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Talkable Reviews & Product Details - Page 2

Talkable Overview

What is Talkable?

Talkable’s marketing technology empowers e-commerce brands to acquire & retain high-value customers through referral & loyalty marketing programs. As a single-source solution for your referral marketing and loyalty marketing needs, brands are able to create seamless user experiences designed to increase brand engagement and build brand affinity. For both referral and loyalty solutions, Talkable offers comprehensive segmentation capabilities, a built-in A/B testing suite, and best-in-class fraud prevention intelligence. Talkable is more than just a technology solution, we’re also your partner. As such, every client has a dedicated team of experts who will strategize, envision, create, deploy, optimize all of your campaigns. The customer success team will act as an extension of your marketing team designing referral and loyalty programs that exceed your expectations. Talkable is best suited for brands with $4M+ in annual revenue. Our enterprise clients on average see a 52X ROI from their referral programs. Talkable’s Marketing Solutions are used to: -Identify, target, and reward your most valuable customers through in-depth data analysis. -Acquire and retain your highest-value clients at a low cost -Drive more sales and increase revenue Talkable was founded in 2009 and pioneered the ability to digitally track the virality of word-of-mouth marketing which ultimately sparked the creation of Referral Marketing. Today, Talkable develops and implements long-term growth strategies targeting new customer acquisition, increased retention, higher LTV, all at a significantly lower CPA than other marketing channels. Talkable is trusted by 250 brands such as L’Occitane, FitJoy, American Eagle, and TOMS– bringing over $1 billion in referral sales for its customers.

Talkable Details
Product Website
Languages Supported
English
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Product Description

Talkable is a SaaS platform that enables companies to capitalize on the science behind referral marketing, while increasing revenue and preventing fraud.

How do you position yourself against your competitors?

Far and away, Talkable has the industry’s best customer success support team. An important element of acquiring and retaining customers is keeping campaigns optimized and relevant in the buyer’s journey. When working with Talkable, brands will work with a Customer Success Manager as well as a Campaign Manager; which means access to award-winning strategy AND results; with traffic, conversion, and incremental revenue.

Talkable is also known for:
-Implementation and integration support to seamlessly fit into your existing tech stack
-The flexibility of design and customization of programs
-Access to a comprehensive dashboard, analytics, and data; all of which are interpreted into actionable insights
-Fraud Prevention Intelligence


Seller Details
Seller
Talkable
Company Website
Year Founded
2010
HQ Location
San Francisco, CA
Twitter
@talkable
3,043 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Description

Talkable is a customer referral and loyalty program platform that helps brands increase customer acquisition and retention through personalized referral marketing. By leveraging data-driven insights, Talkable enables businesses to create tailored referral campaigns that incentivize customers to share their experiences and recommend products to others. The platform offers tools for tracking performance, optimizing campaigns, and enhancing customer engagement, making it a valuable resource for companies looking to grow their customer base and enhance brand loyalty. For more information, visit their website at [talkable.com](https://www.talkable.com).


Sara C.
SC
Overview Provided by:

Recent Talkable Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Great platform, great customer service"
1. Customer Support - We've been dealing with Talkable for over 2 years now and they've been fantastic with their customer support. They've been ex...
PF
Peter F.Small-Business (50 or fewer emp.)
2.0 out of 5
"Talkable Does the Job, but Expensive"
Talkable was a very capable referral program. It did the thing we asked, but the tools were basic and felt like the price was a bit steep for its f...
Maria Camila R.
MR
Maria Camila R.Mid-Market (51-1000 emp.)
4.0 out of 5
"A great tool to increase referral purchases"
Their features to administrate campaigns and the easy way to integrate this with your back-end. I like being able to manage everything, from images...
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Talkable Media

Talkable Demo - Configurable Dashboard
With full access to our real-time dashboard and our comprehensive reporting suite, you’ll easily understand which campaigns are high-performing, which key metrics to focus on how to turn data into actionable insights.
Talkable Demo - Flexible Design
Whether you choose our WYSIWYG editor or custom HTML and CSS, Talkable allows you to completely customize your campaigns. Once campaigns are designed, test each to get a better understanding of program performance. Ongoing optimization makes for higher conversion while also improving the custome...
Talkable Demo - Talkable Fraud Prevention
Talkable’s best-in-class fraud algorithm has blocked over 5 million fraudulent attempts, which equates to over $110M in savings for our customers. Talkable puts the power to prevent fraud in your hands; you'll be able to choose the exact instances or combination of instances to ensure only meanin...
Talkable Demo - Total Campaign Confidence
Feel confident in the campaigns you've created even before they launch. With the ability to create, preview, and test all before "go live", you'll be sure that the campaign you designed looks and functions the way you intended.
SwimOutlet's CMO Alexander Sienkiewicz is sharing his experience of being a Talkable client for 4 years. SwimOutlet's referral program shows prominent results and 40X ROI, making it by far the lowest cost per acquisition channel.
Play Talkable Video
SwimOutlet's CMO Alexander Sienkiewicz is sharing his experience of being a Talkable client for 4 years. SwimOutlet's referral program shows prominent results and 40X ROI, making it by far the lowest cost per acquisition channel.

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46 Talkable Reviews

4.5 out of 5
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46 Talkable Reviews
4.5 out of 5
46 Talkable Reviews
4.5 out of 5

Talkable Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkableQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkable?

great a/b test capabilities, ease of use Review collected by and hosted on G2.com.

