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Techtonic Lift, Customer Success Operations
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Techtonic Lift, Customer Success Operations
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4.9 out of 5 stars
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Techtonic Lift, Customer Success Operations Reviews & Provider Details

Editadmin
Verified User in Computer Software
GC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Techtonic Lift, Customer Success Operations?

Naomi provides personlized help according to your business needs, size and bandwith. Review collected by and hosted on G2.com.

What do you dislike about Techtonic Lift, Customer Success Operations?

Nothing, aside from not having more time with her! Review collected by and hosted on G2.com.

Recommendations to others considering Techtonic Lift, Customer Success Operations:

Book her now for all your customer success consulting needs. You will not regret it! Review collected by and hosted on G2.com.

What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?

Naomi played a crucial role in establishing our customer success department from scratch. She is a true expert with extensive knowledge in ChurnZero, video content, and professional development. I am incredibly grateful for all the time and effort she has dedicated to our organization.

As a solo customer success rep, it would have taken me years to achieve what Naomi and I accomplished together in just a few months.

Naomi is a valuable asset when it comes to customer success and client engagement. Run, don't walk and book her services now! Review collected by and hosted on G2.com.

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Techtonic Lift, Customer Success Operations Overview

Editedit
What is Techtonic Lift, Customer Success Operations?

Techtonic Lift provides fractional customer success operations services, such as Customer Success Platform (CSP) administration, CS Operations consulting, and interim CS leadership. As fractional ops hires, we are hands-on, boots-on-the-ground help for your SaaS company or startup. We advise, but we also configure, execute, and integrate whatever your company and your customers need at the time. Hang out with us for a month or a year, we are flexible and will gladly fill in the gaps until you are ready for your next (or your first!) full-time customer success ops hire.

Techtonic Lift, Customer Success Operations Details
Discussions
Techtonic Lift, Customer Success Operations Community
Languages Supported
English
Services Offered
CSP Admin CS Operations
Locations Serviced
Canada, United States
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Provider Description

Techtonic Lift provides fractional customer success operations services, such as Customer Success Platform (CSP) administration, CS Operations consulting, and interim CS leadership. As fractional ops hires, we are hands-on, boots-on-the-ground help for your SaaS company or startup. We advise, but we also configure, execute, and integrate whatever your company and your customers need at the time. Hang out with us for a month or a year, we are flexible and will gladly fill in the gaps until you are ready for your next (or your first!) full-time customer success hire.

Seller Details
Seller
Techtonic Lift
Year Founded
2023
HQ Location
Potomac, MD
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Naomi A.
NA
Overview Provided by:
Naomi Aiken

Recent Techtonic Lift, Customer Success Operations Reviews

ZC
Zach C.Mid-Market (51-1000 emp.)
5.0 out of 5
"Experienced ChurnZero and Customer Success Consultant"
Naomi is responsive, knowledgeable and provides insights on the most effective efforts.
Read more
Bri A.
BA
Bri A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Talented CS Consultant with ChurnZero & Customer Success CRM Expertise"
Naomi at Techtonic Lift customizes our meetings based on my organization's specific pain points, and brings real-world examples of how we can best ...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Naomi at Techtonic Lift has been instrumental to our CS team's success implementing ChurnZero"
Naomi makes a real effort to understand how our team operates and how we work with our customers and provides tailored recommendations and solution...
Read more

Techtonic Lift, Customer Success Operations Media

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6 out of 7 Total Reviews for Techtonic Lift, Customer Success Operations

4.9 out of 5
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6 out of 7 Total Reviews for Techtonic Lift, Customer Success Operations
4.9 out of 5
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6 out of 7 Total Reviews for Techtonic Lift, Customer Success Operations
4.9 out of 5
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Techtonic Lift, Customer Success Operations Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Bri A.
BA
Manager, Customer Success (Key, Enterprise)
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Techtonic Lift, Customer Success Operations?

Naomi at Techtonic Lift customizes our meetings based on my organization's specific pain points, and brings real-world examples of how we can best tune our Customer Success tool (ChurnZero) to our goals. Naomi in particular is also a great brainstorm companion - if I have an idea of something I want to try with my team, she's often the first person I call to share my ideas with and get strong constructive feedback. Review collected by and hosted on G2.com.

What do you dislike about Techtonic Lift, Customer Success Operations?

