TheySaid Features
What are the features of TheySaid?
Survey Management
- Survey Builder
- Question Types
- Templates
- Survey Distribution
Survey Customization
- Branching/Skip Logic
- Branding
- Multimedia Support
- Multilingual Surveys
Survey Insights
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
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Survey Management
Brand Design Consistency | Creates feedback forms that are consistent with the design of the site. | Not enough data | |
Survey Deployment | Supports the creation and deployment of different survey types on different channels or devices. | Not enough data | |
Feedback Collection | Solicits, captures, and centralizes feedback from both structured and unstructured sources. | Not enough data | |
Device Responsiveness | Allows designs to adapt automatically to the device that users access the survey or software. | Not enough data | |
Survey Builder | Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor 12 reviewers of TheySaid have provided feedback on this feature. | 93% (Based on 12 reviews) | |
Question Types | As reported in 12 TheySaid reviews. Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings | 94% (Based on 12 reviews) | |
Templates | As reported in 12 TheySaid reviews. Offers pre-built templates for creating surveys with different audiences or use cases | 85% (Based on 12 reviews) | |
Survey Distribution | As reported in 13 TheySaid reviews. Provides tools for distributing surveys through email, SMS, social media, etc. | 90% (Based on 13 reviews) |
Process Management
Feedback Aggregation | Aggregates feedback and transforms feedback into actionable insights. | Not enough data | |
Trigger Alerts | Triggers creation of a new case after customer leaves feedback. | Not enough data | |
Real-Time Analysis | Analyze collected feedback near or in real-time. | Not enough data | |
Real-Time Action | Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. | Not enough data |
System Management
Security | Provides a secure and compliant system. | Not enough data | |
System Monitoring | Continually inspects, audits, and monitors system to keep it up to date. | Not enough data |
Analytics
Net Promoter Score (NPS) | Calculates net promoter score (NPS) using customer feedback data. | Not enough data | |
Customer Satisfaction (CSAT) Score | Calculates customer satisfaction (CSAT) score using customer feedback data. | Not enough data | |
Customer Effort Score (CES) | Calculates customer effort score (CES) using customer feedback data. | Not enough data | |
Gamification | Provides gamification tools to incentivize employees to leverage customer feedback insights. | Not enough data |
Customization
Stakeholder Management | Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. | Not enough data | |
Multilanguage Support | Allow users to create surveys and repond to customer feedback in a variety of languages. | Not enough data | |
Multiple Branding Support | Allows users to deploy surveys and intake feedback data for multiple brands. | Not enough data | |
Vertical-specific Solutions | Vendor provides industry- or role-specific experience management solutions. | Not enough data |
Feedback Management
Tagging | Tag content to organize and assign to specific departments or categories | Not enough data | |
Segmentation | Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | Not enough data | |
Custom Reports and Dashboards | Allows users to easily build customized reports and dashboards. | Not enough data |
Feedback Analysis
Thematic Analysis | Identifies key phrases, themes, and patterns within a given text | Not enough data | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text | Not enough data | |
NPS/CSAT Scoring | Measures and reports on NPS, CSAT, or other metrics over time | Not enough data |
Feedback Sources
Online Reviews | Analyzes feedback from online reviews | Not enough data | |
Surveys | Analyzes feedback from surveys through built-in survey features or integrations with survey tools | Not enough data | |
Social Media | Analyzes customer feedback from social media | Not enough data | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat | Not enough data |
Survey Customization
Branching/Skip Logic | As reported in 12 TheySaid reviews. Helps create more intelligent surveys based on respondent's actions and answers | 79% (Based on 12 reviews) | |
Branding | As reported in 12 TheySaid reviews. Allows users to customize survey colors, logos, and URLs to match company branding | 75% (Based on 12 reviews) | |
Multimedia Support | As reported in 11 TheySaid reviews. Ability to embed videos, photos, or other rich media | 82% (Based on 11 reviews) | |
Multilingual Surveys | Allows for creation of surveys in different languages and advanced survey translation This feature was mentioned in 11 TheySaid reviews. | 77% (Based on 11 reviews) |
Survey Insights
Reporting & Analytics | Provides tools to visualize and analyze data 10 reviewers of TheySaid have provided feedback on this feature. | 83% (Based on 10 reviews) | |
BI Tools Integration | As reported in 11 TheySaid reviews. Allows integration with third -party reporting and business intelligence applications | 74% (Based on 11 reviews) | |
Data Exporting | Allows users to export reports from the product into an .xsl, .csv, or .pdf file This feature was mentioned in 11 TheySaid reviews. | 86% (Based on 11 reviews) | |
Permissions | Allows administrators to set permissions on viewing, filtering, or sharing survey results 11 reviewers of TheySaid have provided feedback on this feature. | 80% (Based on 11 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
