Top Rated TopLeft Alternatives
I love being able to visualize my team's workload with a quick glance, plus the color coding on a card informs us when we are nearing a SLA or action is needed. Review collected by and hosted on G2.com.
Noting to dislike, it provides me with the information needed. Review collected by and hosted on G2.com.
17 out of 18 Total Reviews for TopLeft
Topleft has allowed me to visualize the project management module from our CRM Connectwise. It has provided Kanban boards where there were none and allowed us to track projects in a more efficient manner. Review collected by and hosted on G2.com.
Like any software there are bugs from time to time that cause issues with how we are use to using the software. The upside is that the TopLeft team is very responsive and are very quick to review and resolve issues. Review collected by and hosted on G2.com.
I have to ability to not only auto-prioritize my Helpdesk Tier I-III, but I can also set boundaries around Connectwise SLAs inside the product so that if they are close to breaching, they get notified. It's opened up options for running my Helpdesk in a very different way, and we've seen marked efficiency and performance increase since implementing. Review collected by and hosted on G2.com.
Some features missing which require frequent return to the default Connectwise UI. This is being actively worked on, though, so it's certainly getting better. Review collected by and hosted on G2.com.
Getting to SEE the work and move it through our process. Review collected by and hosted on G2.com.
Having it be really customizable is both a bennifet and deterant. If we didn't get the onboarding with TopLeft we would have been a little lost. Review collected by and hosted on G2.com.
Very easy to use and very intuitive. It revolutionized our team huddles and task prioritization. Review collected by and hosted on G2.com.
I wish it could support additional platforms. Also a search feature would be helpful. Review collected by and hosted on G2.com.
TopLeft has been a wonderful visualization tool for our non-technical or managerial staff. Rather than looking at long lists of projects and tasks, they are able to see color-coded and simple views of where a project is! Review collected by and hosted on G2.com.
Expensively licensed in a per-user model. If a technician/engineer is not licensed within TopLeft, you do not see any of their tasks that have been assigned to them. It gets spendy quick. Review collected by and hosted on G2.com.
Love the ability to simplify the need to prioritize around priority, ticket age, type and other areas in one view, without consulting multiple dashboards/widgets. Review collected by and hosted on G2.com.
Currently, the system only allows us to see 1 type of activities with Autotask, tickets or projects. While that works today, we were hoping to use the tool to complement the lack of manageability of AT project management system, too. Review collected by and hosted on G2.com.
TopLeft allows us to visualize our team's workload and allows our service coordinator to control the flow of work to each tech which has dramatically improved our ticket flow and lowered our backlog to on average less than 8 hours. We could not accomplish the level of work we're accomplishing without it. Review collected by and hosted on G2.com.
The thing I like least about TopLeft is respositioning tickets, if the queue is longer than your browser window it's awkward to arrange them other than pushing them to the top. I'd like to see the option of moving a ticket to a specific spot in the queue A "Send to Position" option where you can specify a position number. Review collected by and hosted on G2.com.
The colour coding and thresholds allows our team to zero in on what's important or getting overdue, and take action before things get out of SLAs.
We couldn't find another product that integrates as well as Topleft into ConnectWise. Review collected by and hosted on G2.com.
The product does what it promises and more.
The more is not useful to everyone, so additional module pricing is welcomed. Review collected by and hosted on G2.com.
Straight-forward implementation of Kanban for Project Management that is fully integrated with ConnectWise PSA! Review collected by and hosted on G2.com.
Nothing to dislike - always adding improvements/features Review collected by and hosted on G2.com.
