# Thryv Reviews **Vendor:** Thryv **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,995 ## About Thryv Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business. ## Thryv Pros & Cons **What users like:** - Users value the **ease of use** in Thryv for scheduling appointments and managing customer interactions efficiently. (109 reviews) - Users value the **efficiency of automation** in Thryv, as it helps save time and streamline processes effectively. (95 reviews) - Users praise the **excellent customer support** of Thryv, enhancing their overall experience and satisfaction. (76 reviews) - Users value the **automation features** of Thryv, simplifying follow-ups and enhancing client management efficiency. (74 reviews) - Users appreciate the **helpful support** from Thryv, noting the responsiveness and assistance received in managing tasks. (62 reviews) - Integrations (44 reviews) - Automation Focus (42 reviews) - Automation Efficiency (40 reviews) - Email Marketing (38 reviews) - Feature Richness (36 reviews) **What users dislike:** - Users feel that the **missing features** , like advanced invoice capabilities, limit the overall effectiveness of Thryv. (60 reviews) - Users find the **learning curve steep** , requiring time to fully understand and navigate Keap's robust features. (53 reviews) - Users express frustration with **pricing limitations** and insufficient support, affecting overall satisfaction with Thryv's functionality. (47 reviews) - Users find the **limited features** of Thryv frustrating, desiring more customization and functionality for their needs. (46 reviews) - Users find **Thryv's pricing model too expensive** , especially given the limitations on user licenses and contact lists. (34 reviews) - Email Issues (29 reviews) - Complexity (28 reviews) - Limited Customization (27 reviews) - Users experience **glitches in the software** , including issues with address entries and mobile functionality, affecting usability. (24 reviews) - Poor Customer Support (23 reviews) ## Thryv Reviews ### 1. Thryv, one solution that does it all! **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Thryv?** It is helpful with getting marketing that works. Making sure to see what competitors are using and is working and what isn't working. Also helps with the clientele to be able to see me and my products/services. **What do you dislike about Thryv?** The downsides of using Thryv are the costs. I know marketing does cost money but that is the major pain point. The user interface is a little confusing and to a small business owner it could be overwhelming. **What problems is Thryv solving and how is that benefiting you?** My visibility problem is being solved. It is benefitting me by getting me more clientele and work to be done. **Official Response from Helina Medhin:** > It's great to hear that Thryv is helping you see what marketing strategies work and is bringing you more clientele. ### 2. Keap Helps Me Run My Business!! **Rating:** 5.0/5.0 stars **Reviewed by:** Camille S. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Thryv?** Keap has helped me automate many mundane processes in my business. These are essential tasks that I don't have to DO anymore!! It also helps me keep track of my leads and sales, so I don't have to hunt down my numbers. **What do you dislike about Thryv?** As with any software, there are going to be issues from time to time. Keap is no different in that regard, but I know that they care and work hard to resolve those issues quickly and effectively. **Recommendations to others considering Thryv:** Give it a try!! It was a change-maker for me! **What problems is Thryv solving and how is that benefiting you?** The main problem I've solved is nurturing my leads and tracking my sales. I've got reports so that I can see how my sales THIS month compare to the same month last year and the year before. This has been invaluable to me. **Official Response from Ava Wiebe:** > Hi Camille, Thank you so much for taking the time to leave a review! We're so glad to hear that Keap solves so many problems in your business. ### 3. Keap provides automation with any CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy J. | Associate Director Strategy & Insights, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Thryv?** Keap is a good and simple to use utility for the purpose of sales force automation. With the help of Keap, we were able to perform the same tasks over and over again, thus getting all-in-one sales and organized customers who, thanks to us, did not have to perform the same tasks over and over again. My institution bought the copyright of Keap as a means to manage leads and to automate the transformation of leads into customers. Apart from this, we also use Keap to solve user queries through the ticketing system. **What do you dislike about Thryv?** Keap is a sales automation tool that includes all the functions to sort leads and automate, thus avoiding repetition of the same tasks. All is well with Keap and I like it. **What problems is Thryv solving and how is that benefiting you?** Keap is the recommended marketing automation machine to perform all sales performance management and also flow management. Keap gives us a day by day view chart that contains information about the accumulated profits of the overall trade. Its incorporation and sustenance are exceptional. We get good help with respect to keeping the team together during the integration. It is usually the most good help with potential customer administration and support ticketing. **Official Response from Alex At Keap:** > Hello Lucy, Thank you for taking the time to leave us a review. We're happy to hear that all is well and there's nothing you dislike! ### 4. Thryv is a breath of fresh air! **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy H. | Owner/practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Thryv?** The team at Thryv has been amazing! They have been so flexible with my schedule and are working with me hand in hand! They are knowledgeable, friendly, and professional! I am so excited to build my business with this team and the amazing Thryv software! **What do you dislike about Thryv?** I wish I would have signed up for Thryv sooner! **What problems is Thryv solving and how is that benefiting you?** They is helping my new business go from ground zero to the top! **Official Response from Helina Medhin:** > We're so glad to hear that Thryv has been a valuable asset to your business! We're here to help you every step of the way as you build and grow your business. ### 5. Keap is the CRM that revolutionized our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Esteban M. | Senior Managing Director, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Thryv?** Because it helped me reduce the amount of different apps I needed, Keap is wonderful. With just one study experience, I now have them all in one space. Keap makes the integral component of the advertising and front-end run smoothly and simultaneously offers the excellent user experiences that we are valued for. In fact, it ended up being cheaper compared to all my different tools from before combined. Keap is an extraordinary help for campaigns and innovative marketing strategies due to the diversity of links to other systems. Keap fits all the requests we have, including lead management, internet usage, video calling and Gmail integrations, and it is feasible to connect to other requests as needed. **What do you dislike about Thryv?** The billing procedure has been difficult; There have been some problems with entering credit card data and Keap's email transmission tracking has not shown all the links that were visited, but only shows the initial link. As far as this was implemented, it was not possible to have an exact control of the advertising revenue. A double-subscription email has certain customization possibilities. **What problems is Thryv solving and how is that benefiting you?