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Excellent Technical Support for Sage300 line of products. So far best vendor for our organisation.
53 out of 54 Total Reviews for The Answer Company
Overall Review Sentiment for The Answer Company
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Our implementation person Salma has been fantastic. She doesn't assume the accounting for our operations but actually asks questions to fully understand what our needs are. Even though it has taken me longer to get the information to The Answer Company, we are still able to move things forward. I like how the Chart of Accounts is flushed out rather than rushing through that process. This has helped me determine the needs of the company rather than just roll forward with what we currently have. Review collected by and hosted on G2.com.
A minor thing is that the implementation person isn't at the same timezone but we have made it work so it's not a big deal. I wanted someone good rather than someone in the same timezone. Review collected by and hosted on G2.com.
I like how they respond quickly, and that they all seem to work together. Our implementation specilist was very friendly, and willing to think outside the box with us to solve issues as they came up. Review collected by and hosted on G2.com.
The could have done a better job describing 3rd party integrations. Review collected by and hosted on G2.com.
Our Implementation Consultant was an excellent source of knowledge and guided us through from the discovery, design, implementation, and go live stages. Review collected by and hosted on G2.com.
We have yet to encounter challenges on their customer support team. Review collected by and hosted on G2.com.
The responsivness to questions and issues that pop up has been fantastic. It means we don't lose too much time trying to resolve our problems. Review collected by and hosted on G2.com.
I don't have much to add here. The support has been great since I started to work with the company. Review collected by and hosted on G2.com.
recommendation and implementation of Sage Intacct Accounting system & recommendation of Nexonia Expense & TIme Off Review collected by and hosted on G2.com.
Helped us implement the new solution very quickly and Salma on implementation was a rock star and made what could be a painful conversion process fun! TAC is extremely client-focused Review collected by and hosted on G2.com.
Experienced team and nice response time to requests. Review collected by and hosted on G2.com.
There's not much to say. Sometimes they get too busy but they manage the support tickets well. Review collected by and hosted on G2.com.
The Answer Company's Implementation Consultant and Customer Success Manager were friendly and knowledgeable and went out of their way to assist us with our questions and problems. Review collected by and hosted on G2.com.
Based on our experience, I don't have any dislikes about The Answer Company. I believe they are a great company to partner with if you are looking for a new ERP system. Review collected by and hosted on G2.com.
Responsive and experienced. Customer sucess team is great to deal with. Chrisann Bodi was great. Review collected by and hosted on G2.com.
Not as flexible from a commercial perspective Review collected by and hosted on G2.com.
