TheyDo Reviews & Product Details

Our customer success teams has been so intentional to keep us informed on roadmaps, include us in feature decisons/feedback and go above and beyond to support our needs and issues. They are willing to help solve our problems with us and use TheyDo more efficiently and to its full potential. I have worked with the TheyDo team for three years and have always felt heard and more like a partner than a customer. Our journey management practice has grown with and throughTheyDo. Review collected by and hosted on G2.com.

So robust and complex that onboarding is a bit intensive and intimidating. Difficult to share with stakeholders that will only be temporarily using or referencing TheyDo. Review collected by and hosted on G2.com.

- I like the tool being simple and easy, adjustable upon request or goal, linked with Metrics

- A customer support team is very fast ) and helpful

- AI is impressive

- I see a great potential for the tool to be used further a project management supporting functionality

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- AI - is a super power, however need more time to invest for testing and more accurate work, since some insights were missed

- Using other languages except English would make the tool more usable

- Appreciate if INSIGHTS part could be easily manages - like combine simular insights and depending on number repeating gains/pains from different customers I could see significance of concrete insight Review collected by and hosted on G2.com.

What I admire most about TheyDo software is its seamless integration of intuitive design with powerful functionality. The user-friendly interface makes it incredibly easy to navigate through various stages of journey mapping, while its robust features empower teams to collaborate effectively, customize maps to their specific needs, and derive actionable insights from the data. This combination of usability and depth of features sets TheyDo apart, making it a standout solution for anyone looking to understand and optimize customer experiences. Review collected by and hosted on G2.com.

One aspect of TheyDo that could be improved is its learning curve for users who are new to journey mapping concepts. While the software offers extensive customization options and powerful analytics capabilities, beginners may find it challenging to grasp these features without prior knowledge or experience in customer journey mapping. Additionally, while TheyDo integrates with popular tools like Slack and Trello, it could benefit from expanding its native integrations with a wider range of software platforms to enhance workflow efficiency for users. Lastly, the pricing tiers of TheyDo may be prohibitive for smaller businesses or startups, potentially limiting accessibility for those with tighter budgets. Review collected by and hosted on G2.com.

I was looking for a way to better manage our product development testing with our users and keep track of the feedback received to determine next steps. I found a software that I can use in many other ways as well because it breaks up processes into "user journeys" that allow me to link various experiences from our users to specific steps and from there create plans to address weak points in a way that can be explained across multiple stakeholders. I brings a structured approach to a complicated process. I love how it makes it easier to explain to others the user experience in a journey and keep the feedback in the context in which is was given. Actions plans become more relevant and easier to execute. When I had a question on how to use the software there was enough user guides and faq's with videos that not only helped me understand the software but also how to better understand product management. It was easy to get my team using it as well and was easy to collaborate with them in the application. Review collected by and hosted on G2.com.

There are some small user interface things that could make it easier to use but you can quickly figure it out as you go. Review collected by and hosted on G2.com.

You can tell when a took has been built with love. I started out wanting to build a simple customer journey and very naturally I have stayed using the accompanying features.

If I were to stand one out in particular is loading up customer interviews and having Journey AI extract the insights and automatically map it to my journey - huge time save. Review collected by and hosted on G2.com.

Sometimes I feel I need a bigger screen. It sometimes feel it's designed for a large monitor or screen and even when collapsing the rows, it's a lot of "dead" space on screen. It's not a deal breaker but just an observation. Review collected by and hosted on G2.com.

We have a ton of momentum in our organization around TheyDo and it's capabilities. Our product and engineering partners love seeing the insights we're getting from customers laid out in a clear and organized manner. Additionally, we've really appreciated the support their team has provided in helping not just use their product more effectively, but also to enact organizational change through journey management best practices. In the end, we want the insights from customers to help drive product prioritization, and step by step, TheyDo is helping us to that. Review collected by and hosted on G2.com.

I'd like to use TheyDo as a communication tool for exectutive stakeholders to expose future opportunities and recent impact, but it's still a little cumbersome for that. Review collected by and hosted on G2.com.

As a user experience designer, I think theydo is an ergonomic tool. Theydo is very useful to map process as I work in a big company. The fact that we can put users insight at the right step in the process, and that it can be shared to everybody in the organization so everybody could have the same level of informations is really valuable. Then we can re-work processes and improve them easily. I'm glad to use this tool! Review collected by and hosted on G2.com.

Only one thing that could be great to improve in my opinion, having the possibility to expand the categories in the journey map would be really great for my job. Review collected by and hosted on G2.com.

TheyDo is great at creating scalable journeys without the hassle of managing the design, while seamlessly integrating opportunties and insight Review collected by and hosted on G2.com.

The price! Obviously theydo is now targetted towards large corporations, but even for large agencies let alone freelancers, the price is not worth it. Theydo used to have a great pricing model but its so expensive now that unless you are prepared to make a large investment it doesn't seem viabale. Review collected by and hosted on G2.com.

I love the versatility of the tool-- I'm able to input customer needs, pain points, opportunities, images and data. It also has great UI, which makes it easier for me to convince stakeholders to look at it! Review collected by and hosted on G2.com.

The free plan is limited, and the cheapest paid plan is more expensive than my company is willing to spend right now. I wish there was a tier between Mapping and Management to allow lower-budget teams to access some additional features of the tool. Review collected by and hosted on G2.com.

This tool is incredibly flexible and user-friendly, making it easy to start journey mapping and collaboration, even for those new to service and product design. It invites everyone to embrace this innovative approach to creating services and products, which is essential in our industry. The integration with metrics and interconnections between journeys is what I have been looking for! Review collected by and hosted on G2.com.

While TheyDo is an excellent and user-friendly tool, one downside is that once the journey is documented and presented, it might be perceived as final. Since this isn't a whiteboarding tool and everything appears more polished, it can lead to this misconception. It would be interesting to see how future updates could better support ongoing changes in ways of working. Review collected by and hosted on G2.com.