# Thryv Reviews **Vendor:** Thryv **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,998 ## About Thryv Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business. ## Thryv Pros & Cons **What users like:** - Users find Thryv to be **easy to use** , packed with features that enhance productivity and streamline operations. (102 reviews) - Users value the **automation capabilities** of Thryv, efficiently streamlining follow-up processes and enhancing client engagement. (90 reviews) - Users value the **automation features** of Thryv, which significantly streamline follow-ups and improve client management. (70 reviews) - Users praise the **great customer support** of Thryv, highlighting its comprehensiveness and effectiveness in resolving issues. (69 reviews) - Users value the **helpful support and robust features** of Thryv, enhancing their experience and productivity. (58 reviews) - Automation Focus (41 reviews) - Automation Efficiency (39 reviews) - Integrations (39 reviews) - Email Marketing (35 reviews) - Feature Richness (35 reviews) **What users dislike:** - Users are disappointed by **missing features** and constant glitches, feeling let down by unfulfilled promises from Thryv. (60 reviews) - Users find the **learning curve steep** with Thryv, requiring time and guidance to master its functionalities. (50 reviews) - Users note **user experience and UI design issues** in Keap, alongside concerns about glitches and lack of exports. (45 reviews) - Users find **limited features** in Thryv, especially in customization and segmentation, affecting overall functionality and usability. (45 reviews) - Users find Thryv **expensive** , facing high monthly fees and additional costs for essential add-ons and setup assistance. (33 reviews) - Email Issues (28 reviews) - Complexity (26 reviews) - Limited Customization (26 reviews) - Users experience **glitches in the software** , including issues with address entries and mobile functionality, affecting usability. (22 reviews) - Time-Consuming (22 reviews) ## Thryv Reviews ### 1. Importantt improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Larry M. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Keap is a robust product that reminds me a bit of learning how to use Microsoft Excel. There is so much to learn that even when I have used it for years I discover more it can do. The current upgrades were necessary to match what many competitors offer, so for me, being a long-time user of Infusionsoft, these were needed. Customer support is critical to use the system and fortunately Keap has good support that will stay with you until your issues are resolved. **What do you dislike about Thryv?** I think the Ui and Ux are very lacking. It is built by technicians that understand how it works with the assumption that the user will be able to easily navigate and understand it. It is absolutely not intuitive. Even the documentation that is intended to be supportive is provided the way a technician would want to read it. It does NOT support the user the way the user needs to be supported to get efficient effective results quickly. Users want pop-up instructions that walk us through the process where we can learn as we use the system. We do not want to read instructions any more than we want to read how to use our mobile phones. Infussionsoft was nicknamed "confussionsoft" for this same issue. Keap has made improvements but continues to follow in line where Infusionsoft failed by presenting a system that is not intuitive and lacks immediate support for those who don't know how to use a system that is obvious internally but not to your clients. Even your own support team don't know how to use it. What the Keap lacks is a test group of users to help them understand the user experience. This is a major mistake. **What problems is Thryv solving and how is that benefiting you?** Automation and email deliverability **Official Response from Alex At Keap:** > Hello Larry, Thank you for sharing your honest and thoughtful feedback. We're glad to hear that you've found Keap to be a robust product and that our customer support has been helpful throughout your experience. We truly value long-time users like yourself, and your insights help us continue to grow. We also understand your concerns about the product itself. We hear you and are actively working on improvements to make Keap easier and more intuitive to use. Our goal is to create a seamless experience for all users, and we're continuously refining our product with feedback like yours in mind. Thank you for your thoughts, they help us improve the platform for everyone. ### 2. keap review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Thryv?** I like Keap’s user-friendly interface and its ability to automate sales and marketing workflows efficiently. It helps me save time and stay organized. **What do you dislike about Thryv?** Some features can be a bit complex to set up at first, and the learning curve may be steep for new users. **What problems is Thryv solving and how is that benefiting you?** Keap helps streamline customer management, automate repetitive tasks, and track leads efficiently, which saves time and improves productivity. **Official Response from Alex At Keap:** > Thank you for sharing your experience! We’re so glad to hear Keap is helping you save time and stay organized. Streamlining customer management and removing repetitive tasks is exactly what we aim for, and it’s wonderful to know it’s making a difference in your productivity. We appreciate your note about the initial learning curve, too. Our team is always working to make setup easier and provide resources to help new users get up to speed faster. Thanks again for your thoughtful feedback and for being part of the Keap community! ### 3. Top CRM for small company **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio T. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Thryv?** automationthe ability to manage multiple marketing campaigns **What do you dislike about Thryv?** customization for managing my customers' orders. limit not being able to check how many bells are active automatically **What problems is Thryv solving and how is that benefiting you?** customer management and business opportunities **Official Response from Alex At Keap:** > Thanks for sharing your feedback and for naming Keap as a top CRM for small companies! We’re glad to hear automation is helping you manage multiple marketing campaigns efficiently. We appreciate your note on customization for order management and tracking active “bells.” Our product team is always exploring ways to make these workflows more flexible, so your input is valuable in shaping future updates. It’s great to know Keap is helping you organize customer relationships and uncover business opportunities. That’s exactly the kind of impact we aim to deliver for small businesses every day. ### 4. Best business decision **Rating:** 5.0/5.0 stars **Reviewed by:** Julia R. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Thryv?** As a small business owner, having a cohesive process that allows me to access my clients, estimates, social platforms from one location has been a game changer. I am able to focus on growth and the communities in which we serve. **What do you dislike about Thryv?** So far, I can't say there's a negative that I can pin point. **What problems is Thryv solving and how is that benefiting you?** We haven't had a "homebase" (CRM) in which we could really get in touch with our clients and send blast emails that will notify our clients of specials and services we offer. Thryv has been a serious game changer. We are still in the middle of onboarding and getting all of our information pushed to Thryv and I couldn't be more excited. So far, we are very present on the internet on many different platforms, we have our much needed home base in which we are able to schedule, send estimates, let our clients know about upcoming events, specials etc. having 24/7 assistance is HUGE!! It's a breath of fresh air as a business owner; knowing we will have a relation to any issues (if) and when they may arise. We are now more organized and the processes we are putting in place are very simple for our foreman and team leads. **Official Response from Helina Medhin:** > We appreciate your feedback and are delighted to hear that Thryv has provided you with a much-needed 'homebase' for your business. It's fantastic to know that our platform has helped you become more present on the internet and has simplified processes for your team. We're committed to supporting your business every step of the way. ### 5. Powerful for Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Walter O. | Director, Digital Workplace Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Thryv?