TeleCMI
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TeleCMI
By TeleCMI
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4.8 out of 5 stars
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TeleCMI Reviews & Product Details - Page 9

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TeleCMI Overview

Editedit
What is TeleCMI?

TeleCMI is a new-age unified cloud communication platform that is efficient, flexible, and packed with necessary modern features for businesses of all types. It seamlessly integrates with your favorite CRM tools and APIs, allowing you to streamline your workflow and automate tasks. You can also contact leads through any device, as TeleCMI merges them from multiple channels into one intelligent platform. Best of all, we offer unlimited calls and texts, making it the perfect solution for businesses that need to stay connected. Curious about TeleCMI's capabilities? Try our risk-free trial, no commitments.

TeleCMI Details
Discussions
TeleCMI Community
Languages Supported
English
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Product Description

TeleCMI ensures reliable customer communication that leads to increase of business productivity and results to succeed all your business endeavours.

How do you position yourself against your competitors?

TeleCMI represents a cutting-edge communication solution designed with your business in mind. Our commitment to delivering value without compromising on quality sets us apart.

We prioritize user-friendliness, ensuring that you can harness the full power of our platform without the headaches of a steep learning curve. Whether you're a small startup or a growing enterprise, our platform scales with you, offering the flexibility and customization you need to thrive.

We understand that security and compliance are paramount, particularly in today's world, and we've got you covered. Tailored solutions for various industries demonstrate our commitment to meeting your unique needs.

Don't just take our word for it; explore our success stories and case studies to see how businesses like yours have benefited from choosing TeleCMI. We're more than just a communication tool; we're your partner in success.

Seller Details
Seller
TeleCMI
Year Founded
2016
HQ Location
chennai, Tamil Nadu
Twitter
@TeleCMI
39 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Description

TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. TeleCMI offers virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, PIOPIY - An API-based developer telephony platform, cloud contact center services and hosted PBX solutions.

TA
Overview Provided by:
TeleCMI Admin
A business phone system for global enterprise communications

Recent TeleCMI Reviews

SP
Sri Kanth P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Effortless Communication and Business Management with TeleCMI"
TeleCMI has been instrumental in helping us connect with our prospects efficiently. It streamlines our communication process, making it easier to m...
Read more
SS
Selvam S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Reliable IVR Solution with a User-Friendly Dashboard"
We like the internet-based IVR calling solution from TeleCMI. Previously, we used the IVR service where the incoming IVR calls landed on the agent'...
Read more
SG
Senthil G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Call management sodtware for our educational needs"
we are using Telecmi's IVR solution, which has been immensely helpful. It allows us to efficiently handle a large volume of calls from students and...
Read more

TeleCMI Pricing

Basic
$10
User/Month (Billed Annually)
Premium
$25
User/Month (Billed Annually)
Enterprises
$35
User/Month (Billed Annually)
See all 3 TeleCMI pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

TeleCMI Media

TeleCMI Demo - Call Routing
Routing business calls to the assigned teams based on the customer option selected in the IVR can be redirected based on the users who are grouped as teams.
TeleCMI Demo - Call Analytics
To review customer calls and to get individual call flow reports based on dates to track the user performance with total call logs for analysing the team's efficiency in call handling.
TeleCMI Demo - Live Feeds
Now listen to live business calls in virtual business phone system through cloud telephony. Supervisors has options to listen live call that customer is having conversation with user.
Answer a few questions to help the TeleCMI community
Have you used TeleCMI before?
Yes

Video Reviews

Review by Murali D.
TeleCMI review by Murali D.
Play TeleCMI review by Murali D.
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188 TeleCMI Reviews

4.8 out of 5
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188 TeleCMI Reviews
4.8 out of 5
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TeleCMI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TeleCMIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PI
Manager
Leisure, Travel & Tourism
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

we like the ivr system from the telecmi, the dashboard and accessing the history is very easy. if there is any problem the customer care team is helping us anytime. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

sms option not available for the calling customers. we cannot able to send the greeting sms. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Solving the incoming IVR Problem, previously we used to receive the call directly on the Phone Number. Now the TeleCMI ivr system helping us for forward to multiple agents and phone numbers. Review collected by and hosted on G2.com.

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Response from Saravana Kumar of TeleCMI
Editedit

Thank you for your feedback!

We're glad you like our IVR system and find our dashboard easy to use. We appreciate your suggestion regarding an SMS option and will consider it for future improvements. It's excellent that TeleCMI's IVR system has helped solve your incoming call routing challenges. Feel free to reach out if you have any further feedback or questions.

Helpful?
Share
Admin Approval Link
AV
Sales Development Executive
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about TeleCMI?

i have been using the calling facility of telecmi with zoho desk. Previously we are using the mobile phone connect facility. now telecmi helps to make calls easily from the system. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

need a mobile app facility to connected with zoho which helps more. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

solving the problem of making the calls directly from the system. call logs with recording directly available in the desk. Review collected by and hosted on G2.com.

