TenantCloud Reviews & Product Details

It is super user friendly, clean user interface, the customer service is phenomenal too! The tenant facing portal has been reported as great from our clients. I love that my owner clients have access to their documents and reports. We use the system daily. It really is making a difference in my business. I explored a LOT of options and am so glad to have found TC! Review collected by and hosted on G2.com.

What we dislike is having to manually add my admin to each property, the matching in reconciliation is a bit difficult. I really wish the owners had the ability to view the application reports. I also would really like an easier way to understand sending leases out through the system for signing as I'm currently performing this task with Dotloop. Review collected by and hosted on G2.com.

TenantCloud has been very useful as an all-in-one real estate management service. We love that we can setup leases, manage accounting (with reconciliation), handle maintenance requests, and more all from one spot! The interface is simple and easy to use too! Review collected by and hosted on G2.com.

There really aren't any downsides that I can think of. I recommend TenantCloud as the best property management software available for the price! Review collected by and hosted on G2.com.

I like that its a simple to use product where I can keep track of who is up to date with payments. Review collected by and hosted on G2.com.

Could be a little more user friendly as far as where things are and how to access. Some things take awhile to figure out how to change or update such as a lease increase, etc. Review collected by and hosted on G2.com.

This makes the idea of being a landlord way less intimidating. I was afraid to mess up, afraid to lose track of files and documents, and had minimal knowledge in landlording. The resources, youtube videos, and info. online and within the platform helped me with any info. I needed. Review collected by and hosted on G2.com.

There is a lot of info. to cover and you can feel overwhelmed by the amount of information within the platforn. Also, some errors can be happen when collecting rent and renewing the lease. More reminders of what to do will help. Nevertheless, the software is great! Review collected by and hosted on G2.com.

Easy onboarding being able to self manage multiple units dashboard at a glance. Being to message my tenants and send out automated reminders. I need to use more of its functions but what I do use is awesome and worth it Review collected by and hosted on G2.com.

I don’t think there is anything I don’t like? Review collected by and hosted on G2.com.

Very easy to navigate. I had no issue and been using it for the past 3 years. Has helped me keep track of tenant payments with ease. Review collected by and hosted on G2.com.

Wish some features were more customizable to my business needs. For example the Dashboard. But overall minor issues. Software meets my needs. Review collected by and hosted on G2.com.

Automatic late fees and invoices, easy way to track tenants payments. Review collected by and hosted on G2.com.

Adding a maintenance request requires too many details. It's good to have the option, but sometimes I just need to add a quick item. Also, the filter has to be rest every time I look for something new, Review collected by and hosted on G2.com.

We currently reside in Europe and use TenantCloud to manage property that we own in the US. Although we have a property manager who manages the daily operations,we enjoy having a certain level of visibility over the financials. Review collected by and hosted on G2.com.

There can be limitations to issuing deposits back to tenants via the system. The customer service team suggested that we issue a check instead, which didn't provide the financial transparency we needed. Review collected by and hosted on G2.com.

The interface is very intuitive and easy to use. I know that because I barely had to train my assistant (a lady in her 60s) on how to use it. But what I most appreciate is the customer support. They respond within 30 minutes and basically always solve the issue. Also, I truly feel like they're a part of my team. We have calls every few months and I tell them about features I need to help me run by real estate business better.

For example, I mentioned that I needed one central place to see all my leases and they mentioned that other people had the same issue. Within a few months, they introduced that feature. It's quite affordable as well. Review collected by and hosted on G2.com.

The search function is really poor. Also, I need the Tasks feature to be better because I don't think they understand how useful/important that feature is for managing your team/property managers. I constantly assign tasks to my PM and I need it to have better functions. My applicants have struggled to pay for/do screening reports.

The property/expenses reports need better filtering functions as well. Review collected by and hosted on G2.com.

I like that TenantCloud makes it simple to manage all aspects of my rental business in one place. I can easily send invoices on time to my tenants, monitor payments that go directly to my account, track expenses, and keep my accounting organized. It also helps me stay on top of lease start and end dates, which makes managing 9 properties much easier and more efficient. Review collected by and hosted on G2.com.

Some features take time to learn, but overall the platform works smoothly. also the time to get the money is a little longer that I was expected and tenants complain about fees they have to pay. Review collected by and hosted on G2.com.