TicketSpice Reviews & Product Details - Page 38

-Users are able to control the convenience fees

-More customizable features including actions that will allow users to set prices for specific dates

-Users have the ability to copy previous events rather than starting from scratch

-TicketSpice offers a variety of page layout designs and support Review collected by and hosted on G2.com.

Reports can be better. Does not integrate with Peoplesoft. The enterprise product is very expensive. Review collected by and hosted on G2.com.

1) Ticketspice is an incredible platform

2) We have utilized Ticketspice for a couple of years now for events held virtually with participants internationally - FANTASTIC platform, program and support

3) The first time we used Ticketspice, we had a major glitch - it was on a Saturday, and we could not get help...it was very frustrating.

4) This year, we had another challenge...BRANDON WAS THERE FOR US!!!! We were thrilled to have the help, but he went above and beyond to get the help we needed!! He was patient with my frustration, kind, helpful and fixed our problem quickly!!!

Brandon - Thank you!! Review collected by and hosted on G2.com.

nothing - now!!! We were a bit leary heading into a weekend again with unknown challenges Review collected by and hosted on G2.com.

We have a family-run farm in Cincinnati, OH, and due to COVID-19, we had to completely change how we sold tickets to our large fall event and move to online tickets, with time slots to make sure we abided by capacity guidelines.

Ticket Spice was great at explaining how to set up our page, how to make it the most useful, and create an easy-to-navigate page for our committed guests that attend our event every single year. Being a farm, we also had to pay close attention to rain-out days and supplying refunds or ticket vouchers to our guests. This ended up being a huge point for us to partner with TicketSpice and implement a new mass cancellation tool on the backend. This is going to save time, money, and frustrations on our staff's end and, most importantly, our customers.

TicketSpice has been able to pivot with the changes and challenges that our industry was faced with, and we are extremely happy to continue to partner with them again in 2021. Review collected by and hosted on G2.com.

At first, it was quite frustrating to only have a chat option on the website to talk to people on the west coast; and we are in Ohio, and we had to wait until halfway through our mornings to even chat with someone. We then would have to allow an hour or more to wait on an answer that we needed a lot of help on.

Now, we have a great email communication with TicketSpice and our two contacts Shadi and Dave Review collected by and hosted on G2.com.

Ticketspice is always updating their software and making unique changes based off what their customers are looking for. The personalized staff are easy to connect with and get back to you with quick solutions whenever you're having questions about setup. I appreciate their willingness to teach me in simple steps and go over things until I feel confident. Review collected by and hosted on G2.com.

Action steps can be tedious at times, but when done correctly they are effective. Review collected by and hosted on G2.com.

I love the ease of the ticket process, and the reporting data. Guest find it very easy to buy tickets Review collected by and hosted on G2.com.

My location Internet has been an issue for the program for onsite sales. We have solved the issue with plug-ins. Scanners provided by TicketSpice are worthless, They do not hold a charge for more then 20 minutes Review collected by and hosted on G2.com.

We chose Ticket Spice for the best pricing of any platform we looked at as well as the ability to customize. Once we signed on, we were blown away by the support team and their efforts to make the entire onboarding process as smooth as possible. Review collected by and hosted on G2.com.

Limit on the number of characters on a page. Review collected by and hosted on G2.com.

Ticket Spice is so user-friendly! There are help videos that walk you through anything you need further explanation with step by step. The fees and costs are the lowest in the industry. Ticket Spice has provided our business the opportunity to soar to new heights amidst a pandemic. Review collected by and hosted on G2.com.

I wish we had found this company sooner. Review collected by and hosted on G2.com.

So far, the team at TicketSpice has been the most responsive to sales and onboarding compared to a handful of others that we've engaged and/or requested demos. They're eager to find a solution for our ticketing needs and proactive in addressing potential questions. Coupled with easy-to-understand pricing and user-friendly design, TicketSpice is reducing friction in our ticketing process. Review collected by and hosted on G2.com.

Not ideal for traditional performing arts as their reserved seating is still in development. Review collected by and hosted on G2.com.

I recently purchased a venue and needed a ticketing partner to QUICKLY produce a ticket page and link. I reached out Shadi (TicketSpice/Webconnect sales rep) and within an hour he had me scheduled for an onboard training to learn the platform. By the end of the day, my ticket page setup and ready to go. Shadi and Dave (onboarding tech) went above and beyond to make sure I was taken care of and met my needs within hours. That level of customer service, support and care are not so common anymore. I would recommend TicketSpice any anyone looking for an easy-to-use platform. Review collected by and hosted on G2.com.

Only down fall about the TicketSpice platform is that you are not able to schedule pre-save ticket date. As a venue, we work with artists who offer their subscribed fans an exclusive pre-save opportunity before the general admission. TIcketSpice is not able to do that at this time. You can pre-register but you can not set a date or timeframe for pre-registration. Review collected by and hosted on G2.com.

I love how easy it is to use. I'm not a techy person, so that was a big deal. Editing and updating is a breeze. Dave our support contact was nice to work with and explained everything clearly. Review collected by and hosted on G2.com.

I have been using it for four months now and have not run into anything to dislike yet. Review collected by and hosted on G2.com.