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Tookan has literally been a life changer for me personally as well for my team. It was a very easy transition from our old software. Integration was simple. Customization and free add-ons are great.
My company provides 24hr service and we use the platform daily. We've never had any outages and most important it's efficient. Customer support has been responsive and are a pleasure to work with. Review collected by and hosted on G2.com.
I can honestly say there nothing I don't like about Tookan. Review collected by and hosted on G2.com.
151 out of 152 Total Reviews for Tookan
Overall Review Sentiment for Tookan
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Tookan offers a comprehensive solution for managing delivery operations with an intuitive interface and robust features. The real-time tracking and route optimization tools have significantly improved our efficiency. However, the settings are quite limiting and lack flexibility, and there have been very few improvements over the more than 6 years I have been using the platform. Review collected by and hosted on G2.com.
The support experience has been extremely disappointing. I have submitted a ticket over 45 days ago and still haven't received any updates. My ticket status remains "NEW," and when I reached out via live chat, I was promised a response within 24 hours, which never happened. The lack of timely and effective support is frustrating and unacceptable. This is the first time in my life I’ve encountered a SaaS with such poor support. I will definitely consider switching to another service. Review collected by and hosted on G2.com.
A great number of features. Basically, it should cover any delivery scenario once you understand how it works. Review collected by and hosted on G2.com.
High learning curve and implementation time. Poor customer support does not help.
Convoluted pricing - key features are offered as add-ons so you need to figure out your actual usage and costs before the actual implementation. Review collected by and hosted on G2.com.
They've got a good piece of software, but poor management. Review collected by and hosted on G2.com.
Unprofessional people with no understanding of what a "contract" means.
We've been a very long customer of them for almost 4 years, and we have a signed contract with them specifying the renewal terms and conditions for our renewal, like any other SAAS. Out of sudden, they decided to bill us for a hefty amount for renewal, which was no where mentioned in the contract during signup., the increase is more than 20X.
I would have been happy to pay them the increased price too, provided this clause was mentioned in the contract during signup. This was no where mentioned on the contract, and the contract clearly defined our renewal charges too. They are choosing not to honour it and are trying to extract as much revenue possible from a particular client- in this case myself. Their account managers were made aware of this contract, however, they turned a blind eye on this.
We've almost spent about $2000 on them, and they suddenly decided to charge us more, despite a valid contract stating renewal terms.
Their sales rep gave us a certain feature, free of charge and mentioned it in the email, that it would remain free for as long as we are a customer. They have now decided us to charge for that too! Review collected by and hosted on G2.com.
The web dashboard is really trustworthy. We cannot even recall last time service was down or had any issues. This software allows you to run your dispatch operation smoothly without having to pay thousands of dollars to make it happen. It works just as advertised, we have had it for years and are not planning on leaving. Review collected by and hosted on G2.com.
So far we are really satisfied and just expect seeing more products and apps coming from Tookan in the feature, When it comes to dispatching software, it is certainly the way to go. Review collected by and hosted on G2.com.
I have been with the Tookan Team for the last 5 years and am very satisfied with the platform.
We started with them with 200 orders/month now we are at 25,000 orders/month. We can run our dispatch operation smoothly.
The best thing about Tookan is not only their solution and features they also have good
Support Managers.
My Manager ( Mr. Laddy Takyar ) is helping with me every aspect of the requirements promptly.
Their system is easy to use and easy to implement for the business, drivers, and managers. and their integration system adapts to third-party integrations very easily.
In Paraguay, I am the best service but without a doubt, the technology Tookan provided me made it possible to develop new businesses.
All the best team Tookan keep creating new features !!! Review collected by and hosted on G2.com.
So far I am satisfied with the Tookan Team. Please keep releasing the new features in a short span. Review collected by and hosted on G2.com.
Tookan help my team monitor all deliveries and agents. Easy to use and reliable so far. Review collected by and hosted on G2.com.
So far its all working as promised but apparently due to the different nature of my business (car deliveries). I need to adjust SOPs for agent during pickup and drop off vehicles. Review collected by and hosted on G2.com.
BestTookan can be easily scaled to meet the needs of growing businesses. It uses industry-standard security measures to protect your data. Tookan has a proven track record of uptime and reliability. Also they offers a variety of pricing plans to fit any budget.
Tookan lets you track the location of your vehicles in real time, set geofencing boundaries, and receive alerts if vehicles go outside of these boundaries.
Customer support is the very attractive part in Tookan Review collected by and hosted on G2.com.
In the past 3 years we havent got anysuch dislikes. We are satisfied with the responce and the support we are getting from the team Review collected by and hosted on G2.com.
We have been working with delivery contractors for our products but have had to manually alert clients on delivery status call drivers when clients ask for an update. With Tookan, not only are clients given their own tracking link but o can also see where drivers are. The onboarding team was super helpful in getting me setup and assisted me along the way. Thank you, Tookan! Review collected by and hosted on G2.com.
They don't have apartment numbers yet for US addresses, sometimes the driver app crashes. Review collected by and hosted on G2.com.
