Willingness to help in the good times and the bad. If something isn't working, the team will find a way to acheive the desired outcome. Review collected by and hosted on G2.com.
Hiccups due to living on GCP, but those hiccups are now a thing of the past. All is well!!! Review collected by and hosted on G2.com.
90 out of 91 Total Reviews for Torq
Overall Review Sentiment for Torq
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Torq's AI capabilities provide large time saving opportunities in development and when utilized in production. Recently their addition of the transform AI tool has been a huge help, so I no longer have to crawl the JQ documentation to deal with transforming JSON data. I can simply write a plain text prompt and have Torq figure out the rest. I also frequently utilize the AI prompter as a starting point for new workflows in torq. They allow you to prompt their generative AI with the basic outline of a workflow and for basic workflows it can complete it itself or more complex ones it can build the template for you.
In production I have seen their new Socrates AI analyst autonomously execute playbooks, write summaries, and escalate cases. Review collected by and hosted on G2.com.
My main pain point with torq has been the lack of a git-like version control system. Which can become problematic when publish sends workflows straight into production. The Torq team has helped us development a work around where workflows require approval to be published, but there is no easy way to follow any gitflow convention such as having feature branches and a main branch. Review collected by and hosted on G2.com.
It's easy to set up workflows, integrations, and manage everything. Customer support is very responsive and helpful and I'm always able to contact our dedicated team if anything is urgent and needs attention immediately. Review collected by and hosted on G2.com.
I would like a better way to group similar cases together rather than having to link them all together using link cases, as this is not transitive. If I link case A and case B then link case B and case C, case A and C are not associated directly. I would like to have a way of either creating an "incident" that contains multiple cases, or create a "web link" of sorts where anything within this web link is associated with everything else in the web. Review collected by and hosted on G2.com.
From the beginning, with the simple and easy-to-use interface, top-notch support, and leading-edge automation features I believe that it is Torq's company culture overall that shines. Whether it is building a workflow, troubleshooting an issue, or getting their perspective on your automation strategy it is the best feeling when you know the Torq team is right there with you. Working with Torq via a case or Slack, it feels like they are an extension of your team. Review collected by and hosted on G2.com.
I believe the price we pay for Torq is reasonable but if there were an option to reduce the cost or have a more diverse plan that would help when deciding how to scale up/down based on market trends.
Maybe a new pricing tier for more experienced or seasoned customers.
In the end, is it not a goal to become self-sufficient? Review collected by and hosted on G2.com.
The simplicity of automating stuff to remove the manual human carbon from the flow! Special now, where Torq is leveraging AI to speedup even more our playbook factory! Review collected by and hosted on G2.com.
Sometimes the UI is slow, when the flow is big. Review collected by and hosted on G2.com.
As a SOC analyst, Torq has been a game-changer for us. The AI Workflow Builder simplifies setting up workflows by describing what you want rather than starting with templates. Similarly with data transformation you are able to describe the output you want and you're provided with the equivalent JQ commands.
Overall, Torq's AI tools have made our work more efficient and let us focus on the important stuff. Review collected by and hosted on G2.com.
I can't say there is much I've found to dislike. The team is responsive and helpful and are constantly making improvements. Review collected by and hosted on G2.com.
- Very easy to use if you're familiar with other SOAR platforms
- Accelerated steps
- Ability to create custom steps
- 'Switch to HTTP' feature
- Ability to test the execution of each individual step
- Link to API docs in the step configuration
- Our Torq account team is exceptional Review collected by and hosted on G2.com.
- Lack of out of the box content
- It would be nice to have the ability to set a filter when viewing the execution logs for an individual step Review collected by and hosted on G2.com.
Torq is an amazing platform that integrates with everything that we use. We can automate processes across all spaces in our environment from the cloud to app sec. We are very pleased with everything that we have done when it comes to the platform so far. The customer support part has been great as well. There is always someone to help with a workflow at any given time. Review collected by and hosted on G2.com.
There isnt a dislike about torq yet. We are happy with the platform. Review collected by and hosted on G2.com.
I have been using Torq for more than 7 years now and it's one of the best and most trusted automation tool i have ever encountered. It's brilliant with incredible and reliable features that are easy to learn and understand. Its the best tool for automation business workflows processes. I really love how Torq security automation helps me to finish tasks and it saves much time and effort. In fact, it was easy to link Torq to our other platforms like Jira and Slack. Availability of customer support team is a great advantage. Review collected by and hosted on G2.com.
At first, it was a bit tough for me to fully understand all the features but with time everything was as simple as abcd. Review collected by and hosted on G2.com.
For the past 5 years i have been using Torq and to be sincere it has really been of great help. It impresses me with its great and exceptional performance, reliability and minimal bugs thus making it a standout tool for daily use.
It is the best and most secure platform to install for your organization's data security as it automates all the functionality of an organization security requirements. Additionally, Torq is cost friendly which makes it affordable. Review collected by and hosted on G2.com.
One of the challenges is that Torq has a steep learning curve so it can be a bit confusing for new beginners. In fact, it requires users to be well-trained on how to use it. Review collected by and hosted on G2.com.