** Keap is one of the most powerful CRMs with a marketing component on the market. Great for not only the sales teams but any and everyone in the company that personally interacts with clients. **What do you dislike about Thryv?** Because of its power, it can take a lot (of training/learning) to give your organization all of its bells and whistles. That said, users can be trained quickly for whatever their role may be: sales, marketing, executive, employee. **What problems is Thryv solving and how is that benefiting you?** With larger teams, it is critical to know who is speaking with whom and what is transpiring. Setting up opportunities, tasks, appointments are all essential for day-to-day excellence. **Official Response from Alex At Keap:** > Hello Walter, We're glad to hear that you've found Keap to be one of the most powerful CRM's on the market. Thank you for taking the time to share your experience with Keap. We appreciate your business and wish you the best! ### 6. Thryv Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Imari H. | Cook, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Thryv?** Online reputation management software is the best **What do you dislike about Thryv?** The least helpful about thryv is the glitches in the software **What problems is Thryv solving and how is that benefiting you?** Thryv helps me solve scheduling, social media marketing and payment processing all in one **Official Response from Gabe Vasquez:** > Hi Imari, thank you for your review and for choosing Thryv. - Gabe ### 7. Long time user--so many features, integrations, and ease of use! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | IT/Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Having used Keap for about 15 years now, I know the program pretty well. It has so many great features that allow you to run your business in an all-in-one app. Infinite ways to segment your lists, seamless program delivery, good e-commerce tools and reporting. There are endless integration options with other tools out there if needed. Support is amazing and they consistently upgrade/improve to add new features or improve on the old ones. **What do you dislike about Thryv?** A few of the areas have a little bit of a learning curve, but once you know the basics you can built out just about anything you can imagine. Price may be limiting for a new business. **What problems is Thryv solving and how is that benefiting you?** Managing many incoming leads and clients and delivering both marketing and program fulfillment in specific and personalized ways. **Official Response from Alex At Keap:** > Hello Ryan, Thanks for taking the time to share your experience with Keap and for being a customer of ours for 15 years! We appreciate your business and wish you the best! ### 8. Thryv can be good for quickly setting things up. **Rating:** 5.0/5.0 stars **Reviewed by:** Ayushi D. | Freelance BPO Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Thryv?** Thryv can be good for quickly setting things up. having everything in one place its convenient **What do you dislike about Thryv?** Long term contracts and price is very high **What problems is Thryv solving and how is that benefiting you?** It solves social media management problem for me like scheduling the posts, managing online presence and keeping up to date ### 9. Great marketing but a bit clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Diane H. | CEO/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** I like that I can set up a marketing campaign and let it run on its own. It is fairly easy to upload lists of prospects and with a little practice, I have been able to work on setting up automations. **What do you dislike about Thryv?** It is nearly impossible to do effective searches on tasks or to note them complete in bulk. Setting up automations can be convoluted and if one step gets missed, it takes time to get things running again. THe search function could be improved for clients - I want to be able to see who has opened emails, and that is not a search option. **What problems is Thryv solving and how is that benefiting you?** Automated marketing drip campaigns have been very helpful for us as a new business. **Official Response from Alex At Keap:** > Hi Diane, Thanks so much for your review! It’s great to hear that Keap's automated marketing campaigns are helping your business and that you’re getting the hang of setting up automations. We also appreciate your thoughts on the search functionality and bulk task management. We totally get how important it is to have tools that make things easier and save you time. Your feedback is super helpful as we work on making the platform more user-friendly. If there’s anything specific you need help with to make your experience better, just give us a shout. We’re here for you! ### 10. Service that goes above and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison A. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Thryv?** I like the fact that so many features are in the same place. Our biggest challenege with using other softwares before thryv was the friction of having to integrate everything whereas now theres minimal integration with other software due to the fact that the base software offers everything needed. Very easy to apply to our business and easy to setup from the get go. We're already using it quite frequently and are continuing to add more features to our customer service with the aid of the customer support at Thryv. **What do you dislike about Thryv?** Some of the features step on top of others but a little tweaking to these things and i think it wouldn't be a hard fix. **What problems is Thryv solving and how is that benefiting you?** Time management when operating various aspects of the business, automating and streamlining many processes solves alot of problems for us. **Official Response from Helina Medhin:** > We're thrilled to hear that Thryv has been able to meet your business needs and streamline your processes. Our goal is to provide a comprehensive solution that minimizes the need for additional integrations, and we're glad to hear that it has been beneficial for your business. We appreciate your feedback and will take your comments about feature overlap into consideration for future improvements. ### 11. Useful but overpriced **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Thryv?** Keap allows us to automate the vast majority of our client and prospect communication. It's very helpful to be able to create campaigns one time that can be used repeatedly throughout a member workshop series and/or during our annual enrollment periods. **What do you dislike about Thryv?** Once you begin using Keap to automate aspects of your business, it feels that they take advantage of the fact that switching to a new system could be extremely time consuming. Their regular price increases are frustrating; and we no longer believe Keap is even remotely competitive in terms of pricing. Their tendency to "retire" features and to stop offering support for these aspects of the app is also troubling, as there appears to be zero recognition of the fact that business owners are building entire processes around features that are then removed. It's also important to recognize that Keap is quite complicated. You will likely need to enlist paid support to troubleshoot issues that inevitably arise. **What problems is Thryv solving and how is that benefiting you?** The ability to automate a high percentage of our client and prospect communication. This allows for consistency, which is important both in terms of customer service and marketing. **Official Response from Alex At Keap:** > Thank you for sharing your feedback. We’re glad to hear that our automation tools have helped streamline your client communications and improve consistency. We are excited to announce that automations are soon going to be easier than ever. Your insights are valuable to us, and we’ll keep them in mind as we move forward. Thank you for helping us improve! ### 12. Keap is a robust solution for our email marketing database and automated emails. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Keap is great because it provides a good solution for our weekly newsletter and our automated email sequences. The automated sequences are really easy and straightforward to set up. Their customer support is also very helpful and has answered my questions thoroughly. It also looks like they have added even more customization options in their new email broadcast builder, which is nice. **What do you dislike about Thryv?