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The Success League Reviews & Provider Details

Verified User in E-Learning
CE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about The Success League?

The Success League was a great way to learn new skills as a CSM in digestible webinars. During these webinars, participants were able to ask questions and reflect on real-life scenarios which made them easy to translate into their day-to-day interactions. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

The Success League uses an easy-to-navigate platform. There was nothing I disliked about the experience. The only downside was I wish the certification was longer because I enjoyed it so much! Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

The Success League is definitely worth the time! Both the trainers I interacted with were amazing and very knowledgeable. Whitney and Russell were very supportive and able to answer any questions. It was a great experience! Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

The Success League helps support customer-facing teams and individuals such as myself in acquiring skills that will benefit not only professional growth within the field but personal growth. The webinars and supplemental materials provided help form a solid foundation for knowledge that will be useful for a new CSM or even an experienced CSM in expanding partnerships and relationships. Each webinar focuses on specific skills or information that can lead to higher customer success rates. Review collected by and hosted on G2.com.

The Success League Overview

What is The Success League?

The Success League teaches customer success teams the skills they need to be top performers. The Customer Success Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away.

The Success League Details
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Provider Description

The Success League teaches customer success teams the skills they need to be top performers. The Customer Success Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away.


Seller Details
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@TSLCustomers
867 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®

Kristen H.
KH
Overview Provided by:
Top 25 Customer Success Influencer, Writer & Podcaster + Award-Winning CS Executive

Recent The Success League Reviews

Avis L.
AL
Avis L.Small-Business (50 or fewer emp.)
4.5 out of 5
"Very informative and personal training"
How personal the trainings were - instructor lead w/ great conversations between group.
Tess Gibson J.
TJ
Tess Gibson J.Small-Business (50 or fewer emp.)
4.5 out of 5
"Empowering Non-Sales Teams to Drive Account Growth Through Relationships and Strategy"
I truly appreciated the thoughtful care and attention Kristen dedicated to tailoring the program to my team’s unique needs. The sessions struck an ...
Verified User
O
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"The Success League"
Flexibility in course scheduling; course takeaways available immediately; opportunities to network and learn from other participants

The Success League Media

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25 out of 26 Total Reviews for The Success League

4.8 out of 5
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The Success League Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

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10 (Best)
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Tess Gibson J.
TJ
Vice President of Account Management
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about The Success League?

I truly appreciated the thoughtful care and attention Kristen dedicated to tailoring the program to my team’s unique needs. The sessions struck an excellent balance between reinforcing familiar tactics we already knew and introducing fresh, practical strategies for us to implement. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

At times, the lessons felt a bit fast-paced, but that was only because there were so many valuable conversations and insights to cover—an hour seemed to fly by! Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

Be sure to set aside time with your team to reflect on each lesson and apply it to specific challenges or growth areas that are most relevant to your needs. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

The Success League provided invaluable support in helping my team, many of whom come from non-sales backgrounds, become more confident in positioning add-on sales to existing customers. Kristen's thoughtful and personalized approach encouraged us to lean into the strong relationships we’ve built with our clients. She guided us to view expansions and renewals through a more holistic lens, emphasizing the importance of understanding client needs and aligning solutions with their goals.

Through this program, our team gained practical strategies and a mindset shift, enabling us to approach account growth with confidence and authenticity. We now feel better equipped to leverage customer success and relationship management to drive meaningful expansions and account value. Review collected by and hosted on G2.com.

Avis L.
AL
Partner Success Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about The Success League?

How personal the trainings were - instructor lead w/ great conversations between group. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

The expectation of a test at the end and understanding what the test would be like was little lacking. Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

Be ready to interact and get a lot out of this course Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

Bridging the gap between my role as a CSM and supporting our sales as a company Review collected by and hosted on G2.com.

Ty C.
TC
D
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about The Success League?

The team at Success League share best practices the interactive class allows you to hear from others on the same journey. For someone new to the industry it was a good way to start building your network. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

Any issues you have during the class are quickly resolved by Russell and his team. They work hard to make sure you have a good experience. Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

Russell always encourages engagement in and outside of the class. He can answer questions, share resources, and connect you with other CS professionals. Listen Success League podcasts that lean into CS topics and feature industry leaders. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

Passion for people and products is a start, but the Success League team gives you the tools and insights to set your team up for sustainable success. The CS Leader program helps me map out a foundational team structure from which I can build a high-performing team. Review collected by and hosted on G2.com.

Alex E.
AE
Brand Partnerships Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about The Success League?

The class is engaging, and the instructors are friendly. It can also be great for networking with others in the class. And the courses are not at all painful to sit through! Review collected by and hosted on G2.com.

What do you dislike about The Success League?

A full hour can be a lot if you already have a jam-packed work schedule. Also, each class is only offered about once a month or every few weeks, so if you have to reschedule a session for any reason it can push out your completion of the course by months. Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

This is a great course to learn not only the basics but dive deeper into every aspect of Customer Success. Save the templates and resources after each course as these are very helpful to the CSM process. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

Teaching the ins and outs of Customer Success and how to strengthen your relationships with existing and new clients. It's helping to sharpen my skills and think about things in a different way. Review collected by and hosted on G2.com.