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Helpful?
Share
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YG
Manager
Manufacturing
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about TeleCMI?

This system helps us to track all the details of the agents in our company and also the support team is very excellent and supportive. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Need to develop the mobile app for the newer version in the android Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

This helps us to resolved to get the detailed call logs of our agents for both inbound and outbound. Review collected by and hosted on G2.com.

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Helpful?
Share
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AI
Real Estate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

Easy Software to Manage the inbound Call and customer Service is Very help Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Always they used to respond to us and there in no dislike till now Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Using an IVR system to route the call to multiple Agents and Where Call Recording is helpful for the tracking purpose. Review collected by and hosted on G2.com.

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Response from Saravana Kumar of TeleCMI
Editedit

Thank you for sharing your feedback! We're glad to hear that you find TeleCMI easy to use for managing inbound calls and that our customer service has been helpful to you.

We appreciate your comment that there are no dislikes so far, and we're committed to maintaining high service standards.

It's great to know that TeleCMI's IVR system is helping you efficiently route calls to multiple agents and that call recording is beneficial for tracking purposes. Please feel free to reach out if you have any further feedback or questions.

Helpful?
Share
Admin Approval Link
SC
Web Developer
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about TeleCMI?

we like the service of making the calls directly from the system. It is very easy for our agents who are working remotely. Also the integration is working seamless with our own application. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

No dislike about the service and we are satisfied Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Solving the problem of making and receive the calls on the system. Helping with the reporting and monitoring of executives. Review collected by and hosted on G2.com.

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Helpful?
Share
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nitul m.
NM
Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

1. Easy to implemnet

2. Customer Support Good at Delivering

3. Dashboard is Very Easy to use and user Friendly Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

The given requirment is working well. Till now not faced any difficulties Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

COnnects the Multiple Branch With Single IVR Number and Call tracking and Monitoring is Available Review collected by and hosted on G2.com.

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Response from Saravana Kumar of TeleCMI
Editedit

Thank you for sharing your feedback! We're delighted you find TeleCMI easy to implement, appreciate our customer support, and find our dashboard user-friendly.

We're glad you have yet to encounter any difficulties with TeleCMI and that it's effectively meeting your requirements.

It's fantastic to know that TeleCMI is helping you connect multiple branches with a single IVR number and providing call tracking and monitoring capabilities.

Please feel free to reach out if you have any further feedback or questions.

Helpful?
Share
Admin Approval Link
HL
Proprietor
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about TeleCMI?

We have been receiving the good support, and the dashboard is very user-friendly. Setting up the IVR flows is straightforward. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Need to upgrade the TeleCMI Agent app and require more analytics on that. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

We have integrated TeleCMI with our CRM, where the APIs are straightforward to implement. Additionally, we have been able to trace all the details in the CRM Review collected by and hosted on G2.com.

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Helpful?
Share
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KG
HR Executive
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about TeleCMI?

Ease of use of TeleCMI Dashboard help us on the Agent Call Monitoring. TeleCMI Provided Toll Free number routing the call to three department of our organization. The reporting feature is very helpful to track the calls. Also Customer Support is very helpful on handling teh customers Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Need a mobile Analaysis, which has limited features Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Toll Free Number Incoming calls to multiple executive at a same time. Call Recording, Monitoring is more benefiting Review collected by and hosted on G2.com.

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Response from Saravana Kumar of TeleCMI
Editedit

Thank you for sharing your feedback!

We're thrilled you find our TeleCMI Dashboard easy for agent call monitoring and appreciate our toll-free number routing feature. We're glad the reporting feature has helped track calls and that our customer support team has provided excellent assistance.

We understand your desire for more features in the mobile analysis aspect and appreciate your input. We're continuously working to enhance our services, and your feedback helps us prioritize improvements.

It's fantastic to hear that TeleCMI's toll-free number routing and, call recording and monitoring features have benefited you. Please don't hesitate to reach out if you have any further feedback or questions.

Helpful?
Share
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BD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

Whenever we ask for a solution to dial out other countries, they come out with good plan.

Ease of implementation and provide good support in clarifying the queries.

They have sound knowledge in clarifying the customer related queries. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Nothing to Specify. They provide instant support as and when required. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Call Drop out issue. They investigate the root cause of the issue and provide the good solution. Review collected by and hosted on G2.com.

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Response from Saravana Kumar of TeleCMI
Editedit

Thank you for sharing your positive experience with TeleCMI!

We're delighted to hear that you appreciate our solutions for international dialing, ease of implementation, and the support we provide. Your satisfaction is our priority, and we're here to address any future queries or concerns. We're grateful for your trust in TeleCMI.

Helpful?
Share
Admin Approval Link
Sreeraj A.
SA
Reservation Specialist
Health, Wellness and Fitness
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about TeleCMI?

User Friendly Interface. Customer support and ease of use. It was nice. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

I don't have a comment here. I'll share it if I have one. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

It helps us to track all the details of our sales team. Review collected by and hosted on G2.com.

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Helpful?
Share
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