** The Zapier integration is sometimes confusing and maybe I didn't set it up properly, but sometimes it does not tag the customer correctly when a certain action is performed. But again, this could be my fault and not theirs. **What problems is Thryv solving and how is that benefiting you?** One half of our business model involves customers that require automated email sequences. I am very happy with Keap's automation sequence builder, it is so easy to put together these sequences, and makes it very easy to follow up with leads at different stages of the sales funnel. **Official Response from Alex At Keap:** > Thank you so much for your thoughtful review! We’re delighted to hear that Keap has been a great solution for your email marketing and that you’ve found the automation sequences easy to set up. It’s wonderful to know our customer support has been very helpful for yo. We appreciate your feedback regarding the Zapier integration and understand it can sometimes be tricky to get everything just right. If you'd like, you're welcome to post in our community @ keap.community so someone can assist. Thank you again for sharing your experience, and we’re excited to continue supporting your business! ### 13. I love Keaps automation and data usage, but the cost for the platform is high. **Rating:** 4.0/5.0 stars **Reviewed by:** Lori H. | Sales and Customer Service Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Thryv?** I like the automation capability and the options for tracking customers. **What do you dislike about Thryv?** The cost is too high as you have to pay for each use and contact. **What problems is Thryv solving and how is that benefiting you?** Keap tracks our customers, sets up automations and also helps us to create forms and pages. It keeps everything in one place! **Official Response from Alex At Keap:** > Hello Lori, Thank you for your feedback! We’re glad to hear you’re loving our automation capabilities and contact management! It’s great to know the platform is helping you keep everything organized and working smoothly in one place. We understand that pricing is an important factor, and we’re always working to ensure the value matches the investment. Your input helps us continue to improve and explore ways to make Keap even more impactful for growing businesses like yours. Thanks again for being part of the Keap community! ### 14. Swiss Amry knife of CRM's **Rating:** 5.0/5.0 stars **Reviewed by:** Eric T. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** It's included services are robust, and even intergrates with most 3rd party programs via API. I have been able to add custom attachements as my needs grow. It's easy to use once you get the initial training down as it has a small learning curve. Customer support is always ready to jump in and solve any issues your having. **What do you dislike about Thryv?** It does limit you to 100 custom fields and I need more! **What problems is Thryv solving and how is that benefiting you?** The main problem keap solves is managing my subscription service. It manages ship dates, address and billing all inone spot. It even sends invoices to the customers and reminds them when the card on file has expired. **Official Response from Alex At Keap:** > Hello Eric, Thanks for the awesome review! We're so glad to hear you see Keap as the “Swiss Army knife” of CRMs. It’s great that you’re finding our features and API integrations helpful. We get your point about the limit on custom fields. We will pass this feedback along to the team on your behalf! Thanks for being part of the Keap community! ### 15. Unexpected business added value **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea W. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Thryv?** The professionals at Thryv take the time to listen to what your business actually does, and needs, and discusses products that will provide the most value. They are honest with what you NEED. The customer support has been top notce to help us get set up and it's made implementation very smooth. Their product integrates well with the systems we already use, which make it easy to use. I was shocked at the number of features they offered that helped stream line our online business usage. **What do you dislike about Thryv?** I have yet to experience a downside to the Thryv product. **What problems is Thryv solving and how is that benefiting you?** Right now, our business listings are scattered due to a move and a business rebrand. Thryv is helping to clean up all of our listings so that we are consistant across the internet. Also, they are making our social media posting FAR easier by offering scheduling to MULTIPLE platforms at one time! **Official Response from Helina Medhin:** > We are thrilled to hear that Thryv has been able to provide your business with the value and support you need. Our team takes pride in listening to our customers and offering honest solutions. We are glad to hear that our product has integrated well with your existing systems and has streamlined your online business usage. Thank you for sharing your positive experience! ### 16. Keap is the central nervous system for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony H. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Thryv?** Keap makes it easy for a professional services business to nurture and close. Additionally, it serves as my business line and aligns with what distinguishes me from my competition: quality and high touch. **What do you dislike about Thryv?** The number of features can be overwhelming without assistance and the app is a little buggy. **What problems is Thryv solving and how is that benefiting you?** The majority as a small business owner and its ease of use. My customers love it and makes my life easy. **Official Response from Alex At Keap:** > Hello Anthony, We appreciate the review! We are pleased to hear that Keap is the central nervous system for your business and makes your life easy. Thank you for the feedback regarding the number of features and performance. Our team is always working to further improve the product and help our users implement Keap. ### 17. Solid Mid-Market option **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan S. | Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** The best part of Keap is its intuitive approach to solutions. You can do a lot with it if you want or you can start slow and steady. If you are just looking for outreach tools, this could work but it's built for folks that want to construct predictable programs that turn prospects into clients. **What do you dislike about Thryv?** Because it's lean, it's suffers in complexity. You can only operate one domain per account. **What problems is Thryv solving and how is that benefiting you?** I love the pipeline view of my business. I am much more comfortable with where I am at any given point in the month because of the dashboards and reports. **Official Response from Alex At Keap:** > Hello Jonathan, Thank you for your review! We’re thrilled to hear that you appreciate Keap's intuitive approach and find it helpful for building programs that turn prospects into clients. It's great to know that the pipeline view and dashboards are giving you a clearer picture of your business! Your feedback is valuable, and we’re always looking for ways to enhance the user experience. If there’s anything specific you’d like to see improved or if you have any questions, please don’t hesitate to reach out. We’re here to help! ### 18. It has been very helpful for our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Thryv?** Invoicing and email communication with my clients. **What do you dislike about Thryv?** It's hard to say. I like everything about it. **What problems is Thryv solving and how is that benefiting you?** Communication with clients. **Official Response from Steffie Bell:** > Thanks so much for your feedback! We’re thrilled Thryv is making invoicing and client communication a breeze, that’s music to our ears. It means the world to us that you’re happy with everything, and we love knowing Thryv is helping you stay connected with your clients. We’ll keep working to make things even smoother for you! Let us know if you need anything. ### 19. Like having a marketing guru on staff **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Thryv?** The automations make sure no lead goes untouched, which is great for a small business owner who has many plates to spin. Once it's set up it pretty much runs on autopilot. The nice part is that their onboarding helps you ramp up for immediate success. **What do you dislike about Thryv?** Not much. You simply have to stay on top of it every day to see how the leads are progressing. I do wish they had simpler API's for integration with other business systems and social media. **What problems is Thryv solving and how is that benefiting you?