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Talkative Reviews & Product Details - Page 2

Talkative Overview

What is Talkative?

Talkative: AI-Powered Customer Engagement for B2C Contact Centres Struggling with high volumes of customer queries? Talkative's generative AI chatbot can handle between 50% and 88% of digital queries, freeing your agents to focus on complex issues. Our platform seamlessly integrates AI and human support, ensuring customers always get the help they need. Key benefits: - Slash response times with 24/7, brand-trained generative AI chat and chatbots in 135+ languages - Boost sales with personalised customer service responses that provide intelligent product advice - Reduce costs by automating routine inquiries and seamlessly escalate to AI assisted live agents when needed - Integrate easily with contact centers and CRMs like Mitel, NICE, Salesforce, Microsoft Teams and Dynamics, and Genesys Talkative's intuitive interface empowers agents with AI-powered live chat features like Agent Assist and Suggested Knowledge Responses, dramatically improving efficiency. Extend your reach with chat and chatbots across WhatsApp, SMS, and Facebook Messenger capabilities, all available in a single pane of glass. Get deep insights into customer interactions and behaviour with AI analysis, customisable dashboards, real-time analytics and reporting, and much, much more. With Talkative, leading brands like Bugaboo have seen a 50% reduction in customer service chat queries, while Healthspan's busy contact centre achieved a staggering 88% AI resolution rate for complex product queries - all resolved with AI. Ready to revolutionize your customer engagement? Get Talkative by visiting our website today!

Talkative Details
Languages Supported
Bengali, Bulgarian, Czech, Welsh, Danish, German, Greek, English, French, Dutch, Punjabi, Polish, Spanish
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Product Description

Talkative helps companies to communicate with their customers through websites/apps. It allows you to embed voice, video, chat and cobrowsing into your website to see, understand and solve customer problems in real time.


Seller Details
Seller
Talkative
HQ Location
Newport, Wales
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Description

Scale customer support with brand-trained generative AI Imagine ChatGPT could accurately and securely automate your customer interactions while assisting your human agents on AI live chat, WhatsApp, SMS, and video. That’s Talkative.


Chris T.
CT
Overview Provided by:

Recent Talkative Reviews

Akriti S.
AS
Akriti S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Digital Talks"
Working environment helps in enhancing the professional growth and achieving the goals. ii) Perks and incentives encourage for improvement in wo...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"A great service for live chat capabilities and more!"
Talkative's easy to use interface make it easy to implement and train a team of agents quickly. Keeping an eye on interaction logs is swift and ea...
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Very pleased with the product features and the provided support"
Besides the fact that the product is continuously in development and it has a lot of useful features, the support that you get is really great, qui...
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Talkative Media

Talkative Demo - Automate support with a human-like GenAI chatbot
Create conversational flows in minutes with an easy-to-use builder that uses generative AI and fallback intents. Gather information via conversational AI and pull in personalised data from your CRM. Teach your generative AI chatbots everything they need to know with secure Large Language Mo...
Talkative Demo - Scale customer support without increasing agent headcount, wait times, or budget
Handle between 50% and 88% of customer interactions with instant, accurate, and personalised generative AI that saves you 4-10x of other enterprise chatbot development - all easily managed in-house without coding.
Talkative Demo - Give agents the answer to all customer queries with AI live chat
Serve customers faster and smarter with AI-powered live chat that gives your agents accurate answers and next step advice - all based on your brand knowledge. Give your agents instant AI suggestions and assistance from Navi, your agents’ personal AI that’s trained on your brand knowledge base ...
Talkative Demo - Integrate into your existing workflows
Connect Talkative to your CRM, contact centre, social messaging accounts, and more. Need an integration that you don't see? Get in touch by clicking the contact button below.
Talkative Demo - Optimise every interaction with AI-powered analytics
Drive efficiency and growth with a suite of visual dashboards and reports that provide actionable AI optimisation suggestions and QA automation. Create proactive alerts, bulletins, and reports Update your stakeholders by building and sharing custom reports, email / sms bulletins, and editable...
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20 Talkative Reviews

5.0 out of 5
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20 Talkative Reviews
5.0 out of 5
20 Talkative Reviews
5.0 out of 5

Talkative Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkativeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
RH
Client Services Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Talkative?

Talkative have been our dedicated Live Chat fulfillment partner since 2018. The team are great to work with, and nothing is ever too much trouble.

Customer experience is at the forefront of everything they do, and their ability to set up Live chat solutions quickly and effectively means that we can often exceed our client’s expectations with implementation.

From a user perspective, we have jointly developed a console that works for a contact centre, but the Talkative Engage platform always works well for dealerships and OEM’s. The team constantly refine and improve the console, ensuring complete end-to-end testing and our buy-in before release.

Talkative are reactive to our needs and, more importantly, adapt their solution to ensure we achieve best-in-class service. New features are constantly added to their roadmap, and we regularly review together to enhance our combined service offering to the market. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

No issues at all – the team make themselves available for contact and are fast to respond to any queries. Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

We are constantly reviewing items together and finding solutions to refine and optimise our service offering. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
EL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Talkative?

