
The experience of working with Toonimo has been a pleasure for me and the team, we were able to achieve all of our business goals with Toonimo and we are very happy with the vendor choice we've made. Review collected by and hosted on G2.com.
At first it took us some time to get full control over the editor on the more complex walkthroughs creation, I wish there was a recording feature that would "invent" walkthroughs after. Review collected by and hosted on G2.com.
The simple and intuitive ability to implement on any number of 3rd party web-apps, whether or not you have access to the code. This tool is appears as a native tool within our SaaS products, and gives customers and/or our staff self-help tools. We especially like the voiceover capabilities, in addition to the standard walk-through functionality, which none of Toonimo's competitors offered. The on-boarding and implementation is provided with strong customer support, and Toonimo will help you build out your first walkthroughs to ensure successful adoption. Review collected by and hosted on G2.com.
Some of the analytics tools aren't as fleshed out as one might like from an overall review perspective. You have to drill into a specific engagement instead of having an overall dashboard with all of the analytics. They do have the ability to retrieve the analytics data through an API though to your own BI tool. Review collected by and hosted on G2.com.
Fleetonomy is a SaaS solution and we use Toonimo for onboarding of our customers users.
Toonimo has some super cool functionalities and the combination of audio-visual and text bubbles is great.
Rule engine is good, with every option we need including custom javascript.
Coach marks library is also something cool we didn't see when we looked at other vendors. The element detection also works great.
Integration was also super fast Review collected by and hosted on G2.com.
There is no ability to record a flow and then it auto creates walkthroughs on it. (something we used to have in automation testing softwares). Also we use Toonimo for multiple languages and with unique languages it sometimes takes around 3 business days to record. Review collected by and hosted on G2.com.
For us, the key differentiator was the audiovisual guidance. we AB tested our on-boarding experience between Text Bubbles and audio and got great results with the audio!
Toonimo increased our trial conversion. Review collected by and hosted on G2.com.
It could be great to have an internal collaboration functionality inside Toonimo dashboard to be able to leave comments to other team members about edits. Review collected by and hosted on G2.com.
I am a part of the team that builds the walkthroughs, it's intuitive and very easy to use, slick UX, we have a great relationship with the success team. Overall a great experience. Review collected by and hosted on G2.com.
I think that the layout of the text bubbles can be slightly improved. But overall I use it for awhile now and didn't have glitches with the product so far. Review collected by and hosted on G2.com.
Other than the great service, since we've signed with Toonimo our onboarding experience has been streamlined, our engagements metrics has increased and it's overall a better user experience. Highly recommended. Review collected by and hosted on G2.com.
When we started our work with Toonimo, they didn't have per-user analytics (which they only later introduced) as well as the self-service component which significantly improved during our license term. Review collected by and hosted on G2.com.
It's helpful to engage with our site visitors to quick share with them who we are along with a tour of our site. Review collected by and hosted on G2.com.
Not sure we have a "dislike" that is currently frustrating us. It would be nice and helpful to integrate with our CRM (zoho) Review collected by and hosted on G2.com.
Fairly easy to build flows and especially like combination of voice over, text bubbles, and effects to help identify key areas of data entry pages. Developer assigned to work with me was very helpful all along the process Review collected by and hosted on G2.com.
depending on your platform it can require a lot of time to build a flow. not a toonimo issue but a poor internet connection impacts speed at which flows are loaded on the page Review collected by and hosted on G2.com.
My experience with the professional services team was very positive. The product is intuitive and easy to use Review collected by and hosted on G2.com.
No negative feedback at this point. I used another solution before which didn't meet my expectations on easy onboarding. Review collected by and hosted on G2.com.
Toonimo is a great concept that likely has significant value for other companies. Additionally, their technical and customer support was excellent. Review collected by and hosted on G2.com.
Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion. Review collected by and hosted on G2.com.