Thought Industries Pros and Cons

Once the setup is done according to your needs, Thought Industries is pretty simple to use for everyone.

You get pre-built courses setup, analytics and easy-to-use widgets to complete your offer.

Via zapier, it connects with any other software we use. Review collected by and hosted on G2.com.

It can be a closed environment sometimes, and you must find creative solutions to adapt to existing external systems. The TI team is always there to support. Review collected by and hosted on G2.com.

The experience as a normal user is really good, the platform has a lot of stuff, the experience is great, but as a developer there's stuff missing. Review collected by and hosted on G2.com.

Not so many options as a developer, the tracking scripts don't have much functionalities and I was expecting callbacks for stuff I wanted to do. Review collected by and hosted on G2.com.

Robust set of LMS features that satisfy the majority of customer user. Learning Paths and Content Authoring are world-class tools. Review collected by and hosted on G2.com.

Still lacks a few bells/whistles required for customer admins to have same UX and permission sets as they would have using an enterprise LMS solution. Panorama Admins should have all permissions necessary in their panorama and no dual-login for different permissions. Review collected by and hosted on G2.com.

The customer support and ongoing education about how to use the platform is great. Most of our questions are answered within the TI Academy. The partnership with CSM and their willingness to support is great! Review collected by and hosted on G2.com.

There are many enhancements going on frequently, the platform is getting better everytime. Yet, the flexibility to use the platform in terms of page design or content development is still missing. Very limited options (like widgets) for creative designers. Review collected by and hosted on G2.com.

Thought Industries is very intuitive to use with many native course authoring features, but best of all is their first-class support team always ready to assist. Review collected by and hosted on G2.com.

I do wish there were a few more options with the course authoriting tools natively available. What is offered is good, but wish there were more options like multiple matching or step ordering options for quizzes. Review collected by and hosted on G2.com.

Thought Industries allows us to effectively deploy educational materials in a modern and creative way for learners. They offer so many pages to choose from to help implement our educational materials in a way that leaners have loved so far! I cannot say enough about how great their client support analysts have been. If ever we have a question about the platform, whether that be a custom function or design question, Ti is extremely quick to respond and usually with multiple solutions and visual instructions that help solve the initial request. Review collected by and hosted on G2.com.

Sometimes our clients are requesting functions on the site that are not doable on Ti, but Ti encourages us to submit the request to their "voice of the customer program' where they are reviewing development requests. They usually keep us updated on the status of those requests which is nice to know. Review collected by and hosted on G2.com.

The extent to which you can customize Thought Industries is great! It can be daunting in the beginning, but once you get your feet wet the possibilities of what you can do and how you design it are endless. Review collected by and hosted on G2.com.

If I have to choose something I dislike, it would be that since there are so many ways you can customize your site, there's also the opportunity to 'over customize' and cause quirks in your site that wouldn't otherwise be seen, and are difficult to troubleshoot. Review collected by and hosted on G2.com.

I will begin with the platform itself. Intuitive, continually evolving , and powerful enough to deliver important information to everyone from Prospects, customers, and employees. Beyond the platform, or should I say behind it, is a team of people that truly want nothing more than for my program to be successful. It is also very impressive how Thought Industries listens to their customers and commits to investing in improving resources. Review collected by and hosted on G2.com.

There is a bit of a learning curve with all the tools available, but between Office Hours and the new customer trainings, it is easy to become an expert. Review collected by and hosted on G2.com.

Thought Industries has an incredible team of salespeople, support, and ongoing project management assistance. I feel like Thought Industries is committed to and truly cares about the success of my business, which is priceless! Review collected by and hosted on G2.com.

The biggest issues I have come across lie in the difficulties in managing several of my own clients' online learning programs simultaneously. Panorama is a neat idea that I believe would be far better utilized if you could monetize each Panorama with separate Stripe accounts, and if you could direct learners to content items that are linked to a specific Panorama (i.e. a learner gets an email for a webinar, clicks the link, then can either sign up for the Panorama that the content item is assigned to or sign in to their existing account). Review collected by and hosted on G2.com.

A really easy to use platform. Course authoring is easy and there is an ample amount of page types to choose from. From an end-user perspective, the look and feel is great. Also works seamlessly with many external add-ons such as Rogo, Eduflow, etc. Review collected by and hosted on G2.com.

I think there are many small things that Thought Industries need to fix or find solutions for. For example, you are not able to mix and match two different types of learning on one page unless you use HTML. I could be designing a course where a page includes flip cards and hot spots. In Thought Industries, I would need to create two different pages. Having said that I have found that they listen to feedback and are constantly making upgrades to the platform to fix issues that we users raise. Review collected by and hosted on G2.com.