** It solves the problem of leads falling through the cracks. This alone pays for it. **Official Response from Alex At Keap:** > Hello Kenneth, Thank you so much for your kind review! We're thrilled to hear that Keap has been like having a “marketing guru” on your team! We appreciate your feedback on the API integrations as well—we’re always looking for ways to make daily management even easier. Thanks again for sharing your experience; we’re here to support your continued success! ### 20. Scales to Support Our Evolving Business **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel G. | Personalised Health & Performance Coach, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Thryv?** Customer support is excellent, with chat agents available within minutes and always going the extra mile. Keap offers a range of automation options, from simple to extensive. I've tried free trials of many other CRMs, but Keap still leads in automation, recurring payments, memberships, and platform connectivity like Memberium. **What do you dislike about Thryv?** Keap is still the best for my business automation, especially with payment and membership triggers and connectivity. However, competition is growing, and the development of Keap Max feels somewhat stagnant and lacking in new features. **What problems is Thryv solving and how is that benefiting you?** Keap helps us track and qualify leads by automating follow-ups based on actions and interests, ensuring we engage with prospects at the right time. It also allows us to control access to content based on membership levels and streamline coaching call automations, helping us gather feedback and maintain accountability with clients. **Official Response from Alex At Keap:** > Hello Nigel! We appreciate you taking the time to share how you feel about Keap. It’s great to know that you find us to be leading the way in automation, recurring payments, memberships, and platform connectivity for your business! We also appreciate your feedback regarding the development of Keap Max. Rest assured, we have a lot of exciting updates slated for Keap Max coming out very soon. ### 21. Robust CRM and Email Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah K. | Founding Member, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Having all the information about my clients, prospects and leads all in one place. Also, setting up email automations is a huge time-saver. When I do have questions, my customer support team is there to help. They are super rescponsive **What do you dislike about Thryv?** I wish I had a bit more freedom setting up email and newsletter templates. **What problems is Thryv solving and how is that benefiting you?** Keap gives me time back to work face to face with my clients and prospects. Automating many of the email processes and follow-ups gives me the ability to work on more strategic initiatives like growing my business. **Official Response from Alex At Keap:** > Hello Deborah, Thank you for sharing your experience with Keap! We love hearing that Keap lets you access al the information about your clients, prospects, and leads in one place and gives you time back to work face to face with them. ### 22. Best All Around Option for Solopreneurs **Rating:** 4.5/5.0 stars **Reviewed by:** Michael R. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** How so much of the data is integrated throughout the platform. Your contacts and tags are woven throughout Keap very intuitively. **What do you dislike about Thryv?** There's too much to learn! lol I'm always learning new things to try and new features. Automations were a little difficult for me to grasp at first. But the learning curve is doable. If you stick with it. **What problems is Thryv solving and how is that benefiting you?** I'm a solopreneur. Keap helps me appear to be a larger and well coordinated company. This helps build credibility in my industry. Email templates are a simple feature that I use daily. This makes me more efficient. I feel like I can clone myself through automations and templates. **Official Response from Alex At Keap:** > Hi Michael, Thank you for taking the time to leave a review! We love hearing that Keap has helped you build credibility. Thank you for your feedback on automations, we have some exciting updates coming to them soon! ### 23. Endless features for a high price **Rating:** 1.5/5.0 stars **Reviewed by:** Peter S. | Mr., Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2018 **What do you like best about Thryv?** You can do almost anything you want if you really know what you're doing and want to do tricky things. **What do you dislike about Thryv?** You pay a much higher price than with many alternatives that offer nearly the same features for marketing. Customer support ranges from not-even-bothering-to-answer to good. **Recommendations to others considering Thryv:** It's most likely the best option if you're going to do marketing seriously. The alternatives I've seen (mostly by working with other tools with my clients) all have major issues. Infusionsoft has issues, too, but they're minimal compared to tools like Ontraport or HubSpot. **What problems is Thryv solving and how is that benefiting you?** Email marketing, which my business relies on. **Official Response from Alex At Keap:** > Hello Peter, Thank you for taking the time to leave a review. We're glad to hear that you're able to do almost anything you want with Keap. We appreciate your feedback regarding price. Our phone queue is available M-F, 5 am - 6 pm PT, while our chat support is available 24/7. If you ever experience being unable to speak to a representative during business hours please let us know. ### 24. Review after working with keap for 1 and a half year **Rating:** 3.0/5.0 stars **Reviewed by:** Nicolas V. | Tech Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Thryv?** The campaign builder is very straight forward. It's outdated design and makes it surprisingly easy to navigate. **What do you dislike about Thryv?** Our company is facing regular performance issues using keap, which is an error on their side and they do a poor job resolving those issues. **What problems is Thryv solving and how is that benefiting you?** Kepa helps us to have all our leads and contacts in one place. It also allows us to send email to all of these contacts in a very simple fashion. Tags and custom fields are very intuitive to use and help us organize our contacts. **Official Response from Alex At Keap:** > Hello Nicolas, We appreciate the review. We love to hear that Keap helps you keep all your leads in one place and stay in touch with them via email.'The campaign builder is getting some exciting updates to make it even more intuitive. We're sorry to hear that you've faced some performance issues. If you haven't already, I recommend contacting your account manager so we can look into this on your behalf. If you're not already in contact with your account manager, our support team can put you in touch. ### 25. Keap is for Keeps for mid size business. **Rating:** 4.5/5.0 stars **Reviewed by:** Ali R. | Business Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Thryv?** Tech support! They are the bomb. super helpful. Their tech support kept me with Keap even during challlening growth peirods with their company. They are bar non the best. **What do you dislike about Thryv?** They need to adapt more to B2B, which we are. Misses the mark as a true CRM **Recommendations to others considering Thryv:** Make sure you implement correctly and what works for business. **What problems is Thryv solving and how is that benefiting you?** love the full marketing tools it provides in one place. we get to do many functions under one SaaS. **Official Response from Alex At Keap:** > Hello Ali, Thank you for your glowing review! We're pleased to hear that you're a big fan of our tech support and will pass along the message. We appreciate your feedback regarding adapting more to b2b, we have some exciting updates coming soon to pipelines that we think you'll enjoy! ### 26. CRM for a Start-up **Rating:** 5.0/5.0 stars **Reviewed by:** ira B. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Thryv?** Thryv provides a robust set of features that are easy to use. They also provide excellent on-boarding coaching and assistance. Implementation was simple. **What do you dislike about Thryv?** Having the ability to sort clients by way of a "Value" in the data base. For example: List all clients by Revenue $, from highest to lowest. Additionally, list all clients with Revenue > $10,000,000. **What problems is Thryv solving and how is that benefiting you?