Threado Reviews & Product Details

* Ease of Integration

* Ease of use. Multiple channels on slack were integrated and trained within minutes

* Their Chrome plugin is nifty tool which allows our engineers to maintain context of the ticket while leveraging the ThreadoAI bot

* Flexibility to integrate and query on multiple resources like excel sheets, PDFs and other non public URLs.

* The product team is agile and focussed on customer success. Loved the way they turned feedback into features in a short span of time

* New and effective features are being rolled out at regular intervals

* Customer Support responsiveness. This was particularly impressive. Their whole team is keen to resolve customer issues promptly. Not sure if this will change once they scale, for now their support is amazing. Review collected by and hosted on G2.com.

* Nothing to complain so far. The Threado team has been extremely responsive to the business asks and have delivered them in quick time. Review collected by and hosted on G2.com.

The simplicity with which you can enable their services and the assistant is pretty accurate. Another aspect is how quick they are with their iterations and really awesomw support. Review collected by and hosted on G2.com.

The coverage of the use cases. I would have preferred to enable actionable info for support which is currently not supported for Service now. Review collected by and hosted on G2.com.

I loved Threado's ability to learn from internal product documentations and provide conversational experience when accessing relevant information. Its ability to continuously learn from support tickets when integrated with ITSM platforms makes it even more versatile. Review collected by and hosted on G2.com.

Frankly, I havent encountered yet. The product seems well designed. Review collected by and hosted on G2.com.

The bot is super smart and can answer questions based on the trained documentation and files.

The automations are very useful when growing the community, helps with engagement.

The analytics and insights gives you clear insights about the community.

The support team is very pro-active and help out with specific requirements, feature explanations and multiple consulations to help grow the community. Review collected by and hosted on G2.com.

- Some limited functionalities when it comes to training the bot. Review collected by and hosted on G2.com.

What I absolutely love about Threado is its robust analytics feature. It provides me with deep insights into community activity, member behavior, and engagement metrics. These analytics are not just informative; they are actionable. I can identify trends, discover areas for improvement, and make data-driven decisions to enhance the community experience. The support is great; it’s become impossible for me to miss important messages. And another great thing is - I can engage with members through automated workflows and personalized nudges without having to do a thing. Review collected by and hosted on G2.com.

There isn’t much that comes to mind when I think about it. But there’s no such thing as a perfect product and I’m glad that Threado is working on improving everyday and are genuinely listening to the needs of community builders. Review collected by and hosted on G2.com.

I haven’t used another community tool that does automation better than Threado. We have been able to solve problems that we couldn’t have solved otherwise. It saves me an immense amount of time by automating repetitive tasks like member onboarding, content scheduling, and notifications. Furthermore, the outreach feature removes the need for any other email tool and We are able to engage with members wherever they are. Review collected by and hosted on G2.com.

Honestly, there’s nothing much to dislike about Threado. There have been a rare few instances where some things break but the team is always super responsive and ensures that everything is fixed asap. Review collected by and hosted on G2.com.

Definitely the workflows. Before this, no other tool had the intricacies that Threado provides. The workflows I’m able to design are extremely flexible and they help automate most processes or problems that I have today. It’s extremely intuitive and empowers me to nurture, engage, and scale a community which is now a lot more vibrant and alive thanks to Threado. How I can send personalized messages to custom member groups is a gamechanger. I’ve been able to foster meaningful interactions, facilitate collaboration, and ensure that my community stays engaged even while I’m away. Review collected by and hosted on G2.com.

To be honest, it's challenging to find anything significant to dislike about Threado. However, if I had to nitpick, I'd say they could improve a bit on analytics and reporting a bit. But they’re launching community insights soon which I think will solve this problem and bring new meaning to how community managers comprehend and work with data. Review collected by and hosted on G2.com.

As a community manager growing a Slack community with new members daily, Threado has made onboarding and community engagement so much easier and helpful with my schedule and time efficiency. I really love the onboarding automation best as it ensures every new member knows the guidelines and gets a personalized., welcoming message. Review collected by and hosted on G2.com.

I have already shared my idea with the Threado team, but the poll tools don't work as intuitively as I would have hoped. I suggested some ideas to improve this and have the poll tool deploy on Slack like an actual poll where members can vote. I hope to see this updated on the platform soon! Review collected by and hosted on G2.com.

Threado's automations help me to onboard and engage every new member of our community. This just wouldn't be possible if I were doing it manually by myself. The automations are powerful and have built in logic gates, functions for adding tags, asking new members questions with a supplied set of answers - I'm pretty impressed with how powerful it is. Review collected by and hosted on G2.com.

I find myself reaching for more controls over the retention reports they offer in their backend. They've been kind enough to send me custom reports from data their engineers are able to pull though. Review collected by and hosted on G2.com.

My favorites are the bulk DMs, cohorts and tags, and automation. We use these extensively to help engage our community and add a personal touch to our communications. Threado has helped us track community metrics and correct course when required. Review collected by and hosted on G2.com.

We manage our community on Slack, and I'd love it if a community platform like Threado could give us scripts we can embed on our website or some other form of a sneak peek I can use on a webpage. The goal is also to function independently while aiding who powers our communities, so things that will help us reach our potential audience or connect with them better will be a great help! I'm sure Threado will eventually get there. Review collected by and hosted on G2.com.