** I would like to see an improved web builder that is more powerful and easier to use, as well as having more options available for those who want to trigger campaign objectives based on specific fields in the builder. Also, there are some difficulties when doing the handoff of customer data into the system; a more automatic way to accomplish this needs to be found. Keap is a surface that mixes a CRM with marketing and advertising automation in order to assist companies in their expansion. **Official Response from Alex At Keap:** > Hello Juan! We appreciate you taking the time to leave us a review. We love to hear that Keap has helped you reduce the amount of apps you use and that it's been an extraordinary help! Thank you for the feedback regarding the product, I will pass that along to our team. I'll also include a link to our feedback page as well in case you have further feedback/requests. ### 6. Wonderful software experience that has increased my businesses exposure. **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Thryv?** The thing that I like most about Thryv is the complete intergration of all my different systems and pay into one platform. It cuts down on the management time and allows we to focus more on business. I also really enjoy having a local rep who I can contact at any moment to get help or connected with someone who can help me. **What do you dislike about Thryv?** Honestly, there are very little downsides to Thryv. For a solo small business I would say the absolute biggest downside in the cost for the plan and the website. I think it would be a very fair price for a slightly larger business, but its really expensive for me. **What problems is Thryv solving and how is that benefiting you?** Thryv has help consolidate all of my listings and information from across the web into one site which saves a great deal of time. **Official Response from Gabe Vasquez:** > Hi Bryce, thank you for your review and feedback. We are excited to hear that Thryv is saving you time and allowing you to focus on your business. We understand that Thryv is an investment, and that is why we say to make sure you are working closely with your Business Advisor and CSM to ensure you are getting the most out of Thryv. - Gabe ### 7. Great CRM for all of your needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Thryv?** I love all the features that come with Thryv and the ease of using this platform. The support is amazing, from your personal support member in your local area. Weekly calls to show you how to use the platform is beyond what I expected. **What do you dislike about Thryv?** There is nothing that I have disliked about Thryv yet. **What problems is Thryv solving and how is that benefiting you?** Keeping communication from many platforms is a heaven sent. Separating your contacts into relevant groups to make sure you are sending the correct communication based on their grouping is a life and time saver. There are so many other features that I am just now diving into and know this platform is going to be everything I need. **Official Response from Helina Medhin:** > Thank you for sharing your positive experience with Thryv! We're delighted to hear that you're finding the platform helpful in keeping communication organized and saving time. We're committed to providing valuable solutions for your business needs. ### 8. Robust Email Marketing System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Keap has allowed me automate much of my email marketing system, ensuring our content gets into the right hands. **What do you dislike about Thryv?** Keap's user interface feels dated. I think the system display and interface could use a significant revision **What problems is Thryv solving and how is that benefiting you?** It has made drip campaigns seamless and allowed me to track some prospects and their interactions with our content **Official Response from Alex At Keap:** > Thank you for taking the time to leave a review! We're glad to hear that Keap has helped you automate a lot of your email marketing to ensure your content gets where you need it to go. We appreciate the feedback on the user interface, we have a lot of exciting updates coming to our Users soon being announced at out Let's Grow Summit in Arizona this November. We hope you enjoy them. ### 9. The team at Thrive listens to me and provide real solutions to my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Ian v. | Photographer/Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Thryv?** Thryv Business Center allows me to take control of my customer relationships with the support of a dedicated 24/7 team. It also as provides me with a simple solution to schedule and post content to all of my social mediai channels in one easy to use interface freeing me up to focus on other important issues within my business. **What do you dislike about Thryv?** Price is always a concern and I always look for godd value. I am yet to find any downsides to dealing with Thryv **What problems is Thryv solving and how is that benefiting you?** Thryv is making my social media campaigns a simple one stop shop **Official Response from Helina Medhin:** > We are thrilled to hear that you are enjoying the benefits of Thryv Business Center and our dedicated 24/7 support team. We understand the importance of providing real solutions and value for our customers. Thank you for sharing your positive experience! ### 10. Pretty Solid Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Thryv?** I like the ease of managing your primary marketing tools in one place. The website and social editing features are very easy to use. I'm not familiar with most website software systems, so I love that Thryv has a very simple tool to make changes to both the mobile and web version of our company site. I also like that you can schedule social posts for all of your platforms at once. In addition, any time I've had an issue, the customer support chat feature has quickly and easily fixed my problems. I use this product daily and I'm glad that we have it in our office. **What do you dislike about Thryv?** The new social media dashboard has made it more difficult to implement, but I'm sure it will get better as I learn how to use it. I feel as though it was thrust upon us quickly. I also feel that there are some features missing from the social scheduling, such as an easier way to readjust photo sizing. **What problems is Thryv solving and how is that benefiting you?** Time spent posting content, time spent editing website, and being able to do more marketing in-house versus using an agency. **Official Response from Helina Medhin:** > Thank you for sharing your positive experience with Thryv! We're delighted that you find our platform easy to use and that it has been beneficial for your daily use. We understand your concerns about the new social media dashboard and the missing features from the social scheduling. We are constantly working on enhancing our platform and your feedback is valuable in that process. ### 11. Keap makes it super easy to understand for automation. Even the "advanced" automations! **Rating:** 4.0/5.0 stars **Reviewed by:** Brooke B. | Founder & Chief Executive Officer , Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2013 **What do you like best about Thryv?** I've gone automation crazy. As a busy CEO who is both marketing and sales, Keap has helped me take a lot of follow-up tasks off my plate. Huge win. **What do you dislike about Thryv?** I wish reports were more robust or that basic/template reporting was easy to implement and then customize. **Recommendations to others considering Thryv:** Do your homework first. Make sure you have the time, determination, and intelligence to work with a program this in-depth. **What problems is Thryv solving and how is that benefiting you?** Mostly, Keap is giving me time back by automating a lot of mundane taks. **Official Response from Alex At Keap:** > Hi Brooke! Thank you for leaving us a review. We love hearing that you've gone automation crazy! Automation makes such a big difference in businesses. We appreciate the feedback regarding reporting. ### 12. Price increases with little to no addtions **Rating:** 2.5/5.0 stars **Reviewed by:** Travis L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** I'm paying 40% for the same tools. at least add something. **What do you dislike about Thryv?** They seem to have slowed, dramatically, the updates for Keap max classic, instead updating the lower tier options. **What problems is Thryv solving and how is that benefiting you?