398 TicketSpice Reviews
Overall Review Sentiment for TicketSpice
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The platform seems to be solid and easy for customers to use with very little modification needed to basic templates and layouts. Without having used other platforms, I can recommend TicketSpice based on the quickness to develop and deploy, and stability of expected outcomes. Review collected by and hosted on G2.com.
Squarespace and Square (Block) are our two main platforms for conducting business online and I know there will come a day when we have to decide whether or not tickets space remains as our online ticketing option. Integration with either Squarespace and/or Square will eventually require a business decision. Review collected by and hosted on G2.com.
My favourite thing about TicketSpice is the people. From our sales rep to our onboarding specialist to the staff who answered our questions on the chat feature, all were ready with the necessary information or were quick to find it. The help articles are also an incredible resource. I've found them super helpful. Review collected by and hosted on G2.com.
So far, there isn't really a downside. I guess if I had to pick something, it would be that we have different stat holidays so sometimes they aren't as readily available during those occurrences. Review collected by and hosted on G2.com.
I love that TicketSpice is user-friendly and convenient to duplicate, create, and manage. I also really appreciate that there is a team of people on their end that is always available to assist and answer questions. Review collected by and hosted on G2.com.
It's difficult to think of a con. The only thing I could think of is that I wish there was a way to edit billing information (email address, etc.) after the tickets have been purchased. It's also difficult to easily pull totals for the different ticket levels. Review collected by and hosted on G2.com.
What I loved best was the fast response to questions from Julia in the chat help. I also loved the easy way of presenting my tickets to our clients. Way easier than Eventbrite! Review collected by and hosted on G2.com.
The downside would be of using Ticketspice, none. There is nothing I do not like about the program. I think it is a great way of doing business and I wish I had found it sooner! Review collected by and hosted on G2.com.
Ticketspice is very user friendly. Lots of flexible options and support is quick and helpful, when help is needed. I also like the reporting options that include the exporter so that I can export the specific data that I need and schedule the reports to delivey to my email when I want it. Review collected by and hosted on G2.com.
This year we wanted to add an option to allow people to order t-shirts. I wanted to be able to change the field so that it said quantity vs tickets. I would've preferred the option to change the field name. It was confusing to a couple customers. After working with support, RegFox might be a better option. I plan to set up RegFox for next year and will see if that's better. Review collected by and hosted on G2.com.
The customizability of the platform and pages are great. The statistic on the pages are highly detailed as well! Support has been very responsive as well; and they've offered tons of help and taken feedback. The customizability means that the look and feel of your page is largely on you, so the opportunity to make it cluttered is there. But also, you can integrate almost any kind of content you'd like in your event page, so the sky is the limit. The box office features are exciting, and I can't wait to try out my ticket printer! Review collected by and hosted on G2.com.
I have not yet been able to reach too deeply to find many negatives yet. I ran into a small coupon glitch, which support corrected within a few hours. I LOVE the ambassador concept, but would love to see it expanded to support the whole venue and built a team of supporters rather than event based, which has limited function for a vue popping out hundreds of events a year. So far, the negatives are pretty light. I would like to see some better event list/calendar widgets that show off the events a little better and in different formats . Review collected by and hosted on G2.com.
From a non-profit fundraiser's perspective, TicketSpice has thought of everything a non-profit could need in a ticketing software, with fantastic customer service to boot! Review collected by and hosted on G2.com.
We are still in the planning phase as our event hasn't gone live yet, but I've been very happy so far with no complaints. Review collected by and hosted on G2.com.
We moved over to TicketSpice during the 2020 Pandemic when we needed a way to space out and limit guest arrivals at our pick your own farm. We were blown away by the customer support and onboarding that helped us get up and running in a day. The support didn't stop there and the response times and creative solutions to the unique challenges of our business have been game changing. Review collected by and hosted on G2.com.
There were some challenges with refunds early on but the team at TicketSpice recognized these issues and made corrections to their process to alleviate the problems. We were pleasantly surprized as well when the refunds for the ticketing fees were provided back to our business. Review collected by and hosted on G2.com.
Wow, what a change from the last software we were using. The backend is user intuitive, and if there is anything I can't find an answer for there are two easy to use options (and more available, but these are the two I have been using):
1. Help articles that cover most issues and have answered a good portion of my questions.
2. Email support - I could easily email Phillip and he would get back to me the same day or the next day, and if it was a weekend or evening, he would have one of his co-workers take over so I would not be waiting too long. Review collected by and hosted on G2.com.
The reporting is a little wonky in places, but it is just taking me a little to get to understand how to create the reports I will need.
There are a few formatting things I wish we could add, but there are not dealbreakers. Review collected by and hosted on G2.com.