** Complete on-;one access to customers and prospects. **Official Response from Helina Medhin:** > Thank you for sharing your positive experience with Thryv! Thank you for choosing Thryv for your CRM needs! ### 27. Deceitful company **Rating:** 0.0/5.0 stars **Reviewed by:** Brennan S. | Owner, Cleaner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Thryv?** This company is full of glitches and no way to export. They will hold your data hostage. They up prices even while their app doesn't work. One my companies biggest set backs was choosing Keap. **What do you dislike about Thryv?** Constant glitches and false promises. No way to export. **What problems is Thryv solving and how is that benefiting you?** None. The app is unreliable and customer service is unprofessional. **Official Response from Alex At Keap:** > Hello Brennan, Thank you for reaching out. It appears one of our reps has emailed you with the option to book some time so that we can get to the bottom of this. We appreciate your time. ### 28. Excellent. Could not work without it and have used it for MANY years now. **Rating:** 4.0/5.0 stars **Reviewed by:** Paul H. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Thryv?** It's always steps ahead of me with capabilities. Even so, it's always easy to use and their tech support is world class. **What do you dislike about Thryv?** Like many things today, I wish it cost less but it's head and shoulders above anything else I've used or looked at and it's worth the money. **What problems is Thryv solving and how is that benefiting you?** Frequent contact and tracking, automation, communication and more. **Official Response from Alex At Keap:** > Hi Paul! We're glad to hear you're happy with Keap and that it's been helpful to your business. Thank you for taking the time to leave us a review! If you ever find yourself needing extra help with features I'd recommend our Keap Academy. They have great free resources to help users feel more confident in Keap. https://academy.keap.com/ ### 29. Keap is a great system. **Rating:** 4.5/5.0 stars **Reviewed by:** Angela M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Thryv?** The client contact record. We are a heavy client based company. Lot's of orders, etc. This record keeps everything in one place and easy to navigate. Very intuitive. Also, your customer support is the fantastic! **What do you dislike about Thryv?** We do a lot of automations. Marketing analytics is the one thing that Keap is very lacking in. **What problems is Thryv solving and how is that benefiting you?** Ease of automation **Official Response from Alex At Keap:** > Hello Angela, Thank you for taking the time to share your experience with Keap! We're glad you find Keap to be a great system and appreciate your feedback regarding marketing analytics. ### 30. All in one business command center **Rating:** 5.0/5.0 stars **Reviewed by:** Jill S. | Motivational Speaker, Coach, Reiki Master/Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Thryv?** Great customer support! They assign you a business manager right away to make sure you get everything you want out of the system. Set up time to chat on Zoom to walk you through spots that you need help. Adjust anything on the back end to make sure it is working properly before the call ends. **What do you dislike about Thryv?** Before I talked to anyone, I downloaded my gmail to the system. I highly recommend to clean up your emails and any promotional emails before inporting as they all come along. I deleted the connection, cleaned up my inboxes and then reconnect. **What problems is Thryv solving and how is that benefiting you?** The phone number they offer - I would like to answer/make calls without being open in the app on my mobile phone. I don't need it running all the time in the background of phone just to get a call. Maybe when I get a larger clientele base. It's set up for a desktop, which I don't sit at my desk all the time. I love it that they keep me in the loop of working on the solution. Most companies just leave you hanging, not knowing if they are really working on it or not. **Official Response from Helina Medhin:** > We're thrilled to hear that you've had a great experience with our customer support team! Providing personalized assistance and ensuring that our system meets your needs is our top priority. ### 31. Thryv is a well-oiled machine and the software and social media reach is very robust. **Rating:** 5.0/5.0 stars **Reviewed by:** Dinha S. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Thryv?** The employees are excellent and work well together to deliver a seamless onboarding experience. **What do you dislike about Thryv?** Just wish I'd found them sooner...nothing to dislike. Perhaps they could offer separate modules rather than only their whole system. For example, if I only wanted a website or only wanted to post to social media or only to use the customer portal for payment I could have those options. **What problems is Thryv solving and how is that benefiting you?** Scheduling by multiple people in different locations. Customer portal to sign docs, make payments. Single interface to manage all aspects of online marketing. **Official Response from Helina Medhin:** > Thank you for your kind words about our employees and the seamless onboarding experience. We understand your suggestion for separate modules and will keep it in mind as we continue to enhance our offerings. ### 32. Best automation platform, almost addictive to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Shoaib A. | Forbes / Medium / Entrepreneur Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Keap automates processes not just for sales and marketing but also for operational activity of the business, cutting down on slack and increasing accuracy and service. **What do you dislike about Thryv?** Lack of visibility for reporting, both from analytics and graphical aspects. **What problems is Thryv solving and how is that benefiting you?** Reduce the painpoint of missing leads / tasks / workflows and benefits us into something that is well structured allowing our teams to just "get the job done" rather than waste time in unnecessary back and forth identifying who said what and to whom, when we can see all that in one record. **Official Response from Alex At Keap:** > Thank you for taking the time to leave us a review! We’re thrilled to hear that you find Keap to be the best automation platform! We also appreciate your feedback about the visibility for reporting. We understand how important it is to have clear analytics and graphical insights, and we’re always working on ways to enhance our reporting capabilities. It’s great to know that Keap is helping you reduce the pain points of missed leads and tasks, allowing your teams to stay organized and efficient. Thank you for being a Keap customer! We wish you and your business the best. ### 33. So far, excellent experience . **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Thryv?** Thryv centralizes all communication and helped me to organize my "to do" list for the day. Having everything integrated is a game changer for me. **What do you dislike about Thryv?** I haven't found anything that I dislike so far. **What problems is Thryv solving and how is that benefiting you?** It keeps track of all messages and helps me to remember to respond. Also, it is managing social media for me as well as payments. **Official Response from Helina Medhin:** > Thank you for sharing your positive experience with Thryv! It's great to know that you find the centralized communication and task organization features beneficial. If you ever have any questions or need assistance with any aspect of Thryv, please don't hesitate to reach out. ### 34. Excellent Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mark D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Thryv?** I like how everything integrates with each other and is a "one stop shop" for marking needs of the business. The meetings are very helpful when setting up the programs. The program, once online, is really easy to use and navigate through. **What do you dislike about Thryv?** I have messed with the program a little in between the setup calls but I haven't really seen anything I have been upset about. If there is a download that would be able to be placed on my computer to make login easier. **What problems is Thryv solving and how is that benefiting you?