** I'm not so sure any more. **Official Response from Alex At Keap:** > Hi Travis, Thank you for taking the time to leave a review. We appreciate your feedback regarding Max Classic updates. We have some exciting updates coming to Max Classic very soon. ### 13. Consistently meeting my expectations and going above and beyond to provide a positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | Operational Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Thryv?** There are so many upsides Signing up withThryv!! They are helping me manage my marketing platforms and rebuilding my company website. Great customer service!! **What do you dislike about Thryv?** From my expeirence there is nothing that I dislike about Thryv. **What problems is Thryv solving and how is that benefiting you?** Thryv is helping me with the company online presense and building realationships with new customers. **Official Response from Helina Medhin:** > We are thrilled to hear that Thryv has been consistently meeting your expectations and providing a positive experience. We are committed to going above and beyond for our customers. ### 14. I absolutely love Thryv **Rating:** 5.0/5.0 stars **Reviewed by:** Vikki D. | Owner - Business Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Thryv?** I love the multifuntionality of Thryv. Using Thryv and their team to create my website was so easy. I love the CRM feature. I also like how it connects to all of my Social Media accounts and posts on all platforms for me. I recently wrote my first book and using Thryv to help market my book has been so helpful. I love having one place to go to do EVERYTHING! **What do you dislike about Thryv?** It is so robust that it does take a while to learn everything. The staff is super helpful and they are just a chat, email or phone call away so I need to reach out more when I need help. **What problems is Thryv solving and how is that benefiting you?** Thryv helps me save money because I don't have to pay for a social media manager. **Official Response from Gabe Vasquez:** > Hi Vikki, thank you for your review and for choosing Thryv. It is great to hear how Thryv has helped you with your social media and the promotion of your new book. Congratulations on that by the way, what an amazing accomplishment! - Gabe ### 15. A tool suitable for small teams with decent automation goals **Rating:** 4.0/5.0 stars **Reviewed by:** Richa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Thryv?** A simple, minimalistic interface makes Keap intuitive and easily adaptable. The time spent on the learning curve while interacting with a new tool is noticeably low with Keap. All options are easy to navigate and walk through! **What do you dislike about Thryv?** - The list view, known as Groups, in Keap is a bit restricted in terms of applying filters. - The Deal view can be improved for pipeline visibility. The platform also currently does not allow creating Groups/Lists using Deal-related filers like deal stages, activity, etc. **What problems is Thryv solving and how is that benefiting you?** Problem: Keap is helping our small Sales maintain a pipeline to keep their work organized and Marketing to have visibility on deals and overall progress. Benefit: Better visibility is helping us get a grip on our Sales and Marketing efforts combined. **Official Response from Alex At Keap:** > Hi Richa, Thank you for taking the time to leave a review! We're glad you've found the learning curve to be noticeably low. We appreciate the feedback regarding list and deal views. We'd love to hear more about what you'd like to accomplish. Here is where you can submit more detailed feedback to our team: https://keap.com/tellus ### 16. Old School to the New School **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** By far, the feature that brought me to Keap and that I rely most heavily upon is task automation. **What do you dislike about Thryv?** There is defintely a learning curve invovled and some features I do not use as routinely as others. Those lesser used features I usually need to re-learn. **What problems is Thryv solving and how is that benefiting you?** What I know about business is that there are two ways you can scale which are automation and delegation to other team members. My first choice is almost always to automate the task, even if some of it needs to be delegated to a person. Keap allows me to move beyond automation of e-mail campaigns and document the entire sales process from lead collection, assignment to team members for follow-up, automated marketing sequences, e-commerce functionality, and more. **Official Response from Alex At Keap:** > Hello Christopher, We appreciate you taking the time to leave a review! Thank you for sharing a little bit about your process within Keap! ### 17. Their knowledge of social media marketing, has created a broader horizon for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Mike G. | Senior Mortgage Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Thryv?** I like the all emcompassing business plan the offer from website design and service to the all encompassing social meda attraction. The consistant follow up and onboarding has made their platform very user friendly. The staff that has been assigned to me has been very professional resulting in more success of integrating their platform into my systems. Now my goal is to have my team utlize the benefits on a daily basis. **What do you dislike about Thryv?** At this point I have very little to criticize. **What problems is Thryv solving and how is that benefiting you?** I have very little time to schedule social media, as well as webite maintenance. **Official Response from Helina Medhin:** > We are thrilled to hear that Thryv has been able to broaden the horizon for your business through our all-encompassing business plan, website design, and social media attraction. Our consistent follow-up and onboarding process are designed to make our platform user-friendly, and we are glad to hear that it has been successful for you. We look forward to supporting your team in utilizing the benefits of our platform on a daily basis. ### 18. Excellent Service with Integrated Products **Rating:** 5.0/5.0 stars **Reviewed by:** Wade C. | Certified Functional Medicine Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Thryv?** Thryv provided a knowledgable Success Manager (Crista) to help me get set with all of my marketing needs. The Business Advisor, Jacob Thompson, has been extremely supportive and has gone above and beyond to help me in getting exactly what I need for my business development. **What do you dislike about Thryv?** I did not like that the marketing campaigns through Thryv are limited to a 50 mile radius of my location. I provide online services and want to expand my marketing outreach to the entire USA and iternationally. **What problems is Thryv solving and how is that benefiting you?** Thryv has helped me to optimize my listings management across several platforms. They have also helped me to develop a marketing campaign for advertizing on social media. **Official Response from Helina Medhin:** > We're thrilled to hear that you had a great experience with our team. We appreciate your feedback about the marketing campaign radius limitation and will take it into consideration for future improvements. ### 19. Support for a Small Business Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Jean G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Thryv?** As a small business owner I want to connect all my information into one location and my experience was that I am able to receive support in doing so. **What do you dislike about Thryv?** One of the drawbacks is the initial time and effort required to manually input all business information into the software program. This manual data entry process can indeed be time-consuming. **What problems is Thryv solving and how is that benefiting you?** Thryv is solving the challenge of managing various aspects of my small business by providing a centralized patform. By consolidating tasks such as email management, appointment booking, social media engagement and payment processing, Thryv helps streamline my operations and improve efficiency. **Official Response from Helina Medhin:** > We're glad to hear that Thryv has been able to provide support for your small business and help consolidate your information into one location. ### 20. Good product that we've used for years **Rating:** 4.5/5.0 stars **Reviewed by:** Daryl S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Thryv?