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Tettra Reviews & Product Details - Page 3

Tettra Overview

What is Tettra?

Tettra is knowledge base software that organizes scattered company information to answer your team's repetitive questions right in Slack or our web app. It has a simple, user-friendly UI and integrates with Slack, Google Drive, Notion and more. Tettra also has a powerful context-driven search feature that lets you find any information in seconds. Many customer support and operations teams depend on Tettra for their internal documentation and answers. With Tettra, you'll get: • Q&A workflow to capture questions • Knowledge base to document answers • Knowledge management features to keep content up to date. • Integrations with chat tools to make sure your team actually uses Tettra Start your knowledge base today. Free for up to 10 users.

Tettra Details
Discussions
Tettra Community
Languages Supported
English
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Product Description

Simple knowledge management for growing teams.

How do you position yourself against your competitors?

End repetitive questions and build a knowledge base.

Answer repetitive questions and create pages in Tettra directly from Slack or MS Teams.


Seller Details
Seller
Tettra
Year Founded
2015
HQ Location
Somerville, MA
Twitter
@tettra
1,173 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Description

Tettra is a knowledge management and documentation platform designed to help teams create, organize, and share information efficiently. It enables users to build a centralized knowledge base, streamline internal communication, and improve collaboration through easy access to essential company information. Tettra integrates with various tools, allowing teams to integrate their workflows seamlessly while ensuring that important knowledge is readily available to all members.


Andy C.
AC
Overview Provided by:

Recent Tettra Reviews

LT
Lucian T.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great for knowledge tracking"
Tettra great for keeping things organised. It has a very simple and intuitive interface, making it easy to quickly reference a relevant section. Co...
Alexandra N.
AN
Alexandra N.Small-Business (50 or fewer emp.)
5.0 out of 5
"Keeps My Work On Point"
What I love most about Tettra is how it simplifies everything. All my project details, design specs, and team feedback are stored in one place, so ...
Max K.
MK
Max K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best helper at work"
I like how Tettra keeps all our design guidelines, project briefs, and feedback in one spot. No more digging through emails or endless Slack thread...
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Tettra Media

Tettra Demo - Tettra Overview
Tettra has a simple, user-friendly design.
Tettra Demo - Use Tettra
Ask questions right inside of Slack, and get answers from your curated company knowledge.
Tettra Demo - Assign questions
No answer? Assign the question to an in-house, subject matter expert.
Tettra Demo - Ask Kai, the AI Assistant in Tettra
Kai is the AI assistant within Tettra who will answer your questions, from your company knowledge base.
Answer a few questions to help the Tettra community
Have you used Tettra before?
Yes

132 Tettra Reviews

4.7 out of 5
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132 Tettra Reviews
4.7 out of 5
132 Tettra Reviews
4.7 out of 5

Tettra Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TettraQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
WE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tettra?

It's super simple. There's no complicated features. It transfer from phone app to website without any major differences.

It's been a life saver for communication within our team. It's so easy to post photos of the restaurant and follow up with staff with any inquires. We use it every day and has improved the team efficiency and accuracy. Review collected by and hosted on G2.com.

What do you dislike about Tettra?

While I approcate the security features having to sign in with a code on every new device or anytime you log out even with a password having to put in a special code from your email can be tiresome. Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

Tettra knowledge base is super easy to use and a compact place for all of our necessary information. Anything from "how to" promote a leader, terminate an employee, or make a smoothie. Review collected by and hosted on G2.com.

BG
Head of Product
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tettra?

We love that we can have all our tech logic stored in one centralised space for all users to be abel to access and view how things work. Review collected by and hosted on G2.com.

What do you dislike about Tettra?

We would love there to be more configuration about fonts/formats of text. Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

We have a large knowledge base across multiple companies we run including some shared logic that pertains to centralised websites as well as individual website. Tettra allows us to have all this in one easy to navigate place. Review collected by and hosted on G2.com.

SL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tettra?

Tettra has a great search functionallity and organization making it effiecient and easy to sort through our companies knowledge base. Tettra had helped me feel better equipped to navigate various situations that may arise as I can quickly access the information I need. Review collected by and hosted on G2.com.

What do you dislike about Tettra?

Would be great if Tettra had it's own app instead of having to use a desktop or the slack search functionality. Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

Tettra is helping me quickly sort through our companies knowledge base. I can easily access the information I need to to solve problems from tech to equipment issues and everything in between. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Tettra?

My company uses Tettra as a knowledge dump for all of our technical documentation. We love how easy it is to use - without Tettra we'd probably have 1000s of separate documents which would be impossible to navigate. Updating, searching and reading our technical documentation on Tettra is quick and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Tettra?

More variety of text formatting (e.g. fonts, headers) would be nice, and editing big pages can sometimes be laggy. Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

Tettra solves the problem of quickly navigating a large knowledge base, which improves our efficiency. Review collected by and hosted on G2.com.

