398 TicketSpice Reviews
Overall Review Sentiment for TicketSpice
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The app for scanning in or looking up by name! The customization of the ticket options. Review collected by and hosted on G2.com.
The customization is a double-edged sword because sometimes there are features I don't know are activated and customized but are incorrect. It might be nice to have prompts to remind you to check each aspect of a ticket before publishing. Review collected by and hosted on G2.com.
Andrew is both super helpful in educating me in the ins and outs of Ticketspice as well as he has helped me look at things from the customer point of view. What they see, helps me to figure out what we need to focus on. Review collected by and hosted on G2.com.
Sometimes I don't use the same words, so finding a report can be difficult till I know the correct words. It's an age thing and nope - I do not have an example Review collected by and hosted on G2.com.
Ease of use in creation of templates and ability to utilize various functions within ticketspice that help maximize potential profits on customer interface Review collected by and hosted on G2.com.
There are some features, such as lack of ability to view terms and conditions documents in ticket scanning app and customization of apple wallet tickets that hinder our maximum use of ticketspice. Review collected by and hosted on G2.com.
After being on another service for MANY years, payment became unreliable. I researched at least 5 companies and tried 1 for a round of shows and demo'd two more. I liked that TicketSpice responded with an instant offer to set up a live demo (well, I didn't cause I didn't have time and I don't do zoom but I was kind of desperate). I liked being hustled into immediate set up, I loved being given my own person to help me set up my account and train me, it didn't take long and I love that there are lots of options for help, a chat line, an account manager you get when your trainer has decided you are good to go. Dave was awesome in setting me up, I had a really tight timeline and we got my show up and it was a big one with 14 different pages. But we did it in a week all while training me. He did a lot of the work which I appreciated. My company is small, I was on the fence about whether I needed something with so many bells and whistles, but I believe in TicketSpice and that it will continue to grow and evolve as they are very good listeners and seem to be tightly run and lean so changes can happen. Review collected by and hosted on G2.com.
You should know ahead of time, if you do shows with multiple dates, it is a bit more work. BUT the quality and desireability and flexibility of having an individual landing page for each show outweighs that for me. Multiple pages are easy to create but also easier to proof and just get one done for your mats and one for your evenings and copy and change the dates, easy! TicketSpice will take you through that so the learning curve isn't so steep. It was just a surprise as none of the other ticket companies required that BUT none of the other tickets had gorgeous landing pages either and that is the trade off. Review collected by and hosted on G2.com.
Ticket Spice (Emily) is helping Newman with our first Fundraising Banquet. Having different "Ticket prices" levels will help us track our guests. We are also interested in the Raffle Tickets feature. Review collected by and hosted on G2.com.
There isn't anything so far that I don't like about Ticket Spice. But I know that if I do come across an issue, I can quickly get ahold of Emily, and she can help me. Review collected by and hosted on G2.com.
We needed a ticketing platform that allowed our business to sell a large volume of tickets for time and date specific entry for different events that included add on purchases. Ticket Spice had all the features we were looking for that accommodated our events, including batch cancellations and refunds (since we are an outdoor event dependent on weather). Review collected by and hosted on G2.com.
When we initially started with Ticket Spice, we had a lot of issues setting up our page, had some errors with how our ticketing was set up (probably because of the "actions", but also how our guests were getting charged), and got switched around to different account managers a few times having to start from scratch each time. We were frustrated and wanted to switch companies. When we got matched up with Michelle for this season, she was AMAZING. She made us feel like she cared about our business, and not that we were just another number. She took time with us, diligently went through our pages to make sure there were no errors, and even sent helpful reminders and videos to help us before our pages went live. She took time to address questions and concerns, and provided us with the same level of customer service we offer our guests. It was a night and day difference working with her, and made us feel much better about working with this ticketing platform as a whole.
One other thing I dislike is the reporting. I wish there was a more seamless way to see what guests have reservations each day and at what time. For our campfire site bookings, this would be much easier than having to export a report the way we do now, and it would be nice if my other staff could do this without having access to all of the financial data.
We also have had a lot of issues with the feature allowing guests to reschedule their tickets on their own. This is not something that is easy for guests to find, or complete and takes more time for our staff to handle, but that has been managable. Review collected by and hosted on G2.com.
It can handle multiple shows over multiple weekends, various price points and multiple venue set-ups. Review collected by and hosted on G2.com.
It took a while to figure out how my needs could be met. Review collected by and hosted on G2.com.
TicketSpice is easy to use, inexpensive, and provides excellent assistance. Customers have commented on how easy it is to buy tickets to the shows. Review collected by and hosted on G2.com.
There is nothing I dislike about TicketSpice. Review collected by and hosted on G2.com.
The most helpful part of TicketSpice are the account leads that assist with navigating the backend whenever there is a question. In general, the TicketSpice website is pretty user-friendly but there are definitely ways in which it can be improved. Review collected by and hosted on G2.com.
I don't like that I have to export a report every time I want to see who purchased a courtside box or cabana. Also if I want to see how much inventory is left, I want there to be a page that shows that very clearly. For example, all the different VIP levels in Manhattan Beach, who bought what -- I want to be able to see that in a page and not have to export a report every time. Since I have to keep up to date on courtside boxes, it would be great if there was a running list by purchase date or even a notification that pops up if more boxes have been purchased AFTER I've already went in to check. Review collected by and hosted on G2.com.
I am on the board of a local Non-Profit Organization and we hold several events throughout the year. This product has proven to be an EXCELLENT tool for promoting and selling tickets and sponsorships. Review collected by and hosted on G2.com.
What makes it so easy to use also makes it sometimes a little too generic. Review collected by and hosted on G2.com.
