Therap Services Reviews & Product Details - Page 14

This system is user-friendly, has amazing support and is robust enough to accommodate all the reporting/documentation requirements. Review collected by and hosted on G2.com.

No dislikes are noted at this time, Therap has met all of our expectations. Review collected by and hosted on G2.com.

This product offers unique customization options for agencies looking to transition into electronic documentation without being too "tech" heavy. Compared to other products I've experienced, Therap continues to work towards staying current with the latest innovations in the human services industry Review collected by and hosted on G2.com.

There are few downsides to Therap Services that I can attest to at the moment. Any issues I have come across in functionality have always been handled reasonably using Therap Services' Help tools. Review collected by and hosted on G2.com.

Therap is user friendly. They provided many avenues of tools, guides, and assistance. info flows across many modules. Review collected by and hosted on G2.com.

downside is that sometimes not all modules fit the needs of an agency but Therap is willing to make changes if possible though. Review collected by and hosted on G2.com.

I like that it will be linked with the provider agencies and with the State of Oklahoma as one system. Review collected by and hosted on G2.com.

Not sure yet, I am currently using it to review one agency's documentation but have not been linked with it as the sole documentation program yet. Review collected by and hosted on G2.com.

The reports that you can pull for different information. Review collected by and hosted on G2.com.

Can be difficult to learn the modules. Need more training modules. Review collected by and hosted on G2.com.

- Robust Help & Support Page as well as Live Help available for users.

- Feedback/Suggestions are encouraged and often incorporated in future updates

- Phenomenal job keeping up with state regulations and helping providers prepare for implementation (the most recent and largest being Electronic Visit Verification)

- Downtime/Lack of access is incredibly rare. We've noticed a handful (less than 5 I think) of outages over the years, and all have been resolved within 5-20 minutes

- Often offer presentations (or pre-recordings) on the best ways to gather your data from the system and adjust it to find trends you might be interested in Review collected by and hosted on G2.com.

Having transitioned from paper to Therap, the main barrier in my eyes has been the lack of ability for the user to readily see other employees' documentation on the same screen where they are documenting to consider how that fits into what the user needs to document.

For example: on paper, you can see the daily notes that all other users have written recently right there when you're writing your note - in therap, you can view those other notes, but they're not directly in front of you when you're writing yours. This often leads to: "did my co-worker write the note for this person today yet or do I need to?" and "I'm not sure if someone who worked this morning added a note about the call we received from their work... so I'm going to write it too" Both of these situations inevitably lead to the same thing being written over and over again (wasting time both writing the notes, and for users reading the same information multiple times in different notes later), or some critical pieces of information not being written at all. Review collected by and hosted on G2.com.

I like that Therap is accessible to all types of staffing levels, from direct care to behaviorists to directors etc.. I also like the option for lock/unlock and deactivating staff. There is also an extensive report library that can be very useful for various documentation requirements/QAs. Review collected by and hosted on G2.com.

I dislike that it cannot be more modified agency/state-specific even after submitting requests to my issues. I also do not like that when enabling the "general t-log" option that the general t-log will show up on all pages that the individual has ever been enrolled in. I also do not like the format of the ISP reports, there is a lot of wasted space and can be condensed to it is not as many pages. Review collected by and hosted on G2.com.

I like the ability to link various documents for information. It allows for effective use of time and great flow of information between all fields. It is very easy to navigate through. Review collected by and hosted on G2.com.

ISP Programs that are not implemented are still listed. It would be easier on the eyes if it could be archived and not on the Individual Home Page. The inability to clear TLogs from "To Do List" unless you acknowledge each first. Review collected by and hosted on G2.com.

Therap is very user friendly. It is so nice to have a system that is easy for all of our staff to use. We are using the ISP Data daily. We also use the SComm through our facility Review collected by and hosted on G2.com.

I wish there was a way to upload our trainings into therap so our staff can take the trainings there Review collected by and hosted on G2.com.

Powerful and multi-faceted. Mostly user firendly Review collected by and hosted on G2.com.

The mobile app is missing some key features. When employees log in to the app it wold be very helpful to have notification sof unread s-comms or t-logs to bring their attention to importnat messaging. Review collected by and hosted on G2.com.