Total Expert Video
Play Total Expert Video
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Video Reviews

134 Total Expert Reviews

4.5 out of 5
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134 Total Expert Reviews
4.5 out of 5
134 Total Expert Reviews
4.5 out of 5

Total Expert Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Total ExpertQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Total Expert?

The ability to automate communication to customers and partners. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Reporting ability and ability to see the entire organization at a higher lever. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

LO engagement Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Total Expert?

Intuitive UI, tools, and upgraded email builder Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Some quirks with the campaign builder. A few limitations keeping track of emails within the email stats. Review collected by and hosted on G2.com.

Recommendations to others considering Total Expert:

Get it. It's good stuff 👍 Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Creating professional-looking email content easily shareable etc. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Total Expert?

Contact management and marketing automation are the two keys of Total Expert. Neither of those were easy or scalable with our previous CRM solution. Total Expert allows me to control the entire experience for our end users and for their contacts. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

As an admin, it would be nice to a little more control over things like group/contact management such as the ability to delete a group from an account. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Marketing auotmation is quick and scalable. I can launch a campaign literally in minutes and push it out to every end user or select end users. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
(Original )Information
What do you like best about Total Expert?

I like that there is a tool for every facet of Marketing - digital, social, email, print, etc. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

That there isn't a direct integrations with Instagram - which isn't Total Expert's fault! Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Efficiency, automation, follow-through, digital presence! Review collected by and hosted on G2.com.

Jelaire G.
JG
Founder
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Total Expert?

When you work work with TE, you always feel like you have an advocate on your side. Always available to listen, always up for the challenge. You feel heard. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

We always wish things moved faster or that our problems were solved - we know it's not always that easy but it can be hard to grow when the platform feels like it is not. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

We are always looking to solve for bettering our relationships with our agents and clients through the journey. Always looking for ways to leverage our databases and TE provides great solutions to both of these. Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Total Expert?

Total Expert allows us to customize our marketing and contact your customers at the right time with the right message. Because it is built for the financial industry, the right checks and balances are in place and enhancements are targeted which makes them valuable to all clients of Total Expert. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Waiting on enhancements is less than desirable. Would like to see them happen faster. Specifically data reporting Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Total Expert helps to ensure we are staying top of mind with our customers throughout the full loan process and once they are in our servicing portfolio. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Total Expert?

The thing I like best is being able to keep track of notes and exchanges with our customers. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Not being able to stay logged in the entire day. If you go to another application, after so long, it logs you out. Review collected by and hosted on G2.com.

Recommendations to others considering Total Expert:

N/A Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Being able to follow up with customers in a timely manner Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Total Expert?

Features, Support, and Future Initiatives all point towards an incredible solution for lenders, partners and clients. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

There is some inflexibility on often standard technical requests that require some outside intervention. this will not impact all users, but more sophisticated workflows may be affected. Review collected by and hosted on G2.com.

Recommendations to others considering Total Expert:

I would recommend Total Expert to any organization looking for a Mortgage Marketing CRM solution. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

We're solving retail and Direct-To-Consumer marketing and lifecycle campaigns. It's our deployment method of choice for marketing at our organization. Review collected by and hosted on G2.com.

Michelle S.
MS
National Director, Marketing and Sales Support
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Total Expert?

The overal ease of use for our sales folks. We have found that it is a good fit for the majority. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

It has been hard to accept all of the added costs, including APIs that don't come with the expected integrations. Review collected by and hosted on G2.com.

Recommendations to others considering Total Expert:

Do as much as you can for the Loan Officer - if you wait for them to implement and deploy, it will delay results. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

We are managing and driving increased engagement, as well as offering partner benefits. Review collected by and hosted on G2.com.

Luke M.
LM
R
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Total Expert?

I like total expert for lead generation as it's very important to the success of my business Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Nothing. It's easy to use. Wouldn't change a thing. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

I'm able to sort out and manage lead generation through total expert especially with open houses! Review collected by and hosted on G2.com.