Timecounts Reviews & Product Details - Page 2

TimeCounts is very user friendly. I love the idea of volunteers using a portal to apply for volunteer opportunities and to view their hours. Through this software I am able to create a volunteer profile for each volunteer which records their hours, messages, information and any other information. It also super easy to use and to customize the information recorded. This has made my life much easier! Review collected by and hosted on G2.com.

TimeCounts does not currently have a way to upload , which makes storage of resumes, interview notes and sending volunteer's documents. However, they are in the process of updating to include this feature. Also, there is no feature for volunteers to record their own hours. Review collected by and hosted on G2.com.

It is really user friendly and easy to navigate (and I'm not a tech savvy person). I often have to pull metrics such as Community Growth or find out who has been active within certain dates, and those things are always easy to find. Probably the best thing about Timecounts is that whenever I can't figure something out, I use the chat feature. I don't think I've ever waited longer than 5 minutes to get a reply (which is impressive because being on the West Coast, I am sometimes working outside of EST business hours). Review collected by and hosted on G2.com.

There are sometimes delays in the site, which can be frustrating, but the good news is that they always communicate the issue and let you know that they're working on it. It would be nice to have an option to upload a resume as well. Review collected by and hosted on G2.com.

I love this volunteer management system because it allows me to see who is joining us for shifts so easily. I also really appreciate how easy it is to communicate directly with our volunteers, and create once-off and ongoing volunteer opportunities. Review collected by and hosted on G2.com.

This is likely because we have the free version, but we are unable to copy shifts to repeat throughout the entire month. This just makes it a longer process to set up new shift calendars. Review collected by and hosted on G2.com.

I love the aesthetic and that it's very easy for new users to understand and sign up to things. I also like the hourly log feature and that I can view each volunteers' individual hours over time Review collected by and hosted on G2.com.

That I cannot repeat shifts or make the same shift continue weekly for the same people - like to assign a whole month of shifts I have to add every one manually which can be a little long/ Review collected by and hosted on G2.com.

I love that the database is an unlimited number of entries, without a cap on the number of volunteers you can enter to manage. It's fairly intuitive software, easy to use for the most part, and I love that there are several search options. It was super fast to setup, and the option to import CVS files was extremely helpful. It looks like it will be fairly easy to link to our website. Review collected by and hosted on G2.com.

I don't like the layout of the schedules, it's hard to see multiple things without having to scroll through the entire list of schedules; it might be easier as a list rather than as blocks, for me.

I also wish this site had an app for phones; it's really difficult to see the information through the browser on a phone.

I also wish there were a few more levels of administrators for the free plan. I need a couple lower level administrators, but only am allowed one other top level administrator currently. Review collected by and hosted on G2.com.

The customer support is unparallel. I have had a lot of questions that were answered or addressed between 10 minutes and 24 hours. Very impressive. Review collected by and hosted on G2.com.

There are still some bugs and not fully rolled out capabilities that will truly make this platform great. Optimization and customizable analysis would be very helpful. Review collected by and hosted on G2.com.

I really appreciate how helpful the support team is at Timecounts. They are very engaged and ready to help which is pretty rare for platforms like this. I also like the dashboard which is easy to use and review. Review collected by and hosted on G2.com.

Sometimes I think that its a little hard to sort through volunteer applications and find my way around. I get the function of the approval process but a lot of the time it slows me down and creates more confusion. I also wish that the messaging was better linked to email because now that every platform has their own messaging system, its unrealistic to check them all so often messages go unread. Review collected by and hosted on G2.com.

Timecounts has a professional and modern feel that allows our organization to present a polished volunteer management system to members. Volunteers pick up on the system quickly and we appreciate being able to schedule multiple needs. Review collected by and hosted on G2.com.

Timecounts is currently only useful for scheduled volunteering. About 50% of our volunteers are not scheduled by us though, and the system is hard to accommodate them so we still need a paper back up. Review collected by and hosted on G2.com.

The ability to customize and automate volunteer recruitment, scheduling, and communication. I used this for a small event and for a large event and it worked great! Customer service was also fantastic - each time I had a question, their representatives were available to chat. Often I was speaking to the owner directly and she was super upfront that the product was still in development and the limitations we stumbled across were in the process of being addressed in product improvements. She and her associates were extremely helpful as we set up our event and made the solution work for us. Review collected by and hosted on G2.com.

The inability to print the volunteer schedule was a limitation that was difficult for us. We had between 50 and 75 nonprofit volunteers working at a time in more than one location at a music festival and the ability to print would have been helpful so we could see all of our schedules at a glance. Review collected by and hosted on G2.com.

I like the freedom volunteers have to sign up for the events that suit their schedules. It makes recruiting from the admin end much simpler. Review collected by and hosted on G2.com.

As a summer camp we work with so many different software and systems already. It would be nice if it could link to our other admin software accounts like CampBrain. Our volunteers don't always want to log into another account as well. Review collected by and hosted on G2.com.