Dyspatch Reviews & Product Details

Dyspatch as a tool is very easy to use and straightforward. They have integrations with most common ESP and email tech systems making it it a great templating solution for us. They were extremely easy for us to implement on top of our internal transactional email system. My favorite thing about Dyspatch is the Support team. As someone who works in Martech and manages multiple third party vendors, Dyspatch is the easiest and most responsive vendor that I have. Anytime we have an issue where we are stumped and can't figure something out, our support team quickly swarms to get us answers and resolve the issues we are seeing which are almost always due to user misunderstanding. They also have extensive documentation that allows us to self-serve, and the team is always ready to jump on a call to train us or help brainstorm solutions for our needs.

Lastly, while no third-party tool is ever without flaw for how companies need process and flows to work with internal systems, Dyspatch does an amazing job of actually listening to our suggestions and feedback to then implement product features and updates to fulfill gaps. Review collected by and hosted on G2.com.

The only downside I have for Dyspatch is that I assume the are smaller and newer than a lot of the other players in their space, so there were a lot of small feature gaps that we expected them to have that they didn't have. BUT I will say that alot of those gaps were amplified by just our own internal nuanced way of working AND Dyspatch has resolved just about every gap that we've ever communicated to them. Review collected by and hosted on G2.com.

Working with Dyspatch for over a year and a half has been nothing short of awesome! They've been instrumental in helping us create beautifully cohesive emails for major moments here at Patreon. Their support team is absolutely top-tier. Every time I have a question, no matter how tricky, they handle it with care and speed, making even the toughest issues seem like a breeze.

The entire Dyspatch team is a joy to work with, and I’m genuinely excited to continue this partnership. I couldn’t ask for a better team to have in our corner! Review collected by and hosted on G2.com.

They’re a smaller company, so their product might have a few quirks, but they’re always eager to gather feedback and continuously improve the experience. Review collected by and hosted on G2.com.

As a marketer, you must have best-in-class tools to produce high-quality work efficiently. Dyspatch is *by far* one of the best tools I've onboarded in the past few years (and I now have brought it to 2x companies!).

Whether you're a small, scrappy marketing team or from a large enterprise, Dyspatch is *the* tool for driving efficiencies, being able to scale content quickly, and do so all while keeping your brand team happy.

Because it sits on-top of your ESP, it gives you the flexibility to design outside of the platform, collaborate with teammates, and distribute to multiple tools.

Dyspatch's biggest value-add is its team. From translating Figma designs to coded blocks in hours, not weeks, to fast customer support, they have been a pleasure to work with and have helped email become one of our top-performing channels. Review collected by and hosted on G2.com.

An area of improvement would be more integrations with other ESPs.

Regardless, there's still the option to export as an HTML and upload to our ESP, it just adds a few more steps. Review collected by and hosted on G2.com.

Being a developer, you can conveniently access a list of all sent emails to ensure that emails are being sent to the right individuals. It's also quick to enter data directly into their models for personalized emails. This is a suitable choice for startups looking to pave the groundwork for email marketing as well as outreach services. Review collected by and hosted on G2.com.

It's difficult to locate templates when you're searching for them. The search box does not function properly; you must pick "All" in order for the search to function. There is still no snapshot preview, making it difficult to easily search, edit, and preview updates. It is important to equate a sample prototype with a snapshot in another window. Review collected by and hosted on G2.com.

Variety of templates offered plus drip campaigns. Review collected by and hosted on G2.com.

Beware. I registered for a conference in which Dyspatch was speaking at. I was then included in their email subscription list. I tried to unsubscribe by clicking the unsubscribe link at the bottom of the email but I landed on a page with erroneous code and was unable to unsubscribe. I replied to the email notifying them of the problem and to unsubscribe me, and a rep said thanks for the heads up and that I will be unsubbed. Well, in the next three days, I continued to receive more emails - one every day, for a total of four, and clearly, I was irate receiving them. I presume I've been put in a drip campaign and I assume their emails will continue coming until their campaign ends, even though in every email, I said they need to take a look at their broken unsubscribe link and fix it. I've cleared my browser cache, did private browsing, tried different browsers, it all came up with the same error page.

Their email domain is "sendwithus" and the broken unsubscribe page has "sendwithus" in the URL, which is one of their products. It makes sense they're using their own products, but holy moly, if this is any indication of what their product is like and they cannot fix an essential and required feature (unsubscribe link) even for their own email marketing, then that's all I need to know to avoid them at all costs. There's plenty of other email marketing/marketing automation platforms out there. Review collected by and hosted on G2.com.

Sendwithus template are fully featured with support for JINJA. The web interface for template design, preview, and "device testing" give us confidence that emails will look good for all recipients.

Versioning templates makes sense.

Developers have had no problems with the integration libraries (we trigger from our Java backend).

Web based analytics are also easy to use and provide most of the information we need to for the most common troubleshooting tasks.

Support team is fantastic. Very fast responses, and always finds a solution/answer. Review collected by and hosted on G2.com.

API is pretty basic and sometimes we are not able to get troubleshooting data needed from either API or dashboard. In fact some things are in the dashboard through a web app layer that is not directly available through API. Review collected by and hosted on G2.com.

Ability to review in clients, send test emails and do A/B testing. Review collected by and hosted on G2.com.

lack of folders for snippets; it would be good to be able to archive but still view old versions for record-keeping. Review collected by and hosted on G2.com.

I love the usability both on the frontend and with the api. So much thought has gone into how people actually use the software. The ability to easy copy template id's is a lifesaver. I know it seems small, but it brings the use-ability up to 11. Review collected by and hosted on G2.com.

There frontend does not always update as if the page was refreshed. Sorting is a good example of this. Things are sorted alphabetically when you refresh, but not so when you update things on the frontend.

Email templates always look ugly. It's really hard to organize your html in way that isn't overwhelming to nontechnical people. Also, would like to be able to access snippets from within the template editor. You currently have to have multiple windows or tabs open to manage snippets.

ALSO just thought of this! But versioned snippets? Right now if you change a snippet it affects all of your emails. I wish there was a way to create another version that you can test out before you publish it live.

Finally, a better way to promote versions when you promote new code that makes use of those new versions. There have been a couple times where this has been missed because it is an extra task. Review collected by and hosted on G2.com.

I really like the use of jinja in templates - it is a really powerful feature that allows those who excel at formatting and email marketing shine with straightforward implementation of devs (passing necessary data to templates in API calls and automations) Review collected by and hosted on G2.com.

I think it is very unfortunate that you can not pull very much from log data using the API. One very obvious example would be the inability to render the sent email based on the log. Instead, I have to try to reconstruct the data that would have been sent to the api call/automation, and call the render method on that data. Review collected by and hosted on G2.com.

Live template builder is great for coders, Litmus integration makes QA a breeze, snippets save time and effort, reliable data importing/personalization Review collected by and hosted on G2.com.

No nested folders, search function is a little lacking. Review collected by and hosted on G2.com.