** Simple and powerful features for segregating customers and keeping them engaged after they express interest in our company. **What do you dislike about Thryv?** We have to manually update our customer records since it doesn't interface with SQL easily. **What problems is Thryv solving and how is that benefiting you?** Staying in touch with our many customers. **Official Response from Alex At Keap:** > Hello Daryl, Thank you for being a long time customer of ours. We appreciate the review! ### 21. One of the most amazing busienss tools out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa B. | Owner, CEO, and Digital Marketer and Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Thryv?** I have been using Keap for several years and it is one of the best choices for my business that I made. As a business coach and consultant, I see so many email marketing and CRM systems used by my clients, and so many have limitations to the way they are used. With Keap, you can create customized funnels, amazing landing pages, and world-class emails. Not only that, I teach Keap to clients and one of the things I use and teach is the pipeline, which allows me to move people through my process and into a sale. I always know where my money is and what I need to focus on. I use Keap daily and rarely have a problem with the software. But when I do, the customer service is amazing. They resolve any problems quickly and efficiently and in one call. I highly recommend this product and would love to talk to anyone who has questions. **What do you dislike about Thryv?** One thing that does need improvement is when there is an update in the emails and landing pages. You have to recreate them and cannot copy them into the new integration. This is frustrating and causes rework, which I hate. **What problems is Thryv solving and how is that benefiting you?** I use Keap for lead generation activities, and moving them through my emails sequences and sales pipeline. **Official Response from Alex At Keap:** > Hi Lisa, Thank you for taking the time to leave a review! We're happy to hear that Keap has become an invaluable tool for your business. We're honored to be a part of your business journey! If you ever have any questions or need assistance, please don't hesitate to reach out. Here's to your continued success! ### 22. Keap - Amazing Automation for Small Business **Rating:** 4.5/5.0 stars **Reviewed by:** Mary-Beth S. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Thryv?** Email campaigns are a godsend for us! We are able to communicate about our webinar. And contact management and payment management are pretty seamless. Customer service is always helpful and fast to answer any question I have. **What do you dislike about Thryv?** Some help files can be a little hard to find, but once I find them the content explains everything I need. The customer service team is a great help to help me find any support documents I can't locate, or answer my questions and help me solve my problems. **What problems is Thryv solving and how is that benefiting you?** Communication with clients and leads, promoting webinars and training sessions. Keap has also allowed for faster, easier payment processing making the transaction smoother for service provider and client alike. **Official Response from Ava Wiebe:** > Hi Mary-Beth Thank you so much for taking the time to leave a review! We're glad to hear that Keap's email campaigns are an effective tool for your business. I'm sorry to hear about your issues finding some help files, but I'm glad to hear our customer service is helpful in ensuring that your issues are resolved quickly! ### 23. Best in the business for growing a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Thryv?** I love the business centre. Easy to use. You can communicate with all your clients. **What do you dislike about Thryv?** Nothing at all. It is very user friendly and the staff are amazing **What problems is Thryv solving and how is that benefiting you?** No problems. **Official Response from Helina Medhin:** > Thank you so much for your positive feedback! We’re thrilled to hear that Thryv’s Business Center is making a difference for your business. It’s wonderful to know you’re finding it easy to use and that it's helping you stay connected with your clients. We're also glad to hear our team has been able to support you—our goal is always to make things as seamless as possible for our users. Thanks again for choosing Thryv, and please reach out if there’s ever anything we can do to help you continue growing your business! ### 24. Really love this platform **Rating:** 5.0/5.0 stars **Reviewed by:** Marcia T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Thryv?** I like the convenience of all of my work being in one place. I like that my website is designed for me and all of the back-end of it is taken care of. I like that clients can schedule on line and be reminded as well as pay for services in the same place. The customer services has been good each time I have used it. I use it each day for my business, and it has been easy to learn. **What do you dislike about Thryv?** I wish I could work with the same person each time I needed something; however the customer services has been good each time I have used it. **What problems is Thryv solving and how is that benefiting you?** Thryv is helping my business appear and be professional-looking by scheduling clients online, having a website, taking payament, setting and sending reminders. **Official Response from Gabe Vasquez:** > Hi Marcia, thank you for your review. We are excited to hear how Thryv is helping you automate and organize your business even more. Thank you for choosing Thryv! - Gabe ### 25. New customer set up Success **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Thryv?** I am a new customer to Thryv and in the 2 weeks we have established a lot. You have the ability to practice on system as well as you have on going meetings to ensure you are understanding the system with integrations and proper functions and capabilities. **What do you dislike about Thryv?** So far only down is your basic subscription comes with the ability to connect only 4 channels (email, phone, fb, instagram) if you have more social media accounts they can be added seperately but not as channels that can sink leads in. You have the option to be able to add additional channels for an additional price if you wish to do so though. **What problems is Thryv solving and how is that benefiting you?** Thryv is working on getting our social media presence organized and ability to build a process to work more effectively and safe time **Official Response from Gabe Vasquez:** > Hi Jessica, thank you for your reviews. We are excited to hear that you are getting the most out of Thryv so far, if you need assistance, please let us know! - Gabe ### 26. Best Marketing Tool Out There **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine H. | Sr. Trip Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Thryv?** Keap's tools for marketing - emails, tagging clients, creating campaigns, etc. are the best I've seen. **What do you dislike about Thryv?** There are functionalities that I would like to see for my business specifically that KEAP cannot do as of now without an integration with a different system. Because of how we use the system, I would like a better e-commerce integration. **What problems is Thryv solving and how is that benefiting you?** KEAP is our go-to platform for marketing and sales. Having everything in one system and having ample reporting all in one place benefits us greatly. **Official Response from Alex At Keap:** > Hello Jasmine, Thank you for sharing that you find Keap to be the best marketing tool ever. We're happy to hear that Keap is your go-to platform for marketing and sales! ### 27. We are moving to another service **Rating:** 0.0/5.0 stars **Reviewed by:** David D. | Director of Marketing and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Thryv?** - The social media posting and management - Being able to embed the service booking feature on your site - Texting and emailing from one space - RingCentral integration - Listings management **What do you dislike about Thryv?