What do you dislike about Talkable?

There is nothing I dislike about talkable Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

Talkable is helping us increase the performance of our referral program and get customers to share important sales / other brand moments Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkable?

The team is very helpful! The best support, and easy of implementation and integration. We were able to move off yotpo in 2 weeks! Review collected by and hosted on G2.com.

What do you dislike about Talkable?

Nothing yet. everything has been great. Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

They are helping us gain new customers and increase repeat purchases Review collected by and hosted on G2.com.

Ed L.
EL
Director of Growth Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkable?

Strong customer support. They always come prepared with new ideas to test and optimize campaigns. Review collected by and hosted on G2.com.

What do you dislike about Talkable?

Better fraud prevention would help mitigate people who are trying to manipulate the offers. Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

Talkable powers our refer a friend program and we get a lot of referrals for our e-com sites. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkable?

Insightful and thorough account management team that diligently optimizes the offering and works to always keep things fresh. Quite easy to use and integrate onto the website, and we have seen good adoption of this from our customers. Review collected by and hosted on G2.com.

What do you dislike about Talkable?

No considerable downsides or dislikes since working with them. From top to bottom a positive experience. Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

Being able to have internanl advocacy tracked and rewarded in a meaningful way. Review collected by and hosted on G2.com.

SS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkable?

Quick response, especially in the technical aspects, Customer success is wonderful Review collected by and hosted on G2.com.

What do you dislike about Talkable?

Their decision to do a run-off of their Loyalty program Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

They help up with our referral program Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkable?

I like the staff - always testing and improving. Great for a small team! Review collected by and hosted on G2.com.

What do you dislike about Talkable?

Not very robust. The tech is stagnant and hasn't improved in 2 years. Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

Gaining new users- we are prompting contacts to share Review collected by and hosted on G2.com.

SC
Engagement Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkable?

The team are great and willing to go the extra mile and for our particular needs were able to build a custom setup. And when things haven't gone exactly to plan were able to resolve and update us quickly. The account management support is excellent too. We have monthly syncs and cover the current performance and how to optimise the campaign further. Review collected by and hosted on G2.com.

What do you dislike about Talkable?

Currently, US based, which works for a global company such as ours, but ideally, it would be great if they could have satellite offices in major cities like London. It would be great to connect with the team F2F occasionally. Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

We've launched a pilot referral programme in the UK, and we were very clear about what solution we needed to fit our needs. The Talkable team were able to build and deliver a more customisable solution that other competitors were unable to offer. Since launch, we've seen a positive impact from the referral scheme; whilst it's still early days, the conversion metrics are looking strong, and we feel this campaign will positively impact the UK market. Review collected by and hosted on G2.com.

Response from Eugine Dychko of Talkable

Thank you, Simran! We’re so glad to hear about your successful experience so far with us, and look forward to continuing our partnership!

Manuel S.
MS
Head of Strategy & Business Development
Information Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkable?

I enjoy working with the Talkable team and their referral platform for their high professionalism, flexibility and intuitive interface, as well as fast and efficient customer support. I like the ability to customize campaigns to suit my goals and the advanced features and tools. In general, I believe that the Talkable platform allows you to achieve excellent results in creating and optimizing referral programs. Review collected by and hosted on G2.com.

What do you dislike about Talkable?

I like everything but there are small flaws

which include limited customization options and an awkward interface for newbies, Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

Benefiting from this Talkable company can help us increase our customer base and sales and they take on the bulk of creating and analyzing referral programs, allowing companies to focus on their core business. Review collected by and hosted on G2.com.

Matt L.
ML
Chief Operating Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkable?

Talkables team is hands down one of the best I have ever worked with. The product is amazing and our distributors and customers love the functionality. It makes sharing products with a discount simple and easy thus increasing our conversion rate. Review collected by and hosted on G2.com.

What do you dislike about Talkable?

I can't say anything negative about Talkable. They have thought through everything when it comes to helping clients, providing reports, walking you through detailed reports on a monthly basis and most importantly, the A/B testing allows us to find what works for our campaigns. Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

It helps with converting new customers. We offer a discount to any new customer and in return, the person whom made the referral earns product credit. This helps with everyone wanting to share the products. Review collected by and hosted on G2.com.

Response from Eugine Dychko of Talkable

Thank you so much for your feedback, Matt! We love to hear how not only you find success in our product & services, but also the positivity you receive back from your customers on having the program available to them!

Austin F.
AF
Affiliate & Partnerships Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Talkable?

Talkable is exceptionally user-friendly while providing advanced features and tools to create and grow your referral program. Talkable allows you to customize your campaigns tailored to your brand's goals. Review collected by and hosted on G2.com.

What do you dislike about Talkable?

It would be helpful if Talkable could implement the ability to auto-populate advocates and friends into custom segments based on specific metrics. It would then allow you to serve unique copy, rewards and/or offers to these segments. Review collected by and hosted on G2.com.

What problems is Talkable solving and how is that benefiting you?

Talkable allows our brand to increase awareness and advocacy with unique offers + rewards for existing and new customers. Talkable has provided us with a more efficient and thorough solution compared to our previous referral provider. Review collected by and hosted on G2.com.

Response from Eugine Dychko of Talkable

Thank you for your feedback, Austin! We’re excited to hear that you’ve taken advantage of the customizable features Talkable has to offer, and have found it simple to navigate. Talkable has various segmentation capabilities that our team would be happy to discuss with you to continue to enhance your program. We’ll be in touch!