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TeleCMI Reviews & Product Details - Page 13

TeleCMI Overview

What is TeleCMI?

TeleCMI is a new-age unified cloud communication platform that is efficient, flexible, and packed with necessary modern features for businesses of all types. It seamlessly integrates with your favorite CRM tools and APIs, allowing you to streamline your workflow and automate tasks. You can also contact leads through any device, as TeleCMI merges them from multiple channels into one intelligent platform. Best of all, we offer unlimited calls and texts, making it the perfect solution for businesses that need to stay connected. Curious about TeleCMI's capabilities? Try our risk-free trial, no commitments.

TeleCMI Details
Languages Supported
English
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Product Description

TeleCMI ensures reliable customer communication that leads to increase of business productivity and results to succeed all your business endeavours.

How do you position yourself against your competitors?

TeleCMI represents a cutting-edge communication solution designed with your business in mind. Our commitment to delivering value without compromising on quality sets us apart.

We prioritize user-friendliness, ensuring that you can harness the full power of our platform without the headaches of a steep learning curve. Whether you're a small startup or a growing enterprise, our platform scales with you, offering the flexibility and customization you need to thrive.

We understand that security and compliance are paramount, particularly in today's world, and we've got you covered. Tailored solutions for various industries demonstrate our commitment to meeting your unique needs.

Don't just take our word for it; explore our success stories and case studies to see how businesses like yours have benefited from choosing TeleCMI. We're more than just a communication tool; we're your partner in success.


Seller Details
Seller
TeleCMI
Year Founded
2016
HQ Location
chennai, Tamil Nadu
Twitter
@TeleCMI
39 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Description

TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. TeleCMI offers virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, PIOPIY - An API-based developer telephony platform, cloud contact center services and hosted PBX solutions.


TA
Overview Provided by:
A business phone system for global enterprise communications

Recent TeleCMI Reviews

PK
Pavan K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best VoIP Provider at afforadable price for calling Globally."
Using TeleCMI we are calling across the globe with the affordable price. Also the support is effective and giving a prompt response.
SP
Sri Kanth P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Effortless Communication and Business Management with TeleCMI"
TeleCMI has been instrumental in helping us connect with our prospects efficiently. It streamlines our communication process, making it easier to m...
SS
Selvam S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Reliable IVR Solution with a User-Friendly Dashboard"
We like the internet-based IVR calling solution from TeleCMI. Previously, we used the IVR service where the incoming IVR calls landed on the agent'...
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

TeleCMI Media

TeleCMI Demo - Call Routing
Routing business calls to the assigned teams based on the customer option selected in the IVR can be redirected based on the users who are grouped as teams.
TeleCMI Demo - Call Analytics
To review customer calls and to get individual call flow reports based on dates to track the user performance with total call logs for analysing the team's efficiency in call handling.
TeleCMI Demo - Live Feeds
Now listen to live business calls in virtual business phone system through cloud telephony. Supervisors has options to listen live call that customer is having conversation with user.
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Video Reviews

189 TeleCMI Reviews

4.8 out of 5
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189 TeleCMI Reviews
4.8 out of 5
189 TeleCMI Reviews
4.8 out of 5

TeleCMI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TeleCMIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Raju  E.
RE
Resource Management Associate - Global operations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

The pricing was affordable and also the support team are working 24*7. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Really nothing to say but light feature is expected. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Really it help us to keep a neat and proper details of the agents Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for your feedback! We're glad you find TeleCMI's pricing affordable and appreciate our round-the-clock support team.

We appreciate your suggestion for a light feature and consider it for future enhancements.

It's fantastic to know that TeleCMI is helping you maintain neat and proper details of your agents.

Please feel free to reach out if you have any further feedback or questions.

GV
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

We like the TeleCMI webhooks integrated in our software. Which is easy for implementation . Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

We have an option only for integration which is working fine there is no cons. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

We use to receive the inbound calls on our business centre and integrating wiht the helpdesk software. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for your positive feedback! We appreciate your positive comments about TeleCMI's webhooks and their easy integration into your software.

It's great to hear that the integration option works well for you without cons. Using TeleCMI to receive inbound calls at your business center and integrating it with the helpdesk software is fantastic for streamlining operations.

If you have more feedback or suggestions, please let us know. We're here to support your needs.

Rubal G.
RG
Software Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

1. Support Team is very cooperative and helpful

2. Ease of navigating through TeleCMI dashboard

3. Implementing the user roles is quite easy. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Need some better UI in terms of attractive widgets Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

We use TeleCMI to call our customers and we are using their API to integrate in our CRM system. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for sharing your feedback!

