Top Producer Pros and Cons

That Top Producer is my business in front of me - and I work from it - keeps me organized and on track! Review collected by and hosted on G2.com.

The odd transition from Top Producer CRM to Top Producer X Review collected by and hosted on G2.com.

I have tried other CRM's but keep going back to TP because they seem to be the most well planned out program for Agents, Brokers or anyone in real estate that needs a full service CRM with great built-in systems. Review collected by and hosted on G2.com.

Having to set it all up which is a problem no matter what CRM. I wish drip campaigns were easier to setup. Review collected by and hosted on G2.com.

The ability to keep all of my information in one place Review collected by and hosted on G2.com.

The only issue that I have is when a transaction falls apart and I start another one with the same people, it messes up the system Review collected by and hosted on G2.com.

Been using it for years. I call in frequently to get help. I've used it since DOS. Review collected by and hosted on G2.com.

Nothing popping up in my mind. Been easy to use. Review collected by and hosted on G2.com.

The integration of all aspects of the real estate transaction is excellent. The fact that we can track a client from buyer/market eval to transaction to sale, including a running tally of commission and sale all in one program, is perfect! There is less chance of losing contact, notes, email connections to our cleints. Review collected by and hosted on G2.com.

Still need tweaking with things such as direct export for mailings and it would be helpful if when pulling up a list of clients, to have an active count of the number of contacts displayed as well as telling me information such as 16 of 400 selected for when I have to apply contact types to a mass number of contacts or something to that effect. Review collected by and hosted on G2.com.

All of my business contacts in one place Review collected by and hosted on G2.com.

We live on the mobile app in the field. The mobile app has never allowed us to:

1. schedule team appointments

2. modify team appointments

3. team members that did NOT schedule the team appointment can not change the team appoint for ALL members. It only changes their schedule and NOT the other team members.

(i.e. my wife schedules a team appointment. I need to change it. It only changes my schedule and NOT hers and does NOT give me the option to change her schedule EVEN AS THE AGENT?!?!?!?!

4. Can not search by the secondary person on the iOS device.

5. Can not search by first or last name in market snapshots in X when you could in Top Producer 8i

Teams are very common in real today. I have been submitting requests for changes for 5+ years!!!!!!!!!!!!!!!!!!!!!! The time it's taken Top Producer to NOT get this program more functional is extremely frustrating, especially as we watch front row our competiton (i.e. Zillow, Redfin and others) get it right and acquire market share. QUIT MAKING EXCUSES, DEVOTE THE RESOURCES TO GET IT DONE! Review collected by and hosted on G2.com.

It is a good database for contacts, housing transactions, and calendar activities. Review collected by and hosted on G2.com.

I don't particularly appreciate having to use two platforms. Since Top Producer, Beta X has come out, which seems like it has been a Beta program for years, I have to have to use two platforms because TPX has features that have not been brought over from TP8i and TPX has features that are advance from TP8i and the reason two platforms have to be used. I find it cumbersome, to say the least! When I ask about the finished Top Producer X, I get the following: Kaitlyn 11:32 We have no ETA on when the product will be finished. Currently, all new users are just using Top Producer X. Why would any company push out a format like this. I feel like I am stuck now because I want to can one and stick with the other but if I stick with TP8i I lose the text features and other enhancement features and the concern TP will at some point say we are no longer continuing 8i. Review collected by and hosted on G2.com.

The design for the contact and transaction management is sleek, contemporary, and easy to navigate. Review collected by and hosted on G2.com.

The initial gateway for signing up was incredibly frustrating. From my representative inputting my credit card in correctly, to being unable to get through the initial setup screen and having to contact customer service multiple times while getting different answers, to finally being told the error was pretty common (yet no one being able to resolve the issue the first couple times). The lack of a free trial when all other CRMs provide this, and 72 hour window money back guarantee is not nearly long enough when you want to pick a CRM to stick with for the entirety of your career. Also was given a runaround when trying to cancel.

The layout for Top Producer 8i, where you manage automated follow ups and email is quite lacking in its navigation/outdated. Review collected by and hosted on G2.com.

Having a great product means nothing without the right staff to provide customer service and training to use the product. Five Stars for Kevin at Top Producer! He walked us through everything to get set up with the CRM and website. He went above and beyond in linking the IDX search from our current landing page to our new Top Producer website, saving us much time and energy. This was a big step in taking our business to the next level, and his knowledge and customer service eased our mind that we made the right decision. Review collected by and hosted on G2.com.

It can be overwhelming to figure out on your own. Review collected by and hosted on G2.com.