--- title: Techtonic Lift, Customer Success Operations Reviews meta_title: 'Techtonic Lift, Customer Success Operations Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Techtonic Lift, Customer Success Operations works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 11 scale: '5' date_modified: '2026-07-17' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Techtonic Lift, Customer Success Operations Reviews **Vendor:** Techtonic Lift **Category:** [Customer Success Training Providers](https://www.g2.com/categories/customer-success-training) **Average Rating:** 4.9/5.0 **Total Reviews:** 11 ## About Techtonic Lift, Customer Success Operations Techtonic Lift provides fractional customer success operations services, such as Customer Success Platform (CSP) administration, CS Operations consulting, and interim CS leadership. As fractional ops hires, we are hands-on, boots-on-the-ground help for your SaaS company or startup. We advise, but we also configure, execute, and integrate whatever your company and your customers need at the time. Hang out with us for a month or a year, we are flexible and will gladly fill in the gaps until you are ready for your next (or your first!) full-time customer success ops hire. ## Techtonic Lift, Customer Success Operations Pros & Cons **What users like:** - Users value the **collaborative partnership** with Techtonic Lift, appreciating personalized support that drives successful outcomes. (2 reviews) - Users value the **exceptional customer support** from Techtonic Lift, noting their dedication to achieving meaningful outcomes. (1 reviews) - Users appreciate Naomi's **effective teaching** , noting her responsiveness and knowledgeable insights that enhance learning. (1 reviews) - Users value Naomi's **customized meeting approaches** and her effective brainstorming support with ChurnZero strategies. (1 reviews) - Users find their experience with Techtonic Lift and Naomi to be **enjoyable and highly effective** for successful operations. (1 reviews) - Guidance (1 reviews) - Personalization (1 reviews) - Real-life Scenarios (1 reviews) - Users value the **customized solutions** from Techtonic Lift, enhancing their Customer Success strategies and overall client journey. (1 reviews) - Team Collaboration (1 reviews) ## Techtonic Lift, Customer Success Operations Reviews ### 1. Churnzero Optimization Project **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. **Reviewed Date:** March 17, 2026 **What do you like best about Techtonic Lift, Customer Success Operations?** TL's deep understand of Churnzero and ability to solution what we needed **What do you dislike about Techtonic Lift, Customer Success Operations?** The hours did get quickly consumed. We then adjusted our approach to review them on calls **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** Techtonic Lift has been a huge help in getting more out of ChurnZero for our team. They took the time to really understand how we work and where we were getting stuck, then helped us clean things up and make the platform actually useful day-to-day. Whether it was improving our segmentation, setting up smarter automations, or giving us better visibility into our data, everything they did felt practical and impactful. They’re easy to work with, super responsive, and bring a lot of real-world experience to the table. It honestly feels like they’re an extension of our team. ### 2. Absolute game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Christy D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Techtonic Lift, Customer Success Operations?** Not only is Naomi able to create, streamline processes for you; she provides advice and guidance for what will work best for your individual team. **What do you dislike about Techtonic Lift, Customer Success Operations?** I don't have any downsides for working with Techtonic Lift. **Recommendations to others considering Techtonic Lift, Customer Success Operations:** Absolutely work with Naomi if you want to put into effect any new processes and strengthen your customer success team! **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** Naomi helped us automate processes for our CSMs, so that our CSMs could focus on providing strategic advice rather than unnecessary clerical work. ### 3. Exceptional partner for ChurnZero implementation & CS process optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Tara D. | Senior Director of Enterprise Customer Success, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Techtonic Lift, Customer Success Operations?** The best part of working with Techtonic Lift was the partnership. Naomi truly operated as an extension of our team. She took the time to deeply understand our business, customers, and goals, and brought both strategic and technical expertise to every step of the project. Her ability to balance big-picture thinking with hands-on execution made a tremendous difference in the success of our ChurnZero implementation. I also appreciated how proactive, responsive, and invested she was in helping us drive meaningful outcomes for our CS organization. **What do you dislike about Techtonic Lift, Customer Success Operations?