** I am still new to the program but I am optimistic that Thryv with help with not only streamlining my office duties as far as scheduling and invoicing, but also making my presesnce online, better. **Official Response from Helina Medhin:** > We're glad to hear that you find Thryv to be a one-stop shop for your business marketing needs and that the meetings have been helpful for setting up the programs. We appreciate your feedback and will definitely consider your suggestion for a download to make login easier. ### 35. Amazing customer support, great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Arie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Thryv?** I love how easy it is to use, I was able to set up a lot of things before my meeting with the support team. Everyone was very transparent with me about what the program can and can't do so there were no surprises when we purchased the program. I like how the program integrates with all of our social media. My favorite thing about Thryv is that every person that works for the comany that I have spoken to truly cares about our goals for the company and wants to help us achieve them. **What do you dislike about Thryv?** My only complaint so far is that they do not have a way for clients to sign documents remotely. **What problems is Thryv solving and how is that benefiting you?** Thryv allows me to make clients aware of court dates, and what room their hearing will be in. We get several calls per day from clients asking what time their hearing is or what room it will be in, which takes up a lot of my time. Thryv also helps us with client communication and document management. I am a full time legal assistant but I am also in charge of all of the social media for the firm. Thryv helps me create and schedule social media posts across all of our platforms, it even has AI features so it can create posts for me! Thryv has cut down on the time I spend making posts and posting them, as well as replying to our reviews online. **Official Response from Helina Medhin:** > Thank you for your kind words about our customer support and product! We're glad to hear that Thryv has made it easy for you to set up and integrate with your social media, and that our team has been transparent and supportive. We understand your feedback about the remote document signing feature, and we'll certainly take that into account for future improvements. We're committed to helping you achieve your goals! ### 36. Customizable, Organized, and Lots of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Megan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Thryv?** Above all, I am incredibly grateful that Keap helps me stay on top of industry regulations and best practices. It keeps up with current trends and relevant features, helps me stay organized, and when I have needed customer service in the past, they have been incredibly helpful. We use it for both internal marketing and emailing our patients, and it is easy to use and track our metrics as well. **What do you dislike about Thryv?** I can't really think of any. It does the job and I don't have any suggestions for improvements at this time! **What problems is Thryv solving and how is that benefiting you?** Before Keap, we didn't communicate with our patients via email on a large scale. I love the HIPAA compliance, being able to contact all of our patients at once, and that I was able to monitor replies from my Outlook email. We also love sending welcome emails to all of our new evaluations, which came with the added benefit of being able to track how every patient heard about us, what they're being seen for, etc. **Official Response from Alex At Keap:** > Hello Megan, We love hearing that Keap has helped you be able to communicate with your customers on a large scale and stay on top of industry regulations/best practices. Thank you for taking the time to leave a review. ### 37. Thryv is making Doing Business Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Karen H. | Business Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Thryv?** Thryv has everything in the one space so the ability to update and change is all in the one spot. The Customer Support through Zoom makes it easy to learn how to use the site. **What do you dislike about Thryv?** Once we got the number of people we were dealing with sorted - there has been nothing to dislike **What problems is Thryv solving and how is that benefiting you?** Reducing the Telephone traffic by driving orders to our website. The ease of updating the website and keeping it current. **Official Response from Helina Medhin:** > Hi Karen! Thanks for your thoughtful review! We're thrilled to hear that Thryv's all-in-one platform is making it easy for you to update and manage everything in one place. Our team is dedicated to making your experience as seamless as possible, so it’s wonderful to know that our Zoom-based Customer Support has been helpful in your journey with us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. ### 38. Eliminates a lot of obstacles for marketing and sales automation **Rating:** 5.0/5.0 stars **Reviewed by:** Mehrab R. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Setting up automated marketing and sales campaigns allowed us to do marketing on a large scale. Setting up campaigns can be as basic or as intricate as your needs. **What do you dislike about Thryv?** Infrequent outages, but that is also the case with any other CRM software. **What problems is Thryv solving and how is that benefiting you?** The automations with marketing and sales help us conduct marketing on a larger scale. When we can collect more leads, place them into automated nurture campaigns, sales campaigns, and post-purchase campaigns, it saves a lot of time and converts more sales. **Official Response from Alex At Keap:** > Hello Mehrab, Thank you for taking the time to leave a review. We're happy to hear that automation has helped you do marketing on a larger scale saving time and converting more sales! ### 39. Great Product - A boat load under the hood **Rating:** 4.5/5.0 stars **Reviewed by:** Mike P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Thryv?** I'm a relaitvely new user so, the best thing I like about it so far is how intuitive the workflows and buttonology are tied together. There is some very obvious consideration given to how a small business owner, marketing, or operational teams may use the platform. Additionally, it's fairly robust, allowing for a large bulk of disperate work to be condensed into much more manageable tasks. **What do you dislike about Thryv?** Repetitive Redundant Duplicities. While there are areas to include standard business information, webpage, phone number, etc., there are far too may times the same information gets asked for in other modules or fields. Not that big of a deal until you change an address or a number. Then, it's a hunt to find where each field actually lives so it can be edited. **What problems is Thryv solving and how is that benefiting you?** Aggregation of capabilities. Having everything in one platform has been a huge time saver. **Official Response from Helina Medhin:** > We're thrilled to hear that Thryv has been a huge time saver for you by aggregating capabilities into one platform. Thank you for sharing your experience! ### 40. Everything your business needs in one platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Ingrid B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Thryv?** Every single person I have interacted with has gone above and beyond in making sure I know how to use the system. The system, the people, EVERYTHING has been remarkable!! Everything is so easy to use. All social media platforms and marketing platforms are so easy to integrate yourself. The AI caption generator is a game changer and find myself frequently using it in order to implement some of it's witty remarks in real life conversations. **What do you dislike about Thryv?** Wish I had a higher budget in order to purchase more packages! **What problems is Thryv solving and how is that benefiting you?** I am so happy to have one system that takes care of everything from CRM, social media, to payments in one easy to use system. **Official Response from Helina Medhin:** > We appreciate your feedback and are delighted to hear that Thryv is solving multiple business needs for you. We understand the budget constraints and are constantly working to provide valuable packages for our customers. ### 41. One of the best CRMS on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** LaKenya K. | Certified Tech Manager & Systems Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** I absolutely love the versatility of Keap. Whatever I can imagine in terms of an automation/workflow, I have been able to create inside of Keap. I also love that it works in the same way I think, very logical, analytical and WYSIWYG. If I have a question, customer support is only one click away and are readily available to assist. It integrates with so many programs and the endless feature make it an asset to any small business. **What do you dislike about Thryv?