115 ThoughtFarmer Reviews
Overall Review Sentiment for ThoughtFarmer
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ThoughtFarmer is very easy to use - no need for a technical resource to provide content to your site. The implementation team was great to work with and any support issues are responded to immediately. The site is very stable and has never gone down in the 7 years we've been on board. ThoughtFarmer is constantly looking for ways to better serve their clients and improve the product. While not completely customizable, the site is very configurable and certainly meets our needs. Review collected by and hosted on G2.com.
Very little. A true mobile app would be great. The web version on the phone is ok, but a true app would be fantastic. Review collected by and hosted on G2.com.
ThoughtFarmer's platform is not only easy to use, but the quality of customer service is top-notch. They are efficient and quick to resolve any questions/issues that come up. Review collected by and hosted on G2.com.
There is nothing I dislike about ThoughtFarmer! :) Review collected by and hosted on G2.com.
The system is easy to learn and the resources to do so are top-notch. The biggest plus is that IF you do get stuck, their team is ready to help in a flash. Review collected by and hosted on G2.com.
More customization would be great, but what is there now works great. Review collected by and hosted on G2.com.
ThoughtFarmer customer care and the platform itself are excellent. We appreciate the way they are always updating features by really listening to their customers' needs and wants. Our employees are interacting with the intranet daily to access news & updates and get into work apps. Once you understand how the backend works, it is simple to add / change content ongoing. Overall, it is a positive experience. Review collected by and hosted on G2.com.
We did have a few hiccups with the sync and with initial analytics but the team was great to help troubleshoot. Overall we are happy with the end result and would recommend to others. Review collected by and hosted on G2.com.
The configuarability of the website and the multiple ways to convey our company news to users are features that we like best in the ThoughtFarmer product. Also, their customer service and technical support are great. ThoughtFarmer employees are very friendly and helpful. Furthermore, the ThoughtFarmer Community site is a great addition to their customer service. On this site, you get your own domain where you are able to contact ThoughtFarmer support staff directly for issues that are specific to your organisation. Even though Canada is in a completely different time zone as the Netherlands, responses are swift and effective. Review collected by and hosted on G2.com.
The self-hosting option comes with some disadvantages, although ThoughtFarmer also offers a cloud solution. Furthermore, managing security groups, as well as read and write access for users, can be a bit tedious (although it is worth the effort). Unfortunately, there is no chat function available within the Intranet. Review collected by and hosted on G2.com.
Working with the thoughtfarmer team is fantastic. They're extremely helpful from pre-planning all the way through production and then even continue to provide support after launch. Review collected by and hosted on G2.com.
Other than a few customization items that are unique to our situation, everything has been great Review collected by and hosted on G2.com.
Set up and successful implementation was a breeze. Even my users that were not incredibly tech-savvy were able to jump in and get started quickly. On top of the ease of use, customer and technical support are available, ready, and able to help with any questions or issues that come along. Review collected by and hosted on G2.com.
My users seemed to expect more customization out of the box for more basic settings, but most of this could be considered nit-picking. The features that mattered most had all the customization we needed for a successful intranet, without the need for add ons. Review collected by and hosted on G2.com.
My favorite part about it is the custom functionality that exists in the themes, colors, branding, images, and the process is very easy to customize our pages and add information. The other thing I really enjoy is that the interface is very user friendly for staff and admin alike. Review collected by and hosted on G2.com.
Some things require upgrades but those are just minor compromises and there are workarounds if you really want. Review collected by and hosted on G2.com.
Ease of use.
ThoughtFarmer is ready to advance itself based off client needs.
Immediate support is available. Review collected by and hosted on G2.com.
Most dislikes are brought to the attention of ThoughtFarmer and they work to correct those dislikes. Review collected by and hosted on G2.com.
The customer support is quick and efficient. Always get a helpful response to any questions I ask. Review collected by and hosted on G2.com.
It is too pricey for all hourly employees to also use our intranet. If there was a cheaper option to give access to these employees, even if it was just our company news page, that would be great. Review collected by and hosted on G2.com.