So far in our relationship there isn't anything to dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Techtonic Lift, Customer Success Operations:

I would recommend giving Techtonic Lift a call if you have any of these challenges with your Customer Success, Account Management, or Operations teams:

- Lack of efficient account reviews (meaning, a lack of understanding about a CSM's book of business)

- Lack of effective churn retrospective or churn review (meaning, imperfect understanding of why someone churned, what to do about it, and who to go to for help)

- CSMs not feeling accountable for their own success or the success of their book

- Anything, and I mean ANYTHING regarding ChurnZero, from overarching goals to in-the-weeds tactical questions

- Lack of a CS network to bounce ideas off of Review collected by and hosted on G2.com.

What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?

Techtonic Lift is helping my Customer Success organization structure meetings, especially around Churn prevention, Churn review & retrospection, and doing so without shame or arrogance. Techtonic Lift's services are a value-add to our CS team and to our culture. Review collected by and hosted on G2.com.

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ZC
Director of Customer Expeirnece
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Techtonic Lift, Customer Success Operations?

Naomi is responsive, knowledgeable and provides insights on the most effective efforts. Review collected by and hosted on G2.com.

What do you dislike about Techtonic Lift, Customer Success Operations?

I wouldn't say a dislike, but she is busy. However, she if very efficent once she has the objective. Review collected by and hosted on G2.com.

Recommendations to others considering Techtonic Lift, Customer Success Operations:

Techtonic Lift is great if you are just getting started with ChurnZero or need assistnace with larger projects. Review collected by and hosted on G2.com.

What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?

Naomi at Techtonic is great to work alongside of our business and customer success requirements. She learned about our business, goals and assisted with outlining effective automated plays and custom dashboards in ChurnZero. Review collected by and hosted on G2.com.

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Mike S.
MS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Techtonic Lift, Customer Success Operations?

They were so easy to work with. Took time to understand our business and the end goal we were trying to achieve. Didn't provide a cookie cutter solution. Instead proposed material changes to our setup to enhance the experience for our end users and clients. Even made recommendations unrelated to the work to better our entire client journey. Took the time to also explain the why behind certain recommendations opening our team up to new ways of setting up our CS platform Review collected by and hosted on G2.com.

What do you dislike about Techtonic Lift, Customer Success Operations?

There really wasn't anything I dislike about Techtonic Lift. I would work with them again in a second! Review collected by and hosted on G2.com.

Recommendations to others considering Techtonic Lift, Customer Success Operations:

You won't regret the decision. Your team and your clients will benefit greatly! Review collected by and hosted on G2.com.

What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?

When we need to create additional bandwidth or solve complex challenges related to our customer journey, we look to Naomi and the team at Techtonic Lift. Review collected by and hosted on G2.com.

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Casey S.
CS
Vice President of Customer Success
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Techtonic Lift, Customer Success Operations?

Professional engagement, extremely fast to respond and act, quality of work and adpatation for our business vertical. Review collected by and hosted on G2.com.

What do you dislike about Techtonic Lift, Customer Success Operations?

May not be the best for for an organization that is unwilling to be flexible in their current process. Review collected by and hosted on G2.com.

Recommendations to others considering Techtonic Lift, Customer Success Operations:

Be candid and open with your business problems and what you are ultimately trying to solve. This will ensure you are able to maximize your time and the experience that comes from engaging with Techtonic Lift. Review collected by and hosted on G2.com.

What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?

Maximizing our implementation of ChurnZero and sharing of industry expertise and best practice, Review collected by and hosted on G2.com.

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Mary M.
MM
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Techtonic Lift, Customer Success Operations?

Efficiency, accruacy, and understanding.... Review collected by and hosted on G2.com.

What do you dislike about Techtonic Lift, Customer Success Operations?

There is nothing to dislike... wish we used TL more! Review collected by and hosted on G2.com.

Recommendations to others considering Techtonic Lift, Customer Success Operations:

I would recommend TL for everyone! Review collected by and hosted on G2.com.

What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?

Working as a fractional asset to ensure our customer success operations are continuing to move along Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
AM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Techtonic Lift, Customer Success Operations?

Naomi makes a real effort to understand how our team operates and how we work with our customers and provides tailored recommendations and solutions based on her deep knowledge of ChurnZero and our team's goals. Review collected by and hosted on G2.com.

What do you dislike about Techtonic Lift, Customer Success Operations?

I don't dislike anything about Techtonic Lift! Review collected by and hosted on G2.com.

What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?

ChurnZero expertise - building custom reports & plays, providing training & enablement for the team and troubleshooting any technical questions/issues. Review collected by and hosted on G2.com.

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Techtonic Lift, Customer Success Operations Categories on G2
Customer Success Training
Customer Success Training

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