We're delighted to hear about your positive experiences with TeleCMI, particularly regarding the cooperative and helpful Support Team, the ease of navigating through our dashboard, and the straightforward implementation of user roles.

We've noted your suggestion for a better UI with more attractive widgets. Your insights are valuable as we continuously work on improving our platform.

It's great to know that TeleCMI is effectively assisting you in calling customers and integrating seamlessly with your CRM system through our API.

If you have any further suggestions or specific features you'd like to see, feel free to share. We appreciate your continued trust in TeleCMI!

Thanks for choosing TeleCMI!

Dr. Jeethendra K.
DK
CEO and founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

The best part of TeleCMI is it has everything a business requires in terms of making Outgoing & Incoming calls, Even checking the call records, Waiting tune, & much more. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

One thing missing in TeleCMI is Mobile App Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

To monitor the inbound & outbound calls. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for taking the time to share your feedback! We're delighted that TeleCMI is meeting your business needs with its comprehensive features for outgoing and incoming calls.

We've taken note of your suggestion regarding a mobile app, and we appreciate your input. Our team is always working on enhancements, and your feedback is valuable.

Please feel free to reach out if you have any further insights or suggestions. We're committed to providing the best possible experience for our users.

KJ
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about TeleCMI?

Customer Support is very supportive and helpful. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

There is no dislike so far, everything is working as expected Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

To make an outbound calls and connect with our Client. Which helps in for monitoring the agents call recording. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

We're delighted you find our customer support supportive and helpful.

It's fantastic that everything with TeleCMI works as expected, and there are no dislikes.

We're glad to be assisting you in making outbound calls, connecting with clients, and facilitating monitoring through agents' call recordings. If you have more insights or suggestions, feel free to share. We're here to support your needs.

Karthik G.
KG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

We Like the interface of Telecmi, which is very easy to track the calls and monitor the agents performance. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

If Api facility is available on the basic plan it would be helpful. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Solves the problem of having the Multi Level IVR by Language Wise Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

We appreciate your positive feedback on TeleCMI's interface, making call tracking and agent performance monitoring easy.

We have noted your suggestion about API availability in the basic plan. We'll consider this for future improvements.

It's excellent that TeleCMI is helping you with Multi-Level IVR by Language Wise. If you have more insights or suggestions, feel free to share. We're here to support your needs.

Komaldeep S.
KS
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

Services are on time anf support are provided timly. Easy to use the dashboard. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Need a best plan for inbound & outbound combined togeater in the basic plan Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

With TeleCMI we are able to manage multiple calls related to support for our business. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

We appreciate your positive comments on TeleCMI's timely services, support, and user-friendly dashboard.

Noted your suggestion for a combined inbound and outbound plan in the basic package; we'll consider this for future enhancements.

It's great to hear that TeleCMI is helping you efficiently manage multiple support-related calls for your business.

If you have more insights or suggestions, feel free to share. We're here to support your needs.

Jerin c.
JC
Senior Marketing Manager and Graphic Designer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

Support team is really very helpful and product is very ease to use. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

In my journey, i haven't faced any dislike in TeleCMI Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Whenever there is any issues or queries, support team is really helpful for me.

Trustable and user friendly product Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for sharing your feedback! We're thrilled you find TeleCMI's support team helpful and the product easy to use.

It's great that you have not encountered any dislikes during your journey with TeleCMI.

We're pleased to solve any issues or queries through our support team promptly. Our goal is to provide a trustable and user-friendly product, and we're glad it's benefiting you.

If you have more insights or suggestions, feel free to share. We're here to support your needs.

Bharat P.
BP
Managing Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

Ease of using APP and on time response for clearing the queries Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

we didn't find any issue from Telecmi part Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

We are having a centralized ivr number to handle the incoming calls. Also all the calls are monitored in the dashboard Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for highlighting the ease of using our app and the prompt response to your queries.

It's great to hear that you haven't encountered any issues. The centralized IVR number for handling incoming calls and monitoring calls on the dashboard seems to be providing significant benefits for your operations.

If you have any further insights or suggestions, feel free to share. We're here to support your needs.

LOTUS A.
LA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

The customer support was given round the clock and the service was excellent. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Reallt there is no negative or dislike as og now. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

It really helps to resolve the tracking of alll the users Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

We're delighted to hear that you found our round-the-clock customer support excellent.

It's great that you haven't encountered any issues or dislikes with TeleCMI.

TeleCMI's role in resolving the tracking of all users is noted, and we're glad it's providing benefits for you. If you have more insights or suggestions, we're here to support your needs.