The Harris Consulting Group Pros and Cons

There are two things about Richard's style that we found valuable. The first is that he is his direct and honest. No words wasted. We also appreciated the fact that Richard uses stories. He teaches selling with stories and uses them in his training. Nothing makes a lesson stick like a good story! Review collected by and hosted on G2.com.

I don't have any complaints about Richard's approach, which is why I've been back to the well multiple times. But it can be tough to get on the schedule. I've learned to plan ahead after trying to book him for last year's SKO too late. Review collected by and hosted on G2.com.

Mindset. The parent to child egos and understanding the psychology and sociology of sales outreach to push empathy to be human Review collected by and hosted on G2.com.

Scripts. But numbers proved it wrong 13 meetings set in an hour and a half with a group of about 20 Review collected by and hosted on G2.com.

Richard was adaptable to our needs and our ambitious timeline. He delivered CONCRETE tools that our team was able to apply the DAY AFTER. We credit him with enabling us to create a string of breakthroughs in the days and weeks following our training. Review collected by and hosted on G2.com.

Would prefer Richard lived in NY. Though he was a champion and flew out to train our team without hesitation, and made that an easy part of the consideration for us. Review collected by and hosted on G2.com.

Richard likes to have his customers challenge him. Whether it be on a technique or a belief that he supports, he wants there to be dialogue around why that belief/technique is or isn't the right thing to do. He's not forcing everyone to agree with him, but more so looking to get everyone thinking about how they can best improve their craft. Review collected by and hosted on G2.com.

This may not be common for everyone, but there were some areas that I felt were fairly simple to understand that more time was spent on than necessary. Review collected by and hosted on G2.com.

Personal attention. Richard's accessibility. Mr. Harris also showed vulnerability, and we spoke about things outside of work. The talk about things outside of work helped us connect, and I'd trust Richard with anything. Review collected by and hosted on G2.com.

Sometimes took Richard more than a day to respond, but it should be clear I'm searching for something negative to say because of how great my experiences with him have been with him. Review collected by and hosted on G2.com.

We spoke for 30 minutes, in a collaborative peer-to-peer conversation. He helped me identify the areas I can improve on with both resources from Harris Consulting and other outside sites/agencies. I liked that from the start this wasn't a "sales call" this was two people having a conversation about how to be better at what I love to do. Review collected by and hosted on G2.com.

Nothing at all, this was a refreshing way to do business. Review collected by and hosted on G2.com.

Richard was able to use many of the parts of his sale training related to engaging people, types of personalities, how to handle objections, etc. for training of the CSM team. They all found the day to be very constructive. Addiitonally, The Harris Group provided post-training support for both the team and individuals. Review collected by and hosted on G2.com.

We still found the material to be somewhat skewed to Sales, but were able to provide Harris Group with input on adjustments that were simple to make. I have since heard that these adjustments are now part of the sessions delivered by Harris Group Review collected by and hosted on G2.com.

Two areas actually: 1) We live on the "Respect Contracts " to set the agenda and outcome for every call. It matters and avoids any mystification on the customer side on what the call is about. 2) Understanding the "question behind the question". Richard shared what to listen for and how to layer our questions to find the what is truly behind any question or objection Review collected by and hosted on G2.com.

If I had to do it over again I'd press for more hands on workshop style exercises. We did not have enough time which was not a Richard issue. Review collected by and hosted on G2.com.

Industry Leading Expertise in sales process and training to deliver high-performing sales teams. Review collected by and hosted on G2.com.

There were no downsides to utilizing the Harris Consulting Group. Review collected by and hosted on G2.com.