** - The Facebook messenger integration is not useful, we ended up disabling the feature after it chased off more leads than it nurtured. - Support is not as responsive or helpful as they claim. Regularly am told they will email me back with a solution only to hear nothing from them. - Leads management is not intuitive and have had trouble training people how to use it properly unless they are younger and tech friendly. - Zapier integration is lacking when it comes to talking to other systems and what triggers you can use. **What problems is Thryv solving and how is that benefiting you?** We chose THRYV as the sales CRM for our remodeling company. It has helped us build up our social media following as well as add the service scheduling feature to our website. The marketing automation has helped us get more reviews and launch new specials. But due to a lot of issues with how the software operates and how lacking we have found the support we have decided to move on to another CRM. The SMS feature has been down for over a week and support can't tell me why, other than it was something they did, or how long it will be down. This is the type of support you can expect. **Official Response from Gabe Vasquez:** > Hi David, thank you for your feedback and we are sorry to hear about this experience. If you could send an email to gabriel.vasquez@thryv.com, I can send this to our Executive Claims team for further assistance. - Gabe ### 28. Lots of features at a good price but comes with frustrations **Rating:** 4.0/5.0 stars **Reviewed by:** Nigel W. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Thryv?** Easy to use, with lots of features, such as automations, sequences, email marketing all included as standard. Great for smaller teams who want more than the free versions of other CRM, without paying £600pm to unlock the options they need to grow Go via a Partner, their discount will likely cover their set up fee & save you work on implementation **What do you dislike about Thryv?** Customer support is poor, they don't really seem to understand the product at the level you might expect. Odd frustrations, such as the ability to exclude contacts from communiications by tagging is missing **What problems is Thryv solving and how is that benefiting you?** Keap is pretty good for email marketing, Sequences and automations. The tagging feature is good for audience segmentation **Official Response from Alex At Keap:** > Hello Nigel, Thank you for taking the time to leave a review. We're happy to hear that you find Keap easy to use and that you enjoy the features included. We appreciate the feedback regarding support. We are always working to train our reps further so that we can better help our Users. ### 29. Great tool for all your marketing and CRM needs for a small business. **Rating:** 4.5/5.0 stars **Reviewed by:** Theresa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Thryv?** We have been using the Thryv tool for a little over 2 years and we really like it. It offers a central location to manage marketing, client information, invoicing, forms, document signature and more. We are able to control a lot of the social media and marketing content that is sent out. It is user friendly site and has a lot of tools to make it easy for businesses. The custom support is helpful, as well as the online support Q&A. We feel we are getting more leads than we had before, which we attribute to Thryv tool. **What do you dislike about Thryv?** I dislike that we don't use all the functionality that the tool has to offer. We have other applications that we use for billing and have not integrated it together. **What problems is Thryv solving and how is that benefiting you?** The Thryv tool handles our marketing needs the most. We have seen our leads increase since using the application. We know we can take steps to increase the number of leads, but need to make sure we are able to handle the volume. **Official Response from Gabe Vasquez:** > Hi Theresa, thank you for your review and for being a Thryv client for the last two years. We are happy to hear how Thryv has helped with your online presence, user-friendly, and marketing efforts. - Gabe ### 30. Great core platform, powerful automation, but many disjointed and incomplete features persist. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** Keap (Ulitmate) has a very powerful and robust automation engine that is highly configurable by advanced users. It has excellent integration with Zapier, which adds in-depth cross-platform functionallity. Keap does have an API for more advanced users and developers, which is welcomed. Keap's Contact records are also highly customizable allowing for unique field additions and tagging. **What do you dislike about Thryv?** Keap (Ultimate) is currently experiencing challenges due to system overload in my opinion. Over the past year, backend performance has declined, leading to slower page load times for end-users, which are now noticeably less efficient. The platform offers an abundance of features, but many seem superfluous, catering only to a limited range of business types and lacking in maturity. Additionally, the user interface (UI) transition is incomplete, falling short of what one might expect from a near-final release, and it appears to have undergone insufficient user testing. Crucially, several features fundamental to the platform's core functionality are not yet fully operational. For instance, the email designer (builder) is missing modern capabilities that have been standard on comparable platforms for some time. Similarly, the landing page functionality does not meet current standards as it lacks essential features required for effectiveness. The documentation is another area of concern, with a significant portion appearing outdated. Keap should refocus on it core strengths and refine these features to a high degree and then branch out to other features in my opinion. The mobile app has posed persistent issues for users over many years. Furthermore, Keap's attempt to integrate AI assistance in content creation is currently subpar and falls short of being practically useful at the time of this review. This feature, in its present state, should be considered for removal from the app in favor of implementing a third-party solution, as seen with other platforms. **What problems is Thryv solving and how is that benefiting you?** We use Keap to automate some of our marketing efforts, but not all. We do not market via SMS but use it for client reminders. We keep most client data in Keap and use this for client retention marketing. We use automation along with integrations and some API transactions to help reduce staff workflow fatigue. We could use the platform for more and would like to. However, until core features reach a more robust state, we are still using other platforms and services. **Official Response from Alex At Keap:** > Thank you for taking the time to leave a review. We appreciate your detailed feedback! We are always open to hearing from our Users and weighing that into changes. We've passed your feedback directly to our team for them to review. ### 31. All The Best with No Fluff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** I enjoy the flexibility and management of Keap Ultimate. It's simple and easy to start using and once you understand the nomeclature of Automation, you'll never go back. Seriously, this was easy to impliment with a responsive Support Team who are available for specific questions when they come up. I use Keap Ultimate everyday as a way to manage Customers, Merchant Accounts and Products. **What do you dislike about Thryv?** Keap Ultimate is the full package and they've thought about many different things related to what it takes to run a CRM. What is the most difficult thing about Keap is that there are limitations of certain custom fields and application of Permissions to different users. At the end of the previous version, you could create Groups and assign users to Groups (much like the Active Directory paradigm) but that is no longer the case. **What problems is Thryv solving and how is that benefiting you?