TenantCloud Reviews & Product Details

Upsides are numerous!

Internal chat system is great for teams and keeping written records.

Onboarding is easy.

Leases are easy.

Modern UI interface is great.

Document creation is easy to send.

help center is vastly improved.

tutorials are great.

Accounting is okay...it used to be free, now we get charged for ACH. Also, you used to have 2 free accounts, now only 1, so that make bookkeeping more difficult. Review collected by and hosted on G2.com.

There are a few things I don't like. But not many. and 1 thing I hate!

The way it duplicates photos for the listing is frustrating and takes up too much space that counts against my account.

Needs property specific information for all tenants to see...direction from owners on how to handle specific issues, utility info, internet companies that service the home, specific HOA items, etc. these should be easy to enter and quick for all parties to see.

I HATE, HATE, HATE that I can't invoice owners from the propert management maintenance tab. You can only directly bill the tenant. That makes no sense. 98% of issues are things like plumbing or rotten wood or roof issues, etc. These are always paid by the owner. this is backwards and wrong!!!!

I wish I could have 2 accounts in ACH like we used to, 1 for maintenance and 1 for rent. Review collected by and hosted on G2.com.

It integrates many systems into a single system. Review collected by and hosted on G2.com.

I think the system is not recognized enough by tenants, also it attempts to charge your method of payment without permission Review collected by and hosted on G2.com.

TenantCloud offered an affordable yet scalable entry to property management software for our small business. It has robust features for a reasonable price. Review collected by and hosted on G2.com.

I find that the number of equipment records allowed for a given subscription level is not in line with the number of properties and/or units allowed for the same. It's an odd reason to need to upgrade your subscription. Review collected by and hosted on G2.com.

The UI is great and easy to use. It’s very intuitive and offers features, like tracking payments from tenants and expenses, that we really needed. Review collected by and hosted on G2.com.

It’s difficult to reach a live person at customer service. Also, it’s frustrating that we have to pay for a higher monthly price if we want to access additional reporting features or customize rental applications. Review collected by and hosted on G2.com.

The rental payment & lease generation is seamless. We have used TenantCloud for over 8 years now and will never use a another software. The customer support is fantastic, always responsive. Extremely easy to implement. We personally have it integrated with Quickbooks which is an easy as a click of a mouse. We use TenantCloud multiple times per month. Review collected by and hosted on G2.com.

It often becomes disconnected with Quickbooks randomly. Other than that small inconvenience it is great. Review collected by and hosted on G2.com.

This makes it so much easier for a landlord to take charge of their property and manage it with ease. Tenant cloud offers many tools and every time I have had a question support has been quick to get me an answer. I will be staying with this platform. Review collected by and hosted on G2.com.

the dashbpard view could be a little easier to navigate but support is very helpful Review collected by and hosted on G2.com.

TenantCloud has a very user-friendly system for our team and our clients, and it’s been a great asset to our business! Review collected by and hosted on G2.com.

Occasionally, it can be a little confusing to update certain information from the posts because you have to go through different tabs, but it’s nothing major and just takes a few extra minutes. Review collected by and hosted on G2.com.

My company has used TenantCloud for multiple years and I like the simple and user-friendly platform. It is also very nice that most functions are kept basic, but you have the opportunity to add on features if you would like to keep multiple services under one software or as your portfolio size increases. Tenants so far have also seemed happy to have a "professional dashboard" for maintenance requests, rent payments, etc, rather than just having an email address for the landlord. I would recommend TenantCloud for starter as well as seasoned unit owners! Review collected by and hosted on G2.com.

While my account has not given me many problems, the few times I did have questions, it was a little more involved and took longer than expected to get an answer. Review collected by and hosted on G2.com.

Ease of use, once you get it set up it operates seamlessly. Makes collecting rent and charges very easy. Review collected by and hosted on G2.com.

I cannot think of any downsides, I love using tenant cloud Review collected by and hosted on G2.com.

Easily enter and track payments and expenses. Very nice listing website Review collected by and hosted on G2.com.

Can't stop income verification for applications Review collected by and hosted on G2.com.