** While they have worked out a lot of them, a few years ago - it hit a point where it was REALLY buggy. I haven't had any problems sense then so I can't think of anything I dislike right now. **What problems is Thryv solving and how is that benefiting you?** As an administrator for Keap, it has helped my clients easily onboard new clients, convert potential leads, keep contact lists warm with nurturing campaigns, and ease the checkout process with an intuitive shopping cart. **Official Response from Alex At Keap:** > Hi LaKenya, Thank you for sharing that you love the versatility of Keap and that you've been able to create anything you've imagined. We appreciate your business and wish you the best. ### 42. Powerful enough to handle anything if you're willing to learn how **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob S. | Independent consultant , Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** I use this every day and Keap's automation & email capabilities have met all of my needs marketing our agency the last 6 years. The company has made consistent efforts to improve that along the way. What it doesn't do natively I can do through integrations such as Zapier or Plusthis and they always play nicely together. Customer support has also always been very helpful even recording videos to send me to help. Contact & company records are all completely customizable as well which makes a lot of things possible. **What do you dislike about Thryv?** Because of the depth of what Keap CAN do, it takes a good while for team members to be fully trained in how to do all those things and if someone isn't tech savvy, they may not find it user-friendly. That said, I would never give up the capabilities for a simpler experience because they're worth it. Any other complaint I have is super minor like some search/filter settings only being available on select reports. **What problems is Thryv solving and how is that benefiting you?** Keap helps us manage and automate promotions to our lists of thousands of prospective clients **Official Response from Alex At Keap:** > Hello Jacob, Thank you for taking the time to leave a review! We're glad to hear that you are happy with Keap and appreciate you being with us for 6 years! We wish you and your business the best. ### 43. Good for Small Business **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** Chat support is a great resourse for immediate answers to basic Keap functions. I use it fairly frequently. The alerts on email deliverability health to keep our emails from being blacklisted have been very helpful. Once we learned how how to build automation campaigns, building out new campaigns and automating our processes has been very useful. And one of the best features in the campaigns is the "Test" action in the builder's decision diamonds. The Keap academy contains a plethora of information. I was able to eaily set up and implement the Opportunities feature which keeps our salesmen happy with the round-robin distribution. There are numerous Keap partners available to hire for easy project integration. We use ours fairly frequently to help us with large projects. **What do you dislike about Thryv?** Although the chat support is a great feature, the respondants seem to only have base knowledge of their software. My inquiries generally involve how to find Keap features, and I usually have to explain myself multiple times (in various ways) before they understand my question. There are some functionality features of Keap that should be improved, such as: - being able to manually create invoices that include a product AND a subscription. - if a manual subscription-only invoice is sent, the original payment method should be applied for subsequent billing, but it's not. This creates unnecessary MANUAL checks and balances. Concerns like these (and others) are often times "escalated to the development team" but I never know if they actuall see (or ever fix) the addressed suggestions. **What problems is Thryv solving and how is that benefiting you?** We have been able to build insightful reports to keep tabs on progress of marketing, sales, support, etc. **Official Response from Alex At Keap:** > Hi Rachel! We appreciate you taking the time to leave such a detailed review. We're glad to hear that you've enjoyed using the Keap Academy. Their events and courses are some of the best resources we have available. We love to hear that you're taking advantage of our Partners. They are a great wealth of knowledge. Thank you for the feedback regarding chat support and invoices. We are always working to further train our reps to improve their knowledge and the overall experience our Users have with support. Regarding feedback, if something is escalated as a bug you should be sent an email once the issue is resolved. If it's just sent up as feedback, there won't be an update unless it's added to the software. At which point it would be sent out in our product update articles and/or a broad email. ### 44. Not as intuitive and comprehensive as basic competitors. **Rating:** 2.0/5.0 stars **Reviewed by:** Victorie N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** At first glance, it IS user-friendly. It is easy accessible, has a training program, and is good at letting users know about new training offerings. It manually reminds you not to over-market to customers that haven't provided explicit permissions, which is ideal. **What do you dislike about Thryv?** It seems so invested in its 'training' programs' yet it doesn't appear to translate to the actual user experience. It is not as comprehensive and integrative as a medium-sized business would care for, and so much that several of our employees are put off by the idea of using it. As the person tasked with becoming the company-Keap-'guru'', I personally found it very confusing. Even when diving into the 'training' programs, they appeared to be more content-based and focused on the 'why' and not the 'how' to use such a supposedly basic program. It's hard to navigate at first glance unless you've become accustomed to it after a while, so hence, not a intuitive as we would like. **What problems is Thryv solving and how is that benefiting you?** It's a nice customer-centric tool to capture leads and track email marketing efforts. **Official Response from Alex At Keap:** > Hi Victorie, We appreciate you taking the time to leave us feedback regarding our training programs. We're sorry to hear that learning the software hasn't been easy for and your team. I'd recommend checking out our Day 1, and Starter Kit courses if you haven't already. If you have any specific feedback on courses that you'd like to pass along, here is the email for our Keap Academy:academy@keap.com ### 45. Tag! You're It **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy M. | Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Thryv?** I love that I can apply "tags" to my customers. It makes it very easy to search for customers who match the criteria I am looking for in order to generate leads to fill my sales pipeline. It also allows me to quickly see what the customer's history with us by searching tags rather than manually looking in the "person notes." I also think its great that I can see if a customer has viewed an email I sent or not. **What do you dislike about Thryv?** When the quick search goes down it is hard because I often use Keap when I am in the middle of online meetings and the quick search is very convenient to quickly pull up a customer. I also wish that you could use quick search to search companies rather than having to go to the Nav menu. **Recommendations to others considering Thryv:** I highly reccommend that any new users integrate their Microsoft Outlook emails to Keap to keep track of who is a hot prospect and who is cold. I also reccommend that users get all users in their organization to put notes in Person Notes the same way as everyone in the company. I also reccommend that every user who puts an entry in the "person notes" section attach a date to their note, as there is no automatic date stamp for the notes. **What problems is Thryv solving and how is that benefiting you?** The problem we have solved with Keap, for me, is the ability to track the emails I send. It allows me to see if a customer has actually opened an email from me. Sometimes a customer will say that they called references that I may have sent in an email at their request, but when I look it is easy for me to see if they are not telling me the truth. Or if they say they did not get an email, I can look to see if that is really the case. **Official Response from Paige Clark:** > Cindy, Thank you so much for the high marks! So glad to hear the power of the product is beneficial to you and your business! We will pass along your product feedback to our product teams. All the best, Paige ### 46. KEAP is a Powerful Tool for Entrepreneurs who want to build a BIG Business. