Thryv Reviews & Product Details

Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business.

Product Website

Seller

Thryv

Discussions

Thryv Community

Languages Supported

English

Overview by

Mikalla Klassen

Pricing

Pricing provided by Thryv.

Thryv Marketing Center

Starting at $255.00

Per Month

View More Pricing Information

Thryv Integrations

(15)

Verified by Thryv

Thryv Media

Keap’s Automations builder empowers you to scale faster by automating personalized sales and marketing workflows, turning leads into customers with less effort and more impact.

Keap’s drag-and-drop sales pipeline lets you easily manage and automate your entire sales process, helping you move leads faster, close more deals, and track performance—all in one place.

Thryv Demo - Customer Relationship Management

Upgrade your contact list into a CRM with detailed insights and a customizable view of your leads and customers. Offer customers a personalized place to interact with your business so you can deliver an end-to-end client experience.

Communicate with your customers how they prefer, via text and email, while staying organized all from a single Inbox. Automatic follow-ups and reminders help you and your staff stay organized.

Keap CRM (Customer Relationship Management) helps streamline communication, centralize client data, and automate tasks to improve organization, efficiency, and customer service

Thryv + Keap Demo

Automation

CRM

Official Downloads

(5)

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Interactive Demo

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Keri C.

Program Director

Small-Business (50 or fewer emp.)

9/4/2025

"Does it's purpose until it doesn't"

3/5

What do you like best about Thryv?

After 13 years of using it, I'm very familiar with it...until they change things. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

They keep making updates that don't help our company at all, and there are bugs all the time. When contacting their support team, you have to teach them how to do what it is you're trying to do that is broken and they ALWAYS have to escalate it to a higher support member and get back to you. They usually get back with "we found no bug can you explain it again?" Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Thank you for being with Keap for 13 years! We truly value you as a customer. I’m sorry that recent changes have disrupted your workflow and that your support experience hasn’t met the mark. We want to make this right.

If you’re open to it, please reach out so we can dig in with you. We’d appreciate the chance to look into this further and work toward a solution that supports how your team operates.

Nadia Solimar P.

2/7/2026

"All-in-One Solution for Business Management"

4.5/5

What do you like best about Thryv?

I use Thryv to manage my business in one place, handling customers, appointments, payments, and marketing easily. It saves me time in scheduling and payments, keeping everything organized in one place. I like how it makes everything easier and simpler. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Some features are a bit complex at first but after I get used to it, it becomes simple. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Thank you so much for taking the time to share this! We’re so glad to hear we here at Thryv are helping you manage your customers, appointments, payments, and marketing all in one place. Saving you time and keeping everything organized is exactly what we aim for.

We also appreciate your honest feedback about the learning curve. Some features can feel challenging at first, and that’s why we’re always working to make onboarding and support as smooth as possible. Once everything clicks, we love seeing our clients really take off.

If there’s ever anything you’d like to review or optimize further, I’m always happy to help.

gulshan d.

Salesforce developer

Small-Business (50 or fewer emp.)

12/9/2025

"A Game-Changer for Effortless Organization and Time Savings"

4.5/5

What do you like best about Thryv?

This tool saves me hours every week. With invoices, appointments, and client messages all organized in one place, it truly feels like a game-changer. For the first time, I feel as though I have a real assistant helping me manage everything. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The learning curve was steep at first. Some features feel buried, and the price stings for a small team. Occasional glitches with calendar sync can be frustrating. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Thank you for sharing your experience! We love hearing that Thryv feels like a true assistant and is saving you valuable time each week, that’s exactly the impact we aim to make. We also appreciate your honest feedback on the learning curve, pricing, and calendar sync. We’re always working to improve the experience and are here anytime you need support.

Craig B.

Broker/Owner

Real Estate

Small-Business (50 or fewer emp.)

11/5/2025

"RUN from this company! Conroy, Zachary is a SCAM ARTIST!"

0/5

What do you like best about Thryv?

Nothing. An absolute scam! RUN from this company. Conroy, Zachary signed me up for 3 months. They could not even correct the office number online. This was a total waste of money! Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Their zoom updates - another total joke! Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Hi there, Craig. I’m so sorry to hear about your experience. That’s absolutely not the level of service we aim to deliver at Thryv. I’d really like to take a closer look and make this right for you. Could you please reach out to me directly at steffie.bell@thryv.com with your business name so I can review the details of your account and help resolve this?