** Keap is solving the challenge of managaging, maintaining and curating a database of customers, products and emails. When it comes to emails its both about Transactional and Marketing messages. This heavy-lifiting is vital for our business and Keap is doing a great job of managing all of it from a centralzied location. **Official Response from Alex At Keap:** > Thank you for taking the time to leave a review! We love to hear that you use Keap Ultimate daily to manage your business. We appreciate your feedback regarding permissions and custom fields. We'd love to hear more from you on those topics. Here is a link where you can submit feedback directly to our product team:https://keap.com/tellus ### 32. Unmatched in automation and flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** I have run my way through a few email marketing services and CRMs through my own business and through client work. They all have their own little quirks and peccadilloes, so choosing the right one for your business is going to depend on what specific services you need and what frustrates you the least. For me, the visual logic of Keap's Campaign Builder is what won me over. It is the most flexible way to build an email campaign that I've seen, and once you learn it, it's pretty easy to use. (Hot Tip: watch the Monkeypod training videos, which are now a part of Keap Academy to learn how to use the features you need. They're easy to understand and Greg is a delight). If you DON'T want to learn it, there are plenty of experts for hire and pre-made campaigns in the marketplace that will probably do for your needs. **What do you dislike about Thryv?** Sometimes they announce features in development prematurely and then abandon them. One such feature was native Shopify integration, which I was really excited about. I can still connect my shop to my Keap using Zapier, so it's not a problem so much as it is a disappointment. **What problems is Thryv solving and how is that benefiting you?** My business has two major arms that are largely unrelated to each other. I have my ecommerce shop, and I have creative services for clients. I need to be able to keep communications to those two segments separate, and I like being able to do that in exactly the way I want it done. Keap allows me the precision and flexibility to keep my clients sorted and organized, and not overlapping. **Official Response from Ava Wiebe:** > Thank you so much for taking the time to leave a review! I'm glad to hear that our campaign builder is easy for you to use and a great asset for your business. I'm sorry to hear about your frustration with our product announcements. We are continuously working to create a better product for our customers, and while that sometimes means changing course in product updates. However, I will share your feedback on the cohesion of those announcements with the right teams here. ### 33. Thryv is more than just another CRM. It's the best decision you'll make for your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Kirk D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Thryv?** Thyrv keeps the daily pulse of our operations. BT (Before Thryv), the company schedule and customer communication was flying by the seat of its pants. Thryv's platform allows you to customize communication and scheduling in a way that other CRMs are too rigid. It allows the business to maintain its culture, communication, and branding, while gaining a superpower in streamlining scheduling, communication, and documentation. **What do you dislike about Thryv?** "What do you dislike about Thryv?" Is that even a real question? You cannot dislike this company or platform since their customer support is out of this world. Their response time is ALWAYS less than 2 business days. They actively review real customer feedback and ACTUALLY implement it on their platform every few months. They are so in tune with their platform, that new features appear that I didn't even know I needed, and now use every day. **What problems is Thryv solving and how is that benefiting you?** Thryv supports our daily communication with customers, scheduling, document sharing & signing, and social media management. **Official Response from Gabe Vasquez:** > Hi Kirk, thank you for your kind words and for choosing Thryv. We got a kick out of BT (Before Thryv), but we are more excited to hear how Thryv has helped your communication and overall customer experience. If you ever need assistance, please feel free to reach out. - Gabe ### 34. Game Changer for Business Owners **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Renee P. | University Supervisor - Elementary Education, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Thryv?** I am thrilled to share my experience with Thryv, a platform that has truly transformed the way I manage my business at Pleasant Leadership Consulting. As the CEO and Founder, efficiency and seamless operations are paramount, and Thryv has exceeded my expectations in more ways than one. First and foremost, the synchronized calendar feature has been an absolute game-changer. The ability for clients to book appointments 24/7, coupled with the system's automatic availability checks, ensures that my schedule remains organized and streamlined. The instant notifications for each booking are invaluable, allowing me to stay on top of my commitments effortlessly. Managing finances is a breeze with Thryv's user-friendly invoicing tools. Creating and sending invoices has never been easier, saving me valuable time that I can now redirect towards more strategic aspects of my business. The platform's intuitive interface makes the entire process seamless, from initiation to payment receipt. One standout feature that has significantly lightened my workload is Thryv's auto-billing functionality. As a business owner with numerous responsibilities, having a system that takes care of recurring billing automatically is a godsend. It's a relief to remove one more task from my busy to-do list, allowing me to focus on what matters most – providing exceptional leadership coaching and business consulting. In conclusion, Thryv has become an indispensable tool for Pleasant Leadership Consulting, enhancing efficiency and simplifying key aspects of our operations. If you're a business owner looking for a comprehensive solution that truly understands your needs, Thryv is the answer. Highly recommended! **What do you dislike about Thryv?** Pricing is steep and should be used on the number of employees. **What problems is Thryv solving and how is that benefiting you?** Instead of conducting multiple tasks solo, or outsourcing at a steep price, I am able to roll services into Thryv to protect my time and expenditures. **Official Response from Gabe Vasquez:** > Hello Dr. Renee, thank you so much for your detailed review. We are excited to hear that Thryv is helping out your business in so many ways! - Gabe ### 35. Personalized customer service experience, felt like they really cared. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Thryv?** Still going through the onboarding stage with Thriv, my point of contact Barbie has been awsome and made me feel she actually cared about my sucess. Platform seems user friendly and straight forward, I still need to take a deep down the Thryv rabbit hole to figure out every little quork. Im also a big fan of the one stop shop for intergrations and ease of implamentation. **What do you dislike about Thryv?** Still new, so far so good, I hope good things continue to suprise me. **What problems is Thryv solving and how is that benefiting you?** Saving me time and energy by updating all my information across 70+ platforms **Official Response from Helina Medhin:** > Thank you for sharing your positive experience with Barbie and our platform. We're committed to helping you succeed and providing a seamless onboarding process. We look forward to continuing to exceed your expectations. ### 36. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Thryv?** From the initial consultation through to the project kickoff, the team at Thryv has been incredibly supportive and informative. I am really looking forward to our next appointment and learning more of what Thryv can do for my business. **What do you dislike about Thryv?** I don't dislike anything about the product so far! **What problems is Thryv solving and how is that benefiting you?** The main problem we are wishing to solve/better manage with the assistance of Thryv is our local listing management. Having one system to manage multiple platform listings will be invaluable. **Official Response from Helina Medhin:** > We're thrilled to hear that you had a great experience with our team! We look forward to continuing to support your business and helping you achieve your goals. ### 37. Solid CRM + Sales and Marketing Automation For The SMB Entrepreneur **Rating:** 4.0/5.0 stars **Reviewed by:** Wes-📞 S. | Chief Revenue Officer (CRO), Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Thryv?