TicketSpice Reviews & Product Details

It is so user-friendly and they have fantastic customer service! I couldn't find any other program that fit my needs that was as easy to use and affordable for our small school. I love the fact that I can save different formats to our theater and easily implement them into the ticket pages. It really is an amazing product. There are not many companies where you are able to send a message through a chat and get a personlized video walk-through to answer your question within 15 minutes. It was very impressive! Review collected by and hosted on G2.com.

I truly love everything about TicketSpice. The payment feature and switching over to Webconnex was a little daunting this past year because we are a church & school organization. However, looking at other programs that are out there, it was still the best and easiest service to use. Review collected by and hosted on G2.com.

Alright, listen up—if you’re wrangling ticket sales for an event and not using TicketSpice, you’re making life harder than it needs to be. This platform is seriously versatile, packed with features that actually make sense, and—get this—the pricing doesn’t make you want to cry.

But the real MVP? Their customer service. I can literally just text them during business hours and get answers fast. I ask A LOT of questions and they just keep on answering! No endless hold music, no frustrating email black hole—just real humans who actually help.

Long story short: TicketSpice is easy to use, loaded with options, and backed by amazing support. 10/10, would absolutely recommend. Review collected by and hosted on G2.com.

On the downside, there are some features that are missing and areas for improvement. One is the inability to duplicate ticket levels including the questions. But they are always working on improvements, maybe this will be one! Review collected by and hosted on G2.com.

I love that the TicketSpice platform is pretty intuitve. I jumped right in and started creating. The help modules are quite good and when I have gotten stuck a few times, the help chat has been incredible! I had one tech named AJ who stayed on the chat talking through many diffrent options to help me accomplish my task. And then I had a chat with Key that was amazing. He made me videos to explain what I should do to accomplish my task. They were both so helpful and friendly. I also appreciate that the fees are low. I had tried to put my tickets for sale on Eventbite and found the platform difficult to navigate and the help modules not helpful. Finding TicketSpice was fortuitious for me. Review collected by and hosted on G2.com.

I wanted to make a multiday event with reserved seating and this option is too complex. i couldn't do that in Eventbrite either. But the techs helped me find a way to accomplish my tasks anyway and I am very very happy. Review collected by and hosted on G2.com.

We use Ticketspice to sell tickets to the theatre, music, dance, art and fashion exhibits the students at our high school create and perform. These events are a big part of the fundraising efforts that keep our performing and visual arts programs running.

The .99 fee at Ticketspice is by far the best deal out there and allows us to keep more money than we would with any other platform.

Ticketspice is easy to use, the templates are beautiful, the ability to customize is vast and the support is SO GOOD. Truly.

They are quick to respond, the team are all so patient and helpful. Any issue/question I have had has been answered/resolved with one email.

I had a big and confusing task to set up so I scheduled a zoom call to work it out and Alex was terrific. He found a way to satisfy the tricky navigation and rules and actions I needed to meet my needs. He was so helpful and knowledgeable. Thanks Alex! Review collected by and hosted on G2.com.

Nothing is unhelpful or a real “downside” that I have found but …

Table seating map option: be able click and grab a bunch of tables at once it so that you could populate say, 100 tables, with quick copy and paste. Like you can with rows.

Have it so the table numbers, and rows and seat numbers, show up on the map for the ticket buyer . As it it now you hover to see what table, or row/seat you have selected and if you navigate a way and want to come back you have to search again rather than see the information right on the map.

When adding a header to the design page, it’d be nice if we could choose a colour for that text. (Perhaps you can and I'm missing something) ;-) Review collected by and hosted on G2.com.

I like the actions you can create to hide/show certain fields when something else is clicked or if it's before/after a certain date. The customization is really great, I can make the ticket page look like my website and use our branded colors.

Ticketspice's support is very helpful and will even create a mini video to help explain things which I really have loved (sometimes seeing it is so much easier than trying to follow a list of steps).

I like the custom reports I can make so I get only the columns of info I need only. And being able to memorize a report is very helpful and having it email me the report on a schedule (although I wish there were more options with the times of these reports). Review collected by and hosted on G2.com.

Their app is not user friendly and has several bugs that need to be fixed. I wish it worked more like the Eventbrite organizer app. I wish we didn't have to create an app key and instead I could just login to my account and select which ticket I want to be scanning for. Also, the limitations for the date/time never seems to work correctly. I have the date correct but when I try to scan a ticket it tells me its the wrong date. I have to take away the date/time restrictions to make the ticket scan. And anytime you change something to an app key, you have to log out and then put the app key in again, when you have a line of people waiting to get in, this is not ideal. If this feature worked it would be great for the type of tickets we have that allow people to enter at a certain times.The first event we used TS for, I gave up trying to scan tickets and just looked at each ticket because of all the problems we had with the tickets scanning using the TS app. The second event I could only get it to work if I took off the date/time restrictions so then we still had to check the tickets carefully so we didn't let someone enter before their timeslot began.