** I honestly do not have any dislikes. If anything, I only wish we could have hired Naomi full time. She was such an integral partner to our success that it would have been a huge win to keep her on our team permanently. **Recommendations to others considering Techtonic Lift, Customer Success Operations:** If you are considering Techtonic Lift, I would absolutely recommend moving forward. Naomi is an expert in building scalable CS operations and a true partner throughout the process. Whether you are implementing ChurnZero for the first time or optimizing an existing instance, having Naomi involved will save your team significant time and help you avoid common pitfalls. Her ability to drive both strategic and tactical outcomes made a tremendous difference for us, and I would not hesitate to work with her again. **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** Techtonic Lift helped us address several key Customer Success operations challenges as we implemented ChurnZero across two enterprise product lines. We needed to scale our CS processes, replace manual workflows that were limiting efficiency, and build a system that would support proactive, data-driven customer engagement. Naomi was absolutely critical to our success. She brought deep expertise, strategic thinking, and a collaborative approach that ensured we designed a ChurnZero instance that truly fit our business needs. Thanks to Naomi’s partnership, we automated 39+ manual processes, gained greater visibility into customer health, and enabled our team to engage more effectively across the customer lifecycle. Beyond her technical skill, Naomi was an incredible partner throughout the project. She was proactive, responsive, and fully invested in helping us achieve our goals. The impact of her work continues to benefit our CS organization today. ### 4. Techtonic Lift is the ultimate DREAM partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Techtonic Lift, Customer Success Operations?** To put it succinctly - Working with Techtonic Lift and Naomi is both enjoyable and highly effective! **What do you dislike about Techtonic Lift, Customer Success Operations?** Only that I can't hire her as a full-time employee ;-) **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** I have had the absolute pleasure to have worked with Naomi at Techtonic Lift for over two years! She has been the dream partner since Day 1. We initially hired Techtonic Lift to help us build upon our strategy after just completing our ChurnZero implementation, as well as, support our expansion into other areas of the business. Naomi immediately jumped right in to understand our complex data structure, business goals, and wasted no time in providing strategic value right from the start. With her help, we automated several manual processes for our CSMs, streamlined our at risk management & renewal processes, increased the validity of our data with data quality processes, stood up churnscores to support our health monitoring strategy, and built beautiful custom dashboards for data-backed decision making - all while providing daily user support and SO much more. I am deeply grateful for the opportunity to benefit from Naomi’s exceptional expertise in our ChurnZero strategy, and equally appreciative of the chance to work with such a sincere and genuine person.Thank you for everything, Naomi!!! ### 5. Talented CS Consultant with ChurnZero & Customer Success CRM Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Bri A. | Manager, Customer Success (Key, Enterprise), Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Techtonic Lift, Customer Success Operations?** Naomi at Techtonic Lift customizes our meetings based on my organization's specific pain points, and brings real-world examples of how we can best tune our Customer Success tool (ChurnZero) to our goals. Naomi in particular is also a great brainstorm companion - if I have an idea of something I want to try with my team, she's often the first person I call to share my ideas with and get strong constructive feedback. **What do you dislike about Techtonic Lift, Customer Success Operations?** So far in our relationship there isn't anything to dislike. **Recommendations to others considering Techtonic Lift, Customer Success Operations:** I would recommend giving Techtonic Lift a call if you have any of these challenges with your Customer Success, Account Management, or Operations teams: - Lack of efficient account reviews (meaning, a lack of understanding about a CSM's book of business) - Lack of effective churn retrospective or churn review (meaning, imperfect understanding of why someone churned, what to do about it, and who to go to for help) - CSMs not feeling accountable for their own success or the success of their book - Anything, and I mean ANYTHING regarding ChurnZero, from overarching goals to in-the-weeds tactical questions - Lack of a CS network to bounce ideas off of **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** Techtonic Lift is helping my Customer Success organization structure meetings, especially around Churn prevention, Churn review & retrospection, and doing so without shame or arrogance. Techtonic Lift's services are a value-add to our CS team and to our culture. ### 6. Experienced ChurnZero and Customer Success Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Zach C. | Director of Customer Expeirnece, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Techtonic Lift, Customer Success Operations?** Naomi is responsive, knowledgeable and provides insights on the most effective efforts. **What do you dislike about Techtonic Lift, Customer Success Operations?** I wouldn't say a dislike, but she is busy. However, she if very efficent once she has the objective. **Recommendations to others considering Techtonic Lift, Customer Success Operations:** Techtonic Lift is great if you are just getting started with ChurnZero or need assistnace with larger projects. **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** Naomi at Techtonic is great to work alongside of our business and customer success requirements. She learned about our business, goals and assisted with outlining effective automated plays and custom dashboards in ChurnZero. ### 7. Techtonic Lift will elevate your CS Operations! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Techtonic Lift, Customer Success Operations?** They were so easy to work with. Took time to understand our business and the end goal we were trying to achieve. Didn't provide a cookie cutter solution. Instead proposed material changes to our setup to enhance the experience for our end users and clients. Even made recommendations unrelated to the work to better our entire client journey. Took the time to also explain the why behind certain recommendations opening our team up to new ways of setting up our CS platform **What do you dislike about Techtonic Lift, Customer Success Operations?** There really wasn't anything I dislike about Techtonic Lift. I would work with them again in a second! **Recommendations to others considering Techtonic Lift, Customer Success Operations:** You won't regret the decision. Your team and your clients will benefit greatly! **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** When we need to create additional bandwidth or solve complex challenges related to our customer journey, we look to Naomi and the team at Techtonic Lift. ### 8. Excellent personalized service with an expert! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Techtonic Lift, Customer Success Operations?** Naomi provides personlized help according to your business needs, size and bandwith. **What do you dislike about Techtonic Lift, Customer Success Operations?** Nothing, aside from not having more time with her! **Recommendations to others considering Techtonic Lift, Customer Success Operations:** Book her now for all your customer success consulting needs. You will not regret it! **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** Naomi played a crucial role in establishing our customer success department from scratch. She is a true expert with extensive knowledge in ChurnZero, video content, and professional development. I am incredibly grateful for all the time and effort she has dedicated to our organization. As a solo customer success rep, it would have taken me years to achieve what Naomi and I accomplished together in just a few months. Naomi is a valuable asset when it comes to customer success and client engagement. Run, don't walk and book her services now! ### 9. Accelerated Deployment **Rating:** 4.5/5.0 stars **Reviewed by:** Casey S. | Vice President of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Techtonic Lift, Customer Success Operations?** Professional engagement, extremely fast to respond and act, quality of work and adpatation for our business vertical. **What do you dislike about Techtonic Lift, Customer Success Operations?** May not be the best for for an organization that is unwilling to be flexible in their current process. **Recommendations to others considering Techtonic Lift, Customer Success Operations:** Be candid and open with your business problems and what you are ultimately trying to solve. This will ensure you are able to maximize your time and the experience that comes from engaging with Techtonic Lift. **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** Maximizing our implementation of ChurnZero and sharing of industry expertise and best practice, ### 10. Naomi at Techtonic Lift is the best out there **Rating:** 5.0/5.0 stars **Reviewed by:** Mary M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Techtonic Lift, Customer Success Operations?** Efficiency, accruacy, and understanding.... **What do you dislike about Techtonic Lift, Customer Success Operations?** There is nothing to dislike... wish we used TL more! **Recommendations to others considering Techtonic Lift, Customer Success Operations:** I would recommend TL for everyone! **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** Working as a fractional asset to ensure our customer success operations are continuing to move along ### 11. Naomi at Techtonic Lift has been instrumental to our CS team's success implementing ChurnZero **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Techtonic Lift, Customer Success Operations?** Naomi makes a real effort to understand how our team operates and how we work with our customers and provides tailored recommendations and solutions based on her deep knowledge of ChurnZero and our team's goals. **What do you dislike about Techtonic Lift, Customer Success Operations?** I don't dislike anything about Techtonic Lift! **What problems is Techtonic Lift, Customer Success Operations solving and how is that benefiting you?** ChurnZero expertise - building custom reports & plays, providing training & enablement for the team and troubleshooting any technical questions/issues. - [View Techtonic Lift, Customer Success Operations pricing details and edition comparison](https://www.g2.com/products/techtonic-lift-customer-success-operations/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-28+00%3A45%3A30+-0500&secure%5Bsession_id%5D=e9bf558a-2357-472a-9181-79caa715a011&secure%5Btoken%5D=85a0176ebf3f3b40c67f0e4a0cca21b7feb2ec4af9d4fd57c096dd2e22d44f84&format=llm_user) ## Techtonic Lift, Customer Success Operations Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Techtonic Lift, Customer Success Operations Alternatives - [SuccessCOACHING](https://www.g2.com/products/successcoaching/reviews) - 4.6/5.0 (938 reviews) - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (765 reviews) - [Hoffman LLC](https://www.g2.com/products/hoffman-llc/reviews) - 4.8/5.0 (36 reviews)