** Keap is easier to use than ever and rolling out new features like HelloSign integration, Shopify integration, SMS, and more. Their extended phone support hours are a big help, along with their 24/7 chat. **What do you dislike about Thryv?** Their various packages can be confusing and I wish more features were included in the lower packages, but they still offer great value at every level for the SMB CRM space. **What problems is Thryv solving and how is that benefiting you?** Keap has helped me grow my sales without growing my staff since 2008. We live in a global economy that runs 24/7. Keap helps me support thousands of customers in dozens of nations with a small support team while working from home. **Official Response from Alex At Keap:** > Hi Wes! Thank you for being a customer of ours since 2008! We love hearing that using Keap has helped you grow your sales without needing to grow your staff. We appreciate the feedback on the packages offered. We are working to further simplify our lineup. ### 38. Best for CRM Management **Rating:** 5.0/5.0 stars **Reviewed by:** Harish B. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Thryv?** It has customizable template and the automated follow ups and remainders **What do you dislike about Thryv?** Price is a bit slightly expensive for start ups **What problems is Thryv solving and how is that benefiting you?** Store customer information, Track customer intercations. **Official Response from Alex At Keap:** > Hello Harish, Thank you for sharing your experience with Keap! We appreciate your time and wish you and your business the best. ### 39. Follow up call **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Thryv?** Thryv is an easy to use software, the seamless transtitions are great. i really like it so far. my organization has improved thanks to thryv **What do you dislike about Thryv?** the mobile version glitches too often. that needs work **What problems is Thryv solving and how is that benefiting you?** organization on booking and communcation **Official Response from Helina Medhin:** > We're thrilled to hear that you find Thryv easy to use and that it has improved your organization. We appreciate your feedback about the mobile version and will work to improve its performance. ### 40. Great Company for Small Business Owners **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Thryv?** Throughout the initial setup, everyone I spoke with from Thryv was very helpful, knowledgeable, and friendly. This has continued through the process of getting familiar with this software. I use this everyday for my small business and it has become a huge help. The Thryv team has made everything so simple for me to understand and use. This set-up was so easy to integrate into. I highly recommend this company and their expert team members! **What do you dislike about Thryv?** Honestly I haven't seen any issues. I haven't used all of the options available yet but I'm sure I will. **What problems is Thryv solving and how is that benefiting you?** It has made our sheduling so much easier. The constant reminders to our clients helps us a lot and saves us time from doing that. The marketing automation has been very useful as well. Thryv or I can set it up and not worry about it. **Official Response from Gabe Vasquez:** > Hi Miranda, thank you for your review and for choosing THryv. We are glad to hear how Thryv helps you schedule and reminds your clients about appointments, ultimately saving you time! - Gabe ### 41. GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Thryv?** EASE OF INTEGRATION and customer support is GREAT! **What do you dislike about Thryv?** Its the first time experince so no BAD EXPERIENCE so far **What problems is Thryv solving and how is that benefiting you?** They are solving the payment problems am facing at the moment **Official Response from Helina Medhin:** > We're thrilled to hear that you find Thryv easy to integrate and that you've had a great experience with our customer support team. If you encounter any issues or have any questions in the future, please don't hesitate to reach out. Thank you for choosing Thryv! ### 42. It is fairly easy to learn to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** The landing page features and funnels. The CRM is very good as well **What do you dislike about Thryv?** The orice. It is very expensive compared to other CRM's **What problems is Thryv solving and how is that benefiting you?** CRM and creating funnels for our business. **Official Response from Alex At Keap:** > Thank you for taking the time to leave a review! We're glad to hear you enjoy using Keap to create Landing Pages and funnels. We appreciate your feedback on price, our team is always working to add more value to our offerings for our users. We have some exciting updates being announced in November at our Let's Grow Summit in Arizona. We hope to see you there! ### 43. Robust CRM+ more **Rating:** 5.0/5.0 stars **Reviewed by:** Laura L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** Very robust, good financial reporting, can customize many, many things, including reports and dashboard. I love that you can integrate with a bunch of other tools and use the marketplace to get done what is needed. The Keap Community is also really helpful! **What do you dislike about Thryv?** Some financial reporting doesn't display what it says it will, the overall look of it can take some getting used to since there's a ton of information to sort through. **What problems is Thryv solving and how is that benefiting you?** Automation automation automation! It's robust and fairly easy to use. We love that the automation not only solves for marketing issues, but also internal operational ones. **Official Response from Alex At Keap:** > Hello Laura, Thank you for taking the time to leave a review! We love to hear that automation has solved some of your marketing problems and internal operational needs. ### 44. Amazing Commitment to Your Success **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Thryv?** Their level of professionalism and overall commitment to your success and the success of your business is impressive. They have a solid network of help across the board. **What do you dislike about Thryv?** I haven't found anything yet that I am not satisfied with. I'm not saying that it won't happen, but it hasn't happened yet. **What problems is Thryv solving and how is that benefiting you?** They are helping with advertising, ad development, ad placement, and overall ad management as well as online presence and getting our business lanched and recognized. **Official Response from Helina Medhin:** > Thank you for your kind words! We are dedicated to delivering exceptional service and support to help businesses succeed. We appreciate your feedback and look forward to continuing to meet your needs. ### 45. Thryv for All **Rating:** 5.0/5.0 stars **Reviewed by:** Madisyn H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Thryv?** The most helpful thing about thryv is that it keeps our company organized. Many features are helpful not only for us but for our clients. One of the most valuable things about it is the appointment reminders to the clients. Especially during busy season, it can be hard to remember to follow up; with Thryv it makes it easy and keeps our workflow moving! **What do you dislike about Thryv?** I would say that there is not a ton of downsides to Thryv. The only thing Is that the mobile app with appointments could be improved to look more like google calendar. **What problems is Thryv solving and how is that benefiting you?** It is solving the problem of time management. Creating automation can take about 5 mins rather than adding clients individually to an email blast. I also love that I can look at who viewed the email, whose email went to spam, and more! **Official Response from Gabe Vasquez:** > Hi Madisyn, thank you for your kind review and for trusting Thryv to keep your business organized. It is exciting to hear how it has helped with your time management and marketing to your customers. If you need assistance, please call our Free 24-hour Thryv Support line at 844-998-4798. - Gabe ### 46. Really enjoy using Thryv **Rating:** 5.0/5.0 stars **Reviewed by:** Karin C. | Floral Concierge, Floral Artist, Florist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Thryv?