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** KEAP is an integrated platform that caputres the best of new technology with solid fundamentals including CRM, Follow-up, payment processing and time management. **What do you dislike about Thryv?** To make best use of the platform and the monthly investment, you need a trusted partner who knows the KEAP application inside out. If you don't know its full capability, you end of wasting opportunity. **What problems is Thryv solving and how is that benefiting you?** Finding a qualified partner to replace my original staff member who was an expert who sadly passed away. **Official Response from Alex At Keap:** > Thank you for taking the time to leave a review and share your experience with Keap. We're sorry to hear about your staff member's passing and wish you and their family our sincerest condolences. ### 47. A decent CRM software thats good for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon M. | Office Coordinator, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Thryv?** There are a lot of CRM software available nowadays. There are strong ones out there that are either purpose built for certain industries or have an insane amount of customization, or really deep granularity in how it operates. Thryv is definitely designed as a more general purpose software, but that is perfectly fine in this day and age where sometimes too much can be just that, too much. A big hit compared to those programs is the affordability of Thryv, which makes it much more ideal for smaller businesses who don't have the millions of dollars of revenue to justify those big purchases, some of which are per each user. For us, the affordable price that covers all the users we need is great. Its easy to use, I like the feature of the teams chat built into Thryv directly which makes it easy for the whole team to catch up on things that are going on if someone is not in the office. Integration of the social media directly into the system is rather nice. Also at the end of the day, its super easy to use every day. **What do you dislike about Thryv?** The app needs some optimization. When you're in the field and need to access someones customer card for information or to upload something or to take a payment, it needs to be quick and seamless. Currently the app can be slow but overall is still does a good job of providing the information needed. **What problems is Thryv solving and how is that benefiting you?** Customer relations management. Its benefitting us by making everything centralized and accessible from anywhere. **Official Response from Gabe Vasquez:** > Hi Brandon, thank you for your review. We are excited to hear how Thryv's CRM has been easy to implement and use across the board. Thank you for your feedback as well, we will make sure to look into it. - Gabe ### 48. Great people with relevant instruction **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy S. | Owner/Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Thryv?** Simplicity is key for me. Thryv makes it easy to market my business and they don't overwhelm me. I feel supported all they way through the process. **What do you dislike about Thryv?** Nothing so far which is impressive! Love the staff and they are always on time for meetings and give me small Assignments that are quick and easy. **What problems is Thryv solving and how is that benefiting you?** They have helped me develop a client email list, get reviews, update my Google listing. **Official Response from Helina Medhin:** > Thank you for sharing your positive experience with Thryv! We're glad to hear that our platform has been helpful in marketing your business and that our team has been responsive and efficient. ### 49. Gave us back control of our online business **Rating:** 5.0/5.0 stars **Reviewed by:** Peter F. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Thryv?** We now have control of website and online listings and web presence and our customers can find and get in contact with us easily. Not having to login to multiple accounts to manage our social media messages and accounts is game changing. **What do you dislike about Thryv?** No issues but only that we didn't start using them sooner. **What problems is Thryv solving and how is that benefiting you?** Making our Online Listings compliant and consistent Making our website industry compliant **Official Response from Helina Medhin:** > We're thrilled to hear that Thryv has given you back control of your online business and made managing your online presence easier. Thank you for sharing your positive experience! ### 50. Great software for marketing automation (not the cheapest though) **Rating:** 4.0/5.0 stars **Reviewed by:** Ozana G. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** it works. You can automate emails. and can be integrated with various other solutions. **What do you dislike about Thryv?** it is too expensive and not very easy to use. **What problems is Thryv solving and how is that benefiting you?** communicating with subscribes in an automated way, collecting leads **Official Response from Alex At Keap:** > Hello Ozana, Thank you for taking the time to leave a review! We're glad to hear that you've found keap to be a great software for marketing automation. We appreciate the feedback regarding price, our team is always working to give our customers more value through product updates, services, and expanding our educational offerings. ## Thryv Discussions - [Integrating to Echosign?](https://www.g2.com/discussions/integrating-to-echosign) - 1 comment, 2 upvotes - [Does InfusionSoft work with the following applications? -Google Apps? -Salesforce? -Wordpress? -any live chat type programs/applications?](https://www.g2.com/discussions/infusionsoft-integration-w-other-applications) - 1 comment, 2 upvotes - [What is the best way to automate the application of the ThryvPay processing fees in Quickbooks?](https://www.g2.com/discussions/what-is-the-best-way-to-automate-the-application-of-the-thryvpay-processing-fees-in-quickbooks) - 1 comment, 1 upvote - [Is there a graphic that would aid in learning how to use Keap's functionality?](https://www.g2.com/discussions/is-there-a-graphic-that-would-aid-in-learning-how-to-use-keap-s-functionality) - 1 comment, 1 upvote - [Why can we not send group emails without using the broadcast?](https://www.g2.com/discussions/why-can-we-not-send-group-emails-without-using-the-broadcast) - 1 comment, 1 upvote - [View Thryv pricing details and edition comparison](https://www.g2.com/products/thryv/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-09+18%3A26%3A27+-0500&secure%5Bsession_id%5D=f7f58be5-120f-4ec3-920d-d013634f92d6&secure%5Btoken%5D=97a8177c7faf4c6a9d0a9e8c322e188056ecb97c05d4d9ec00dd5fed745dba56&format=llm_user) ## Thryv Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Clover](https://www.g2.com/products/atlassian-clover/reviews) - [DocuSeal](https://www.g2.com/products/docuseal/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Insightly All-in-One](https://www.g2.com/products/insightly-all-in-one/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Thryv Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Lead Monitoring** - Features - Performance - Identification **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Edit** - Pre-Made - Build - HTML **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Data Capture** - Mobile - Websites - Social Media - Data **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Logistics** - Analytics - Issues - Integrations - Shareable Link **Payment Options** - Multi-Currency - Online payment portal **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Analytics** - Export/Import - Reporting **Personalization** - Branding - Links **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Management** - Conversion Viability - Workflow **Customization** - Forms - Personalization - Templates - Integration **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Platform** - Accounting integration - E-commerce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Generative AI** - AI Text Generation **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Thryv Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,944 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (520 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,088 reviews)