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TeleCMI Reviews & Product Details - Page 12

TeleCMI Overview

What is TeleCMI?

TeleCMI is a new-age unified cloud communication platform that is efficient, flexible, and packed with necessary modern features for businesses of all types. It seamlessly integrates with your favorite CRM tools and APIs, allowing you to streamline your workflow and automate tasks. You can also contact leads through any device, as TeleCMI merges them from multiple channels into one intelligent platform. Best of all, we offer unlimited calls and texts, making it the perfect solution for businesses that need to stay connected. Curious about TeleCMI's capabilities? Try our risk-free trial, no commitments.

TeleCMI Details
Languages Supported
English
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Product Description

TeleCMI ensures reliable customer communication that leads to increase of business productivity and results to succeed all your business endeavours.

How do you position yourself against your competitors?

TeleCMI represents a cutting-edge communication solution designed with your business in mind. Our commitment to delivering value without compromising on quality sets us apart.

We prioritize user-friendliness, ensuring that you can harness the full power of our platform without the headaches of a steep learning curve. Whether you're a small startup or a growing enterprise, our platform scales with you, offering the flexibility and customization you need to thrive.

We understand that security and compliance are paramount, particularly in today's world, and we've got you covered. Tailored solutions for various industries demonstrate our commitment to meeting your unique needs.

Don't just take our word for it; explore our success stories and case studies to see how businesses like yours have benefited from choosing TeleCMI. We're more than just a communication tool; we're your partner in success.


Seller Details
Seller
TeleCMI
Year Founded
2016
HQ Location
chennai, Tamil Nadu
Twitter
@TeleCMI
39 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Description

TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. TeleCMI offers virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, PIOPIY - An API-based developer telephony platform, cloud contact center services and hosted PBX solutions.


TA
Overview Provided by:
A business phone system for global enterprise communications

Recent TeleCMI Reviews

PK
Pavan K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best VoIP Provider at afforadable price for calling Globally."
Using TeleCMI we are calling across the globe with the affordable price. Also the support is effective and giving a prompt response.
SP
Sri Kanth P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Effortless Communication and Business Management with TeleCMI"
TeleCMI has been instrumental in helping us connect with our prospects efficiently. It streamlines our communication process, making it easier to m...
SS
Selvam S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Reliable IVR Solution with a User-Friendly Dashboard"
We like the internet-based IVR calling solution from TeleCMI. Previously, we used the IVR service where the incoming IVR calls landed on the agent'...
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

TeleCMI Media

TeleCMI Demo - Call Routing
Routing business calls to the assigned teams based on the customer option selected in the IVR can be redirected based on the users who are grouped as teams.
TeleCMI Demo - Call Analytics
To review customer calls and to get individual call flow reports based on dates to track the user performance with total call logs for analysing the team's efficiency in call handling.
TeleCMI Demo - Live Feeds
Now listen to live business calls in virtual business phone system through cloud telephony. Supervisors has options to listen live call that customer is having conversation with user.
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Video Reviews

189 TeleCMI Reviews

4.8 out of 5
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189 TeleCMI Reviews
4.8 out of 5
189 TeleCMI Reviews
4.8 out of 5

TeleCMI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TeleCMIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

the setup process is too easy and the documentation is too clear so we don't need to get any extra support from their team. Even if need any help they too user-friendly and more polite towards fixing out issues. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

there is no predictive dialer option in telecmi. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

we used to make calls directly from crm also used to monitor call details along with recordings. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

We appreciate your feedback! It's fantastic to hear that the setup process and documentation have been helpful for you. Our team is always here to assist, and we're glad you find us user-friendly and polite.

We noted your feedback on the lack of a predictive dialer option; we value your input.

It's rewarding to know that TeleCMI contributes to making calls directly from CRM, monitoring call details, and utilizing recordings effectively.

If you have more insights or suggestions, feel free to share. We're here to support your needs.

Verified User in Translation and Localization
UT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

Seamless API integrations with helpful and timely support. Extremely easy to use and implement. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Text to speech has a lot of scope for improvement Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Automated IVR and protecting customer privacy Review collected by and hosted on G2.com.

Sivanesh B.
SB
Business Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

In our own internal CRM software, We were able to easily integrate TeleCMI. This is useful to our users to concentrate on one system rather logging in multiple applications. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

The Dashboard or reporting area can be more dynamic to view visual representaion of call related data. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

We are having our intenral CRM and using telcmi we are making inbound and outbound calls. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for sharing your thoughts! We're glad to hear that the integration with our internal CRM has streamlined processes for your team.