DE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tettra?

I use Tettra as a resource for resolving day-to-day challenges at our restaurant. Whether it's troubleshooting equipment issues or finding something I moght know how to do, but still want to double check... I can always count on Tettra to provide quick and reliable solutions. Review collected by and hosted on G2.com.

What do you dislike about Tettra?

sometimes it takes a few tries to find what I'm looking for Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

Restuarant - it's like a tutorial for most things we need to know "how to" do them - which steps to take ... Review collected by and hosted on G2.com.

Jovanka W.
JW
Content Developer
Sporting Goods
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tettra?

My colleagues and I appreciate Tettra for its ease of use and integration with Slack and Google. The functions and layout are not complicated, allowing all team members to familiarize themselves with Tettra pretty rapidly. This is a huge plus since we use Tetta on a daily basis and have lots of information to store. Given that my company is multilingual, we are also happy that Tettra can render non-Latin scripts without any problem.

I should also highlight how welcoming the Tettra team has been throughout my team's learning process. They have been exceptionally receptive to feedback and generous with their time and advice. I am extremely satisfied with how they have also been encouraging us to continue sending feedback and actually implemented some of our requests. I look forward to continuing our working relationship with Tettra and learning new things together. Review collected by and hosted on G2.com.

What do you dislike about Tettra?

It would be truly helpful if the page editing mode could offer more functions and options, specifically different fonts, font sizes, and colors, and also more flexibility in creating tables (resizing/merging/splitting cells). It would also be great if we could have in-text comments so people can directly leave remarks or questions on specific sections of the page.

The page editing mode does not have to be as comprehensive as Word or Google Docs, but the mentioned features would significantly help my team organize our knowledge even more precisely. Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

The largest obstacle that Tettra has helped us remove so far has been the repetitive questions my colleagues and I ask each other. The Q&A function has reduced the need and time to message others back and forth significantly, and it's also super handy to have all definitive answers in one place. Another benefit that Tettra offers is the sheer storage space for our company's files that would otherwise have been scattered on our personal drives or other platforms. Tettra functions as a great repository for everything. Review collected by and hosted on G2.com.

Response from Josh Spilker of Tettra

Great to hear that you've had a positive experience with Tettra. And also thank you for the suggestions.

Carlos V.
CV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tettra?

Tettra is a lifesaver for managing content across our restaurant chain. Its robust search functionality and structured organization make finding information fast. It's like having a AI guiding me through every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Tettra?

i cnnot find something I dont like about tettra Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

find information to resolve issues fast Review collected by and hosted on G2.com.

Sean C.
SC
Chief Operating Officer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Tettra?

The fast and easy nature of adding content, finding content, and editing content in Tettra is wonderful. My org had come from a SharePoint-based system of folders and docs which was ok for a bit but ultimately caused us to struggle with finding and keeping information up to date. Tettra makes it easy for every individual in my org to find, edit, or capture what they need. It has been amazing for capturing and improving cross-team processes.

When we implemented Tettra we knew it would be hard to get all of our company, team, and client docs into the new system but the doc uploading feature was very simple to use and really accelerated the individual teams.

Most users in the org find Tettra a daily stop to find information or update some topic. The regular reports of usage and top pages makes my work as an admin easier as well.

Recent integrations with Slack and the new AI have been good and we expect to make more of them in the near future. Review collected by and hosted on G2.com.

What do you dislike about Tettra?

While the creation of a page is super simple and there are some layout tools to make lists, adjust headers, and insert simple tables and graphics, we do want more ability to style our content. The most often asked for need is for better outline capability. Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

Easy capture and maintenance of individual, team, and organization-wide processes and knowledge. Review collected by and hosted on G2.com.

Response from Josh Spilker of Tettra

Love your point about improving cross-team processes. Thanks for using Tettra!

Verified User in Restaurants
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tettra?

As a head office user tasked with creating knowledge articles, Tettra is my secret weapon. Its intuitive interface and collaboration features streamline the content creation process. It's made my job easier and our knowledge base more comprehensive. Review collected by and hosted on G2.com.

What do you dislike about Tettra?

Some of the UI would be better if it had some drag and drop functionality, but since onboarding with Tettra I have seen a number of significant UI improvements. Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

Distributing information to our users in a quick and reliable way. Review collected by and hosted on G2.com.

Wayne I.
WI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Tettra?

I love using Tettra. Very easy to use .10/10 Review collected by and hosted on G2.com.

What do you dislike about Tettra?

Lack of video and pictures. I think that would make this application more easier for first time users Review collected by and hosted on G2.com.

What problems is Tettra solving and how is that benefiting you?

Tettra solves almost every common issue that may occur on a daily basis at work. We deeply rely on the knowledge inputted into this application as it is always updated, this allows us to quickly resolve any issue on our own in a efficient time when needed. Review collected by and hosted on G2.com.