Talisma Chat & Cobrowse Pros and Cons

Talisma helps you to set up screen sharing and co-browsing on the go for your clients without them having to download any external apps. It works pretty much like AnyDesk, but it has more features which are better