Our goal is always transparency, accuracy, and great results. I’ll make sure your feedback gets to the right people so we can address this quickly.

Thank you for bringing it to our attention.

— Steffie, Thryv Client Experience Team

Dave C.

Owner

Small-Business (50 or fewer emp.)

10/19/2021

"Keap helps me keep in touch with cutomeres and grow my business"

3.5/5

What do you like best about Thryv?

They've improved the SMS feature to now allow it to integrate into automations. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The SMS is still not as good as HighLevel. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hello Dave,

We're glad to hear that Keap has made a difference in your business!

Thank you for taking the time to leave a review.

Armstrong L.

Owner

Small-Business (50 or fewer emp.)

5/18/2025

"it doesnt work"

0.5/5

What do you like best about Thryv?

nothing. It's overly expensive and is too slow. the support is quick to connect through. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Their sending ip address is on the 0SPAM blacklist.

So my emails get bounced. 5% bounce rate. Really annoying when your paying $159 usd a month on an anual plan and the main feature of sending email doesn't work even properly. Let alone good.

really unhappy with using keap. I've been on support 5 times to fix a couple issues with contacts getting sent the same email mutliple times. I've spent 2 hours on support and no one can fix the issue. since then, ive got spam complaints because i thought the support fixed the issue but people keep recieving the same emails. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hi L,

Thank you for sharing your experience! We sincerely apologize for the frustration you've encountered. We understand how critical reliable email delivery is to your business, and we take issues like this seriously.

For the deliverability concern you mentioned, including the bounce rate and blacklist issue, please reach out directly to our team at postmaster@keap.com.

We also appreciate your feedback about the support interactions and email duplication issue. We recognize that repeated support efforts without resolution are frustrating, and we will have a team member pull those interactions to see how we can help.

We're happy to hear that you found our payment integration and support availability helpful.

Thank you again for your feedback.

Kunal R.

Senior Project Manager

Small-Business (50 or fewer emp.)

12/9/2021

"Best Solution for Marketing Needs!!"

5/5

What do you like best about Thryv?

With its new AI integration, we are now able to create different templates and user-specific content for email campaigns from scratch. This saves us lots of time. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Nothing as of now. Meets all our expectations. Review collected by and hosted on G2.com.

Response from Paige Clark of Thryv

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Hi Kunal! Thank you so much for sharing your experience with Keap. We love being one of the tools you can use to grow your business and eliminate chaos.

Joanne P.

Office Associate

Small-Business (50 or fewer emp.)

12/27/2021

"Helpful office assistant."

5/5

What do you like best about Thryv?

I didn't realize how much I depend on Thryv to keep me organized. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Right now, I'm very satisfied with Thryv. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hello Joanne!

We appreciate you taking the time to leave us a review. We're glad to hear that there's nothing you dislike about Keap.

We have some exciting new features coming out this year that we can't wait to share with everyone.

Aditya K.

Associate Product Manager

Mid-Market (51-1000 emp.)

12/17/2025

"Exceptional Customer Support and Onboarding Experience"

4.5/5

What do you like best about Thryv?

They care about their customers. They helped us in the initial setup of our account and the setup of the website. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The Tool appears a little complicated at times, and users can get turned around at times Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Thank you for the great feedback! We’re so glad our team was able to support you through onboarding and website setup. That level of care is important to us. We also appreciate the note about complexity. Thryv is a powerful platform, and we’re always here to help make it easier to navigate and get the most out of it.

Michael D.

Small-Business (50 or fewer emp.)

11/17/2025

"In my opinion"

0/5

What do you like best about Thryv?

The demo was great lots of potential. I could see future value that just didn't deliver. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The software made more work for me. It didn't fully integrate to my needs. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Thank you for sharing your feedback with us, Michael. I’m really sorry to hear that your experience didn’t match what you were hoping for after the demo. We always want Thryv to simplify your workflow, not create more work, and it’s clear we may have missed the mark here. I’ve shared your comments with our support team so we can take a closer look at where things fell short.

If you’re open to it, I’d love to hop on a quick call and learn more about your experience. Thanks again, we truly appreciate it.