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Threado Reviews & Product Details - Page 4

Threado Overview

What is Threado?

"AI Assistant that replaces enterprise search!" Threado AI revolutionizes how your teams access and get work done using your company's internal knowledge. Setup in minutes on Slack, Microsoft Teams, or as a Chrome app. Unorganized knowledge bases, large ticket volumes, and repetitive queries are a thing of the past. Empower your support agents and community managers with the co-pilot they deserve! > Set it up in minutes with no code: Train your AI sidekick effortlessly on conversations from Slack or Discord, historical tickets and articles from Freshdesk or Zendesk, and knowledge bases through various integrations like Notion, Confluence, URLs, PDFs, and tabular data (CSVs) - all within minutes! > Faster resolutions, happier customers: Provide AI-generated instant responses and real-time assistance to your support agents inside Slack and ticketing platforms, slashing the time taken to search, follow up and write a response. > Harness information scattered across your organization: Create your real-time AI support co-pilot that’s always relevant, accurate and up-to-date on your product documentation, past customer resolutions, Slack discussions and more. > Enterprise-grade security: SoC2 Type II certified and designed to keep your sensitive data secure. All customer data is encrypted. All data in transit is encrypted using TLS 1.2+. > Analyze and improve AI’s performance: Take a look at the AI’s responses and performance analytics - review answers, identify gaps, and retrain to improve performance. Reduce support costs and stop your customers from churning because of unsatisfactory resolutions, by using Threado AI to scale AI-powered self-serve support. Get started easily by taking a 14-day free trial (no CC details required).

Threado Details
Languages Supported
English
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Product Description

Threado is an all-in-one engagement platform for your brand's community. Create a highly engaging community experience for your users without having to juggle between multiple tools.


Seller Details
Seller
Threado
Year Founded
2020
HQ Location
San Francisco, California, US
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®

Shalini N.
SN
Overview Provided by:

Recent Threado Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"An incredible generative AI tool"
* Ease of Integration * Ease of use. Multiple channels on slack were integrated and trained within minutes * Their Chrome plugin is nifty tool wh...
Harsh D.
HD
Harsh D.Mid-Market (51-1000 emp.)
4.5 out of 5
"Simple and effective assitant for your service and support teams"
The simplicity with which you can enable their services and the assistant is pretty accurate. Another aspect is how quick they are with their itera...
SS
Samit S.Small-Business (50 or fewer emp.)
4.0 out of 5
"Excellent offering for Technical Support and Customer Success organizations"
I loved Threado's ability to learn from internal product documentations and provide conversational experience when accessing relevant information. ...
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Threado Media

Threado Demo - Scale faster customer support, not costs
Meet the most powerful AI co-pilot that helps your support and community teams provide the best support experience to your customers.
Threado Demo - Set it up in minutes with no code
Train your AI sidekick effortlessly on conversations, tickets, and knowledge bases through various integrations, URLs, PDFs, and Slack or Discord channels.
Threado Demo - Faster resolutions, happier customers
Provide AI-generated instant responses and real-time assistance to your support agents inside Slack and ticketing platforms, slashing the time taken to search, follow-up and write a response.
Threado Demo - Harness information scattered across your organization
Create your real-time AI support co-pilot that’s always relevant, accurate and up-to-date on your product documentation, past customer resolutions, Slack discussions and more.
Threado Demo - Enterprise-grade security
SoC2 Type II certified and designed to keep your sensitive data secure. All customer data is encrypted. All data in transit is encrypted using TLS 1.2+.
Threado Demo - Analyze and improve AI’s performance
Take a look at the AI’s responses and performance analytics - review answers, identify gaps, and retrain to improve performance.
Answer a few questions to help the Threado community
Have you used Threado before?
Yes

32 Threado Reviews

4.8 out of 5
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32 Threado Reviews
4.8 out of 5
32 Threado Reviews
4.8 out of 5

Threado Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ThreadoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Dhaval T.
DT
Co-founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Threado?

Automated workflows are extremely powerful, they reduce manual work and boost engagement. Analytics is useful to understand community health and Threado's support is top-notch. Review collected by and hosted on G2.com.

What do you dislike about Threado?

Nothing as of now. Pretty impressed with their iterations and shipping speed. Review collected by and hosted on G2.com.

What problems is Threado solving and how is that benefiting you?

We can manage large communities with a small team using automated workflows and it helps us track community health. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Threado?

Analytics and automation for engaging users Review collected by and hosted on G2.com.

What do you dislike about Threado?

Just need more integration with other tools. Review collected by and hosted on G2.com.

What problems is Threado solving and how is that benefiting you?

Driving Slack Engagment Review collected by and hosted on G2.com.