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We are using TeleCMI, and it has been very useful for our marketing needs. When a customer calls our marketing number, we can see their details after the call is answered. TeleCMI also allows us to track which agent answered the call, making it easy to manage and monitor our team. Overall, it’s a great tool for our business.
The most we like is that outbound calls which are integrated with our CRM. Initially We have request a few new enhancements to them, where their product team delivered it by a week of time. Review collected by and hosted on G2.com.
We have been using TeleCMI for past 5 years but still no dislike. The System is running smooth. Review collected by and hosted on G2.com.
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187 out of 188 Total Reviews for TeleCMI
Overall Review Sentiment for TeleCMI
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We appreciate TeleCMI for its easy-to-design IVR flows that enhance customer experience.
Our API platform is integrated with TeleCMI, which makes it easier for us to seamlessly integrate with TeleCMI.
As a CRM provider, we offer an additional facility to directly make calls from our CRM. TeleCMI provides such an SDK facility.
Also we get the prompt support from TeleCMI team which is more helping us Review collected by and hosted on G2.com.
Looking for App name filter in the dashboard. Other than that it is easy to use platform. Review collected by and hosted on G2.com.
We like that TeleCMI provides the supports of both domestic and international needs. It offers especially with the availability of local numbers like Singapore, Malaysia, Philippines, Thailand, USA, and UK. which we couldn’t access before with the other Vendors.
They also offers call monitoring, recording, and reporting features, making it easy for us to manage and review the call performance. The user-friendly interface and other features helps us to update our call flow immediately. Previously which we need to work for a half day to make it live. Review collected by and hosted on G2.com.
There are areas where improvements could be made, particularly in billing report and invoice generation.
Some customization requests also take longer than expected. Review collected by and hosted on G2.com.
We like the internet-based IVR calling solution from TeleCMI. Previously, we used the IVR service where the incoming IVR calls landed on the agent's phone number. If any network issue happened on the agent's phone, the calls would get missed. But in TeleCMI, there are both options for flexibility.
Apart from this feature, we like the easy-to-use dashboard interface and customer support. Review collected by and hosted on G2.com.
Currenlty there is no issue has been face. Review collected by and hosted on G2.com.
We have been using TeleCMI daily for the past 8 months, and it has been incredibly helpful in managing all our customer calls. The platform has significantly streamlined our communication process and enhanced our efficiency. Additionally, the setup is simple, and their 24/7 support ensures a smooth experience at all times. Review collected by and hosted on G2.com.
It would be great to have more flexibility when it comes to enriching activity information, especially in the call logs. Review collected by and hosted on G2.com.
TeleCMI has been instrumental in helping us connect with our prospects efficiently. It streamlines our communication process, making it easier to manage our business in a simple and effective manner. Review collected by and hosted on G2.com.
Everything works perfectly, the report section and UI could be improved for an even better experience. Review collected by and hosted on G2.com.
We have been using TeleCMI for the past two years, and it has been an incredibly helpful tool for tracking our agents' performance. Its detailed and accurate reporting has significantly improved our productivity and provided us with valuable insights to optimize our operations. Review collected by and hosted on G2.com.
Looking for the better UI and also the mobile version for the admin. Review collected by and hosted on G2.com.
The customizable API services make integration with our existing systems seamless, and their support team is always quick to respond.
TeleCMI’s features, like real-time analytics and the fast deployment process, truly enhance our operations.
The platform is intuitive and enables us to manage high call volumes effectively. Overall, TeleCMI's commitment to customer satisfaction and constant feature enhancements has exceeded our expectations. Review collected by and hosted on G2.com.
While the platform performs excellently, we’d appreciate more advanced reporting features built into the interface without needing custom development Review collected by and hosted on G2.com.
This is helping us maintain privacy, as the calling agents are unable to see the actual phone numbers of the callers.
We have been using TeleCMI for the call masking feature, and we like the way it is implemented. They provide various options, such as APIs and SDKs, to initiate calls. Review collected by and hosted on G2.com.
There is no dislike on the service till now. Review collected by and hosted on G2.com.
Being cloud-based users can access it from anywhere, making it great for remote teams. Review collected by and hosted on G2.com.
Looking for the mobile application and also the report section can be enhanced. Review collected by and hosted on G2.com.
The seamless integration enables effortless communication with customers, offering features like call logging, analytics, and real-time updates within Zoho CRM. Review collected by and hosted on G2.com.
There is no issues with TeleCMI so far. Review collected by and hosted on G2.com.
