TicketSpice Reviews & Product Details

That I can get it to work for my customers - mainly, that they can check out for multiple events at once. Ticketspice helped me get this setup correct the first year. We tricked it into thinking our whole 5-day festival was one event with each concert as a different ticket-level. Once they showed me how to do that, the setup is quick and easy. I've been able to do it mostly myself since then, just checking in an updated features. Anytime I need help, their customer support is quick and responsive, even if they don't have a solution to my issue. They also did a great job making the ticketing page look and feel like us. Review collected by and hosted on G2.com.

The reporting.There are some really goofy things like the fact that the dasboard shows an inaccurate number most of the time (or did last year when we were actively using). Also, because of the way we setup our ticket levels and some of the actions, it is virtually impossible to get an accurate account of income by ticket type/level. Some of that seems to have been solved with the new price points option which we can use rather than actions. Review collected by and hosted on G2.com.

It is so user-friendly and they have fantastic customer service! I couldn't find any other program that fit my needs that was as easy to use and affordable for our small school. I love the fact that I can save different formats to our theater and easily implement them into the ticket pages. It really is an amazing product. There are not many companies where you are able to send a message through a chat and get a personlized video walk-through to answer your question within 15 minutes. It was very impressive! Review collected by and hosted on G2.com.

I truly love everything about TicketSpice. The payment feature and switching over to Webconnex was a little daunting this past year because we are a church & school organization. However, looking at other programs that are out there, it was still the best and easiest service to use. Review collected by and hosted on G2.com.

Alright, listen up—if you’re wrangling ticket sales for an event and not using TicketSpice, you’re making life harder than it needs to be. This platform is seriously versatile, packed with features that actually make sense, and—get this—the pricing doesn’t make you want to cry.

But the real MVP? Their customer service. I can literally just text them during business hours and get answers fast. I ask A LOT of questions and they just keep on answering! No endless hold music, no frustrating email black hole—just real humans who actually help.

Long story short: TicketSpice is easy to use, loaded with options, and backed by amazing support. 10/10, would absolutely recommend. Review collected by and hosted on G2.com.

On the downside, there are some features that are missing and areas for improvement. One is the inability to duplicate ticket levels including the questions. But they are always working on improvements, maybe this will be one! Review collected by and hosted on G2.com.

I love that the TicketSpice platform is pretty intuitve. I jumped right in and started creating. The help modules are quite good and when I have gotten stuck a few times, the help chat has been incredible! I had one tech named AJ who stayed on the chat talking through many diffrent options to help me accomplish my task. And then I had a chat with Key that was amazing. He made me videos to explain what I should do to accomplish my task. They were both so helpful and friendly. I also appreciate that the fees are low. I had tried to put my tickets for sale on Eventbite and found the platform difficult to navigate and the help modules not helpful. Finding TicketSpice was fortuitious for me. Review collected by and hosted on G2.com.

I wanted to make a multiday event with reserved seating and this option is too complex. i couldn't do that in Eventbrite either. But the techs helped me find a way to accomplish my tasks anyway and I am very very happy. Review collected by and hosted on G2.com.

TicketSpice has all the tools an event needs in an affordable platform. They have thought about the reasons people might not buy tickets and have provided solutions. It is very customizable so it works for all the different events that I'm doing. Review collected by and hosted on G2.com.

Getting our bank account validated so we could accept deposits took a long time. Review collected by and hosted on G2.com.

We use Ticketspice to sell tickets to the theatre, music, dance, art and fashion exhibits the students at our high school create and perform. These events are a big part of the fundraising efforts that keep our performing and visual arts programs running.

The .99 fee at Ticketspice is by far the best deal out there and allows us to keep more money than we would with any other platform.

Ticketspice is easy to use, the templates are beautiful, the ability to customize is vast and the support is SO GOOD. Truly.

They are quick to respond, the team are all so patient and helpful. Any issue/question I have had has been answered/resolved with one email.

I had a big and confusing task to set up so I scheduled a zoom call to work it out and Alex was terrific. He found a way to satisfy the tricky navigation and rules and actions I needed to meet my needs. He was so helpful and knowledgeable. Thanks Alex! Review collected by and hosted on G2.com.

Nothing is unhelpful or a real “downside” that I have found but …

Table seating map option: be able click and grab a bunch of tables at once it so that you could populate say, 100 tables, with quick copy and paste. Like you can with rows.

Have it so the table numbers, and rows and seat numbers, show up on the map for the ticket buyer . As it it now you hover to see what table, or row/seat you have selected and if you navigate a way and want to come back you have to search again rather than see the information right on the map.

When adding a header to the design page, it’d be nice if we could choose a colour for that text. (Perhaps you can and I'm missing something) ;-) Review collected by and hosted on G2.com.

Every single person (Customer support/Technical Support) at Ticketspice is super helpful and they addressed all my questions with such an ease and very professional manner. very talented team of folks and hats off to them all. Implementation was super easy. it is a feature reach solution and integration with our page navratri.ca was perfect. I used almost daily during all my 15/20 days of implementation and it was a life saver. Great job guys... Review collected by and hosted on G2.com.

so far I have not come across anything yet Review collected by and hosted on G2.com.

I like the actions you can create to hide/show certain fields when something else is clicked or if it's before/after a certain date. The customization is really great, I can make the ticket page look like my website and use our branded colors.

Ticketspice's support is very helpful and will even create a mini video to help explain things which I really have loved (sometimes seeing it is so much easier than trying to follow a list of steps).

I like the custom reports I can make so I get only the columns of info I need only. And being able to memorize a report is very helpful and having it email me the report on a schedule (although I wish there were more options with the times of these reports). Review collected by and hosted on G2.com.

Their app is not user friendly and has several bugs that need to be fixed. I wish it worked more like the Eventbrite organizer app. I wish we didn't have to create an app key and instead I could just login to my account and select which ticket I want to be scanning for. Also, the limitations for the date/time never seems to work correctly. I have the date correct but when I try to scan a ticket it tells me its the wrong date. I have to take away the date/time restrictions to make the ticket scan. And anytime you change something to an app key, you have to log out and then put the app key in again, when you have a line of people waiting to get in, this is not ideal. If this feature worked it would be great for the type of tickets we have that allow people to enter at a certain times.The first event we used TS for, I gave up trying to scan tickets and just looked at each ticket because of all the problems we had with the tickets scanning using the TS app. The second event I could only get it to work if I took off the date/time restrictions so then we still had to check the tickets carefully so we didn't let someone enter before their timeslot began.

I also wish there was a way to give a link with a promo code automatically applies, there is a workaround but it's clunky and not nearly as easy at Eventbrites. Review collected by and hosted on G2.com.

The support experience will meet you where you are– if you're an experienced web professional, a salesman or fundraiser, or a total neophyte. The ease of access to support, for those who haven't even paid yet, makes this an easy recommend for me. Review collected by and hosted on G2.com.

Unfortunately, Webconnex and TicketSpice are very tied to WePay, which is an inelegant payment solution for a lot of nonprofit needs. As I represent that sector, the extra hoops and fees related to other payment processors are a bummer. However, I've never worked with a software that functions BETTER than this, so take all of this with a grain of salt. Review collected by and hosted on G2.com.

The page editing and customization options are fantastic. I have many groups and being able to easily make unique pages is very helpful. And on the rare occasion I need support, the Ticketspice team is always quick to respond directly to my concerns. Review collected by and hosted on G2.com.

To run box office, it can only be on iPads, no Android options. The Android scanning app also crashes at times, but it is very quick to reload-never an issue between scans. Review collected by and hosted on G2.com.