** I love the way the communication chaos is calmed. I feel more productive and that I'm doing the right things at the right time. I love the ease of scheduling, and the ease of sending out a marketing email. Tech support is amazing. **What do you dislike about Thryv?** the reporting - there are some real lacks in being able to report on your business or for the owner to get informaiton needed to make wise decisions about the business - conversion rate is one, etc. **What problems is Thryv solving and how is that benefiting you?** making communications easier - having all the information for a client available in a flash - all together. And love that the search bar searches inside the notes too! Love the scheduling and reminders functions **Official Response from Gabe Vasquez:** > Hi Karin, thank you for your review. We are beyond excited to hear how Thryv has helped calm the communication chaos and helped you stay more organized. Thank you for your feedback as well, we can definitely take this back to our team. - Gabe ### 47. Awesome customer service and software - Extremely Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Abdiel M. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Thryv?** The fact that Thryv is a software that manages 90% of your business platform is what I adore most about it. The personnel is quite helpful in configuring the software for you, and it is completely customizable to meet your business's needs. It's also incredibly user-friendly. Working from one location is simple with Thryv's integration with major business platforms and social media networks. They have an excellent customer service team that is always willing to assist me when I need them. I'm eager to utilize my Thryv software every day to expand my company to new heights. **What do you dislike about Thryv?** Honestly at the moment there isn't anything I dislike of the Thryv software **What problems is Thryv solving and how is that benefiting you?** I chose Thryv because I wanted to be able to use one platform for all of my company needs and to expand my web visibility. **Official Response from Gabe Vasquez:** > Hello Abdiel, WOW thank you so much for your amazing review. We are so excited to have you as a client and to see how Thryv has helped your business needs. If you ever need anything, please let us know. - Gabe ### 48. Expensive for what it does and not terribly intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Thryv?** Automations are not as intuitive as they could be **What do you dislike about Thryv?** Good notes and integrations with other software **What problems is Thryv solving and how is that benefiting you?** Keeping in contact with prospects and clients **Official Response from Alex At Keap:** > We appreciate your feedback on automations and price. We're happy to share that we have some exciting updates coming soon that should make them a lot more intuitive. We hope that the updates are what you are looking for! Thank you for your time. ### 49. Thryv has helped us tremendously since we started with them over 3 years ago. **Rating:** 5.0/5.0 stars **Reviewed by:** Sean S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Thryv?** Customer support is wonderful. Always able to get in touch with my rep and she always is on the ball with making sure we get the answers we need and the turn around is quick. Even when she is out for maternity leave etc. The ball has never dropped. Also, the ease of creating estimates and the implementation of sending invoices or recording payments is always a plus for us. **What do you dislike about Thryv?** Good Question. Maybe a reminder/task system that could be built into the platform. They do have notifications that arise from overdue estimates etc. but would like to expand on that. **What problems is Thryv solving and how is that benefiting you?** Thryv solves our estimating, invoicing, CRM needs and payements. **Official Response from Gabe Vasquez:** > Hi Sean, thank you for your review and feedback. We are excited to hear how Thryv has solved your invoices, CRM, and Payment needs. Just a reminder, in the Thryv platform on the lower left side, you can add any suggestions as well as vote on other suggestions from other clients. Reminder the more votes the higher up the ladder it goes for our team! - Gabe ### 50. Super Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda P. | LMT, LE, E-RYT and Doula, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Thryv?** I appreciate the convenience of having everything all in one place. My profession is in medicine and even though I know how to navigate the web, I would rather focus on my practice while Thryv takes care of my online presence. **What do you dislike about Thryv?** I would mind the occasional promt to modify what isn't working and amplify what is bringing in more business. **What problems is Thryv solving and how is that benefiting you?** My goal is to bring in more business but ultimately I want to be the first site viewers come to when they are searching my designated keywords. **Official Response from Gabe Vasquez:** > Hi Amanda, thank you for your review and feedback. We are glad to hear that Thryv is helping you spend more time on your practice and will take your feedback to our team for them to look into. Thank you for choosing Thryv! - Gabe ## Thryv Discussions - [Integrating to Echosign?](https://www.g2.com/discussions/integrating-to-echosign) - 1 comment, 2 upvotes - [Does InfusionSoft work with the following applications? -Google Apps? -Salesforce? -Wordpress? -any live chat type programs/applications?](https://www.g2.com/discussions/infusionsoft-integration-w-other-applications) - 1 comment, 2 upvotes - [What is the best way to automate the application of the ThryvPay processing fees in Quickbooks?](https://www.g2.com/discussions/what-is-the-best-way-to-automate-the-application-of-the-thryvpay-processing-fees-in-quickbooks) - 1 comment, 1 upvote - [Is there a graphic that would aid in learning how to use Keap's functionality?](https://www.g2.com/discussions/is-there-a-graphic-that-would-aid-in-learning-how-to-use-keap-s-functionality) - 1 comment, 1 upvote - [Why can we not send group emails without using the broadcast?](https://www.g2.com/discussions/why-can-we-not-send-group-emails-without-using-the-broadcast) - 1 comment, 1 upvote - [View Thryv pricing details and edition comparison](https://www.g2.com/products/thryv/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-23+18%3A56%3A43+-0500&secure%5Bsession_id%5D=f01564e0-2425-4af7-be67-55d15022be0b&secure%5Btoken%5D=50776ab3869737a439507ba9a236ee94ac6c200e7991c6c8454f26df9e71d0fd&format=llm_user) ## Thryv Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Clover](https://www.g2.com/products/atlassian-clover/reviews) - [DocuSeal](https://www.g2.com/products/docuseal/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Insightly All-in-One](https://www.g2.com/products/insightly-all-in-one/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Thryv Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Lead Monitoring** - Features - Performance - Identification **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Edit** - Pre-Made - Build - HTML **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Data Capture** - Mobile - Websites - Social Media - Data **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Logistics** - Analytics - Issues - Integrations - Shareable Link **Payment Options** - Multi-Currency - Online payment portal **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Analytics** - Export/Import - Reporting **Personalization** - Branding - Links **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Management** - Conversion Viability - Workflow **Customization** - Forms - Personalization - Templates - Integration **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Platform** - Accounting integration - E-commerce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Generative AI** - AI Text Generation **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Thryv Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,937 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (500 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,086 reviews)