Talkative has been a great partner to work with. They have provided a customized solution to meet our business needs and ensure seamless integration with our customers. We have implemented a hybrid video and chat solution with Mitel Contact Center Solution for our travel business. Overall, excellent product and highly recommended. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

There is no dislike at this time with the product or support Review collected by and hosted on G2.com.

Recommendations to others considering Talkative:

Excellent product and a great team to work with. Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

Provide a better customer experience interacting with our agents. Review collected by and hosted on G2.com.

Verified User in Automotive
CA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkative?

Talkative are an easy supplier to work with. They react quickly and understand the partnership between supplier and customer. Their technology is great and we have seen real measurable value and sales from introducing this system. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

I cant think of any downsides of working with Talkative. Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

Putting our customers at the front and centre of our website, using the webchat and concierge service 24/7 allows customers to interact with us on their terms. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkative?

We decided to implement the Talkative web chat solution to integrate with our Mitel Contact Centre solution, enable translation and other features and provide more reassurance around GDPR. The Talkative team proved a pleasure to work with, they are pro-active and take on board suggestions for feature development, exceeding our expectations. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

Nothing to dislike – the product does not have Facebook messenger integration at present but they have listened to our feedback and the enhancement is due soon. Review collected by and hosted on G2.com.

Recommendations to others considering Talkative:

Great product with brilliant support Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

GDPR - Meet legislation, Mitel Integration - Queue management, Customer Portal Support - Helping customers with login issues to self serve Review collected by and hosted on G2.com.

Dienifer N.
DN
Analista de Service Desk
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Talkative?

The ease and convenience of registration and support. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

Sometimes the tool takes a while to respond, but nothing much. Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

Fortunately it helps me a lot with the registration, I can now have a more precise automation. Review collected by and hosted on G2.com.

CN
Head of Membership Services Operations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Talkative?

To be honest its the whole solution. It's ability to seamlessly integrate with our MITEL telephony was our initial attraction as we wanted to be able to manage webchat and calls together in the same system. However from the first discussion with Talkative we knew it was going to give us so much more. Talkative as a company are very easy to work with, they are down to earth, open and collaborative. Their solution has the bells and whistles you'd like as well, from being able to view which screen your customer is on to being able to live interact with that screen to name two of many. It's also very easy to use for all; customers, agents and management which is a must in a busy environment. All in all i would highly recommend Talkative as a company and webchat solution. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

Nothing major springs to mind, the reporting could be a little better but they've engaged with us on that and are working on it. Review collected by and hosted on G2.com.

Recommendations to others considering Talkative:

Use them, you wont regret it Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

No problems with it at the moment. Our main benefit was a service based one, offering a contact mode for customer who wish to use it. when we roll out webchat to more of our website, we've taken a phased approach, we expect to see a reduction in application drop outs and web related calls to our contact centre. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkative?

The support and guidance we have received from Talkative has been invaluable and has enabled us to offer our customers the right level of service through live chat and meet expectations. We were able to work closely with Talkative from the initial scoping of the project through to implementation and post-launch improvements to ensure the product suited our needs and this was critical to the success. The integration into our phone and email systems means that the management of workload streams is more efficient and can be viewed in one screen which is critical to us seeing a single view across all contact points. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

There is nothing we overly dislike about the product, but an improvement could definitely be made with the reporting, ideally it would be an essential everyday tool that was clearer and easier to run ourselves rather than relying on Talkative. Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

We can talk to more customers via our website and help them with their queries this we can quantify as our abandonment rate is the lowest it has ever been and the growth in our live chat channel is significant at around +50%, so we are definitely seeing commercial service benefits. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkative?

Talkative have been very proactive in helping us increase our digital leads. They have worked hard to customise all of this to our brand, as well as ensuring the various lead generation tools are correctly tracking. They are forward-thinking, the results have been excellent nd the team easy to communicate with. There are also usually plenty of new developments in the pipeline for us to consider implementing. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

We have had no problems with Talkative. If we ever have any queries they are dealt with quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Talkative:

Great solution Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

We are working with them to increase our digital leads and the results have been impressive. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkative?

We experienced a marked growth in leads after using Talkative’s products on our website. Set up was painless and the company are excellent to deal with. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

There is no mobile app. Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

Talkative has bridged lines of communication between our customers and ourselves. This has caused a marked growth in sales and a decrease in abandoned checkouts. Review collected by and hosted on G2.com.

CW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Talkative?

The implementation was seamless and the cost effective product has delivered solid results from day one. Their team are highly skilled and we have been very impressed by our experience with them. They are very much recommended. Review collected by and hosted on G2.com.

What do you dislike about Talkative?

There is nothing to dislike. The product was implemented according to schedule and cost. Review collected by and hosted on G2.com.

Recommendations to others considering Talkative:

We recommend Talkative without reservation. Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

Improved inbound communications using web calling solution. It makes it easier for customers to connect with us and we have received a spike in demand enquiries since starting with Talkative. Review collected by and hosted on G2.com.