Erin W.
EW
Co-Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about The Success League?

I just finished 12 weeks of 1:1 coaching with Russell and found it to be a life-changing process for myself and my business. Russell is incredibly personable, gives invaluable insight, and is an inspiring leader in his own right. He helped me navigate the development of our client success metrics (including helping me figure out what the metrics should be!), listened to my ramblings about being a team leader/owner, and always made meaningful connections between the different conversations we'd have to help me better understand myself in my role. While I love being a leader, in theory, the day-to-day can be difficult to navigate. Russell consistently came with a smile on his face, without judgment, and listened intently to offer poignant insight on whatever topic I brought to the table. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

I truly have 0 dislikes of the services I received. Each interaction was meaningful, made sense to me as a new "user", and felt worth my time and money. Nothing to complain about in the least. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

We are a young company that didn't necessarily set out to grow a team of people looking to us to lead them. Now I'm in a position where I need to be a strong leader, need to be respected but personable, and need to retain a team of people around me that can help our business succeed. I found The Success League through a Google search and thought they might help me specifically with understanding how to build out a customer success team, but my experience has been much more all-encompassing to the business. Review collected by and hosted on G2.com.

Verified User in Computer Software
OC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about The Success League?

Flexibility in course scheduling; course takeaways available immediately; opportunities to network and learn from other participants Review collected by and hosted on G2.com.

What do you dislike about The Success League?

Sometimes the content is a bit too elementary Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

Everyone will find value, but some more than others. If you have any CSM experience, it is a considerable time commitment not necessarily commensurate with the few nuggets you will take away Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

Customer Success Manager Certification - provides the tools I need to be successful in my role Review collected by and hosted on G2.com.

Jessica A.
JA
C
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task The Success League helped with:

I took The Success League's CSM Leadership training course in early 2022. The course had 16 one-hour sessions, held online over Zoom, with about a dozen participants per session. There was an optional test for certification at the end of the course. Review collected by and hosted on G2.com.

What do you like best about The Success League?

What I liked best was the depth of experience of the trainer, Whitney. She clearly knew the subject matter well, and had many years of experience at various companies as a customer success leader. I also found the slide presentation to be well-organized with just the right amount of information. The course materials were interesting and easy to follow. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

Nothing -- the whole course was excellent from top to bottom! Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

If you're looking for a top-notch professional training program for Customer Success, look no further! Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

I wanted to take this course because I was transitioning from a related profession (Client Services) into Customer Success. I knew how to handle customer relations in general, but I didn't know the CS field as well as I felt I needed to in order to move into this area. I wanted to learn the industry standards, the vocabulary, and the metrics for success, so I could interview better and find the right organizational fit for my next role. This course really helped me do that, and I successfully landed a CS director-level role right after finishing this course. I am certain that this course put me on the path to landing my dream job! Review collected by and hosted on G2.com.

James S.
JS
Client Success Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task The Success League helped with:

The Success League provided our Client Success Team with a multi-month engagement of regular training opportunities focused on quite literally all areas of Client Success. Full disclosure, I joined the team pretty far into the engagement and as such only sat in on a handful of sessions whereas my colleagues attended many more. Review collected by and hosted on G2.com.

What do you like best about The Success League?

Kristen is just so engaging and pleasant to learn from! I immediately felt comfortable and accepted as a new Client Success professional -- she has a way of meeting you where you are and the content is so easy to follow even without a ton of CS experience. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

My only dislike is that I didn't get a chance to sit in on more of her sessions because I joined so far in progress for our engagement. :) Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

From the sessions that I sat in on, we focused a lot on how to meaningfully engage with all kinds of clients -- the ones you automatically click with, and (more importantly) those that feel tough to crack. Great content as we further refined our CS strategies after a recent acquisition. Review collected by and hosted on G2.com.

Wendell P.
WP
Head of Customer Experience
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task The Success League helped with:

We engaged The Success League to assist in upskilling our CX team in many different facets. Review collected by and hosted on G2.com.

What do you like best about The Success League?

The content of the training was spot on. Russell spent the time before the sessions began working with content that was specific to our organisation and tailored a great program. Russell is a great presenter and an SME in CX. The collaborative approach to learning was great for the team, and everyone gained a lot. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

Nothing! It is my 2nd training program with TSL and I thoroughly enjoyed it. Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

I highly recommend Russell and TSL. I've had 2 great experiences with them and you won't regret it. I will definitely use them again. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

Upskilling the team and giving the team different options to get a great result for our Clients. TSL works with your need and way of working to add value. Review collected by and hosted on G2.com.

Jose S.
JS
Customer Success Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about The Success League?

The instructor was fantastic, knowledgeable, and always willing and capable of helping. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

I felt some classes/topics needed more time than others. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

Gave me a great overall view of key fundamentals and have a better perspective on the CSM role. Review collected by and hosted on G2.com.