I also wish there was a way to give a link with a promo code automatically applies, there is a workaround but it's clunky and not nearly as easy at Eventbrites. Review collected by and hosted on G2.com.

The page editing and customization options are fantastic. I have many groups and being able to easily make unique pages is very helpful. And on the rare occasion I need support, the Ticketspice team is always quick to respond directly to my concerns. Review collected by and hosted on G2.com.

To run box office, it can only be on iPads, no Android options. The Android scanning app also crashes at times, but it is very quick to reload-never an issue between scans. Review collected by and hosted on G2.com.

TicketSpice's support team is incredible. They are highly responsive and provide rapid, detailed, and helpful solutions to problems.

I like the variety and extent of reports that I can generate based on the information I need at any given time.

I like all of the information and records on ticket purchasers that I can access, which I need to have in order to do my job. Review collected by and hosted on G2.com.

Their updated interface is clunky and difficult to navigate. I always switch to the old view when I have the option, as I can't find what I'm looking for with their updated look, and the old view has everything together in one place, which is the most helpful for what I need to do.

The TicketSpice search feature is very inconvenient; whenever I search for a name and click on it, I can't then return to the result page to look through the other results, I instead have to conduct the search again from scratch because the "back" arrow doesn't take me to my search results page. This seems like it should be a simple fix—allowing users to return to their search results page after viewing one of the results.

The TicketSpice ticket scanning app is very unreliable in how it communicates data with TicketSpice. We get so many inconsistencies during our events, such as people showing up as no-shows when we actually did scan their tickets; people's tickets not showing up in the app when the website shows the record that they did purchase a ticket—and so having to hold people at check-in for longer than we should so we can verify that they do indeed have a ticket; people's tickets showing up multiple times, giving us an inaccurate headcount; and other similar frustrating glitches. This really becomes apparent when I generate reports after the event and recognize names that I know were in attendance and were scanned showing in the report as "not scanned". After using the TicketSpice app for 4-5 years now at multiple events, I would have hoped to see improvement in these areas. Review collected by and hosted on G2.com.

I have used TicketSpice for over a year and created over a dozen events. The platform makes it easy to create and duplicate events. Every aspect I have encountered is fundamentally sound and they make it simplistic to add, edit, and delete a multitude of features.

I moved over to them when Eventbrite raised their prices. At TicketSpice, they charge a $0.99 transaction fee and standard credit card fees. That is a lot less than the others.

Best of all? They have incredible customer service. Shout out to Key - yes, that's his name. He and the other support team members go out of their way to assist whenever asked. They use a video messaging tool [Loom] for many of their explanations which makes it easier for a novice out there trying to understand a process. Thank you, TicketSpice. Review collected by and hosted on G2.com.

I started using TicketSpice for another nonprofit entity. TicketSpice does not charge fees for free events. However, the nonprofit needed to create a free event quickly, and then start using the platform for monthly paid events. TicketSpice requires a paid event before a free event in an effort to waive the fees. I get it, but the nonprofit was in a bind and did not want to spend extra $$. If that is the only negative I have encountered, that's okay. I love TicketSpice. Review collected by and hosted on G2.com.

Very easy to use, has lots of options and integrates well with all the other systems we use. I've been very pleased with the product and the way it works within our established organization. Review collected by and hosted on G2.com.

There are always things that could be better - I know that there are limitations in what your support staff can help with, but the other day when I was told to basically just contact auth.net without any reason why or explanation was a little rough. In the end, i was able to solve the issue, but a little more help like "Sorry, this appears to be an issue on the auth.net side. I am unable to assist. Please contact them" instead I think the response "call them" Review collected by and hosted on G2.com.

We had been using a previous ticketing site for our fundraising event and we decided it was time to do an audit and researched other companies. We came across TicketSpice and were not only impressed with the lower rate (we are a nonprofit) we loved all the additional features and support it offered.

TicketSpice allows us to fully brand our ticketing experience from start to finish along with so many other great features. The ease of building the site out was amazing and with just a few clicks we were able to implement and go live!

We are frequently on the site making updates or adding ticket purchasers (we do have some that purchase offline) and it was super simple to intergrate into our current workings of the event.

Customer service is over the top helpful from response time to giving step by step video instructions (directly from our site) on how to fix, edit or adjust things - super helpful! Review collected by and hosted on G2.com.

Right now there is nothing that we dislike about TicketSpice. Review collected by and hosted on G2.com.