We've noted your feedback about the Dashboard and reporting area. We appreciate your input and are continuously working to enhance our features. Your insights are valuable to us.

Feel free to reach out if you have any specific suggestions or if there's anything else you'd like to share. We're here to help!

RS
Team Lead
Hospital & Health Care
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about TeleCMI?

Happy with Their instant customer support. also integration has been very helpfull on our hospital management software Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

the zero seconder calls alone needs to rectified Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Incoming Call Appointment Handling, Outbound Calls to the paitents for Query and Appointment. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for your feedback!

We're delighted you're satisfied with our instant customer support and find our integration helpful for your hospital management software.

We appreciate your feedback regarding zero-second calls and will look into rectifying this issue promptly.

It's great to hear that TeleCMI is helping with incoming call appointment handling and outbound calls to patients for queries and appointments. Please feel free to reach out if you have any further feedback or questions.

SOHEL S.
SS
Operations Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

Prompt Support, Better Call Quality, Value for money Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Cant switch calls between IP Phones. So call cant be tranfer in Grandstream Ip phone Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

TeleCMI help us with VOIP Calling for Customer Support Review collected by and hosted on G2.com.

Response from TeleCMI Admin of TeleCMI

Thank you for your positive feedback! We're happy to hear that TeleCMI is helping you with VOIP calling for customer support. We understand the importance of call transfer feature and we are constantly working on enhancing our services to better meet your needs.

SB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

Its good and affordable, I am easily be able to manage my work flow through Tele CMI Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Only minimum API calls are there, we are not able to set up the recoding features in our system please look into this Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Problem its solving like we have enhanced our product feature with the help of Tele CMI Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for your positive feedback! We're thrilled to hear that TeleCMI is helping you manage your workflow effectively at an affordable cost.

We've noted your concern about API calls and setting up recording features. We appreciate your input, and our team is actively looking into this to improve your experience.

It's fantastic to know that TeleCMI has contributed to enhancing your product features. Feel free to reach out if you have any additional feedback or specific needs. We're here to support you.

Dijo B.
DB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

Support team was super active, My account manager was Balaraman. He response to my calls instantly and solves my queries instantly. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Need more product updates, need mobile app for Voip Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

call analytics and graphical view reprenstation for the call reports help us to track the call records Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for taking the time to share your feedback! We're delighted to hear about your positive experience with our support team, especially Balaraman. Your satisfaction is our top priority.

We've taken note of your suggestions regarding product updates and the need for a mobile app for VoIP. Your feedback is valuable as we continuously strive to enhance our services.

It's fantastic to know that TeleCMI serves your needs well in call analytics and graphical report representations.

Feel free to reach out if you have more insights or queries. We appreciate your support and look forward to continuing to provide you with excellent service.

Prashanth S.
PS
Information Technology Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

1. The incoming and outgoing voice qualities all good

2. Tech and Non-Tech Support is good.

3. Easy implementation and easy to use. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

There is no multiple email login for admin Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

We are using toll-free number for handling domestic inbound calls also we, are using outbound call facillity to call our customer around the globe Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for your positive feedback! We're delighted to hear you appreciate the voice quality, support, and ease of implementation with TeleCMI.

Regarding your concern about multiple email logins for admin, we've taken note of it. We value your input and will explore options to enhance our features.

Feel free to reach out if you have any further suggestions or if there's anything else you'd like to discuss. We're here to assist!

VINOTHKUMAR R.
VR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

The service and supports was good. Whenever we ask for the queries, it would be shorted out immediatly Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Nothing to say but some times rarely the calls not get connected Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Communication from our customers and clients much easier. And also the tracking and recording futures very useful for our records. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

We're glad to hear you appreciate our service and support. Resolving your queries promptly is our priority.

We have noted your feedback on occasional call connectivity issues. We'll work to enhance this aspect.

It's fantastic that TeleCMI is making communication with your customers and clients easier. The tracking and recording features are designed to be helpful for your records.

If you have any more insights or suggestions, feel free to share. We're here to assist.

NEERAJ D.
ND
Founder & CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeleCMI?

The service & support I got throughout the year Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

everything was perfect till now , i got problem-solving whenever I needed it to Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

it is helping me to handle multiple customers at a time which is very helpful for me since I can serve many customers at a time. Review collected by and hosted on G2.com.

Response from Saravana Kumar of TeleCMI

Thank you for your positive feedback! We Appreciate your kind words about our service and support. We're thrilled everything has been perfect for you so far.

We're glad TeleCMI is helping you handle multiple customers simultaneously, making your work more efficient. Feel free to reach out if you have more feedback or need assistance.