Text in church allowed an entire team of connection volunteers to engage with our congregation through a single phone number. We could put that number in caller ID as the organization rather than individuals. Text in church is flexible enough to allow for sending and receiving both keyword automated messages and personal free form responses.
Our congregation often felt uncomfortable before we had text in church, with braising their hands during services to receive our gift and information registration follow up card, and even so we often would not receive their information card back from them or it would be mostly incomplete. Text in church gave us an automated reply to send to those who text a keyword to the number. This would ask them to fill out a simple form through the in app browser with which we could gather more information. We often receive and are able to answer questions on this number as well! Review collected by and hosted on G2.com.
Our church database keeps track of all other correspondence with our congregation,but text in church does not integrate very well. The integration is only a list and is one directional. We wish it would integrate the other direction so that we can see the correspondence when we search for an individual in our database. The dashboard tracker and address book therefore take an extra level of administration.
Each layer of administration will require more training for your team. However, with a consistent trainer, your team can still use text in church. It is not too difficult to train. You just need to create your process as the program has different ways to handle information and each user may interpret the avenues as more or less intuitive.
I dislike the fact that every admin in the account can see every other admin's messages. While this may be great for accountability, it can be confusing when another admin marks a message as read and it was meant for myself. Now I no longer see the "new message" icon because another admin read that message. Review collected by and hosted on G2.com.
We have leaned into almost everything Text in Church has to offer, and without a doubt, I can say it connected our church in ways that could not have happened without Text in Church. Review collected by and hosted on G2.com.
Honestly, the only limitation I've run into is myself! Review collected by and hosted on G2.com.
The UI was clean and easy to navigate. Very user friendly. Review collected by and hosted on G2.com.
My biggest problem with it was that there was no app. My understanding is that they have since added this feather. Review collected by and hosted on G2.com.
The software is easy to use, set up and provides amazing communication and connecting features with your people. Review collected by and hosted on G2.com.
The only option that is currently lacking is open reports for mass emailing. You have to check each individual to see if they opened your email. If a report was available per batch email to confirm your open rates, you would not need any other software. Review collected by and hosted on G2.com.
It allows you to connect via text without having to give out your personal cell number. Review collected by and hosted on G2.com.
People can text you back directly - but the texts run thru an app so you have to be diligent to check it. Review collected by and hosted on G2.com.
The system is so simple to use and customize and it easily integrated into out website and other systems. Review collected by and hosted on G2.com.
I don't always get push notifications, but it doesn't affect the system, just my response time. Review collected by and hosted on G2.com.
I loved how easy it was to set up and get started. With the free trial, it was a no-brainer. Text In Church has genuinely been a ministry partner to our church. Nothing but praise here. Review collected by and hosted on G2.com.
The only issues that have arisen have been minor ones. Text In Church's Customer Support has taken care of the problems very quickly. Customer support is easy to contact and solves problems. Review collected by and hosted on G2.com.
The community aspect is incredible. Staff is around to share the experience and make changes based on what users would like. The platform itself is functional, relevant, and kept up! Review collected by and hosted on G2.com.
I can't make myself think of anything at all. Review collected by and hosted on G2.com.
Using TIC is such a simple process. Very easy learning curve. Saves us time and energy when communicating with our church. Instead of making hundreds of phone calls to get information out we can easily connect with everyone with the click of the mouse. Review collected by and hosted on G2.com.
The app is a little sketchy at times. It will say I have a ton of unread notifications when they were all read. Other than that it is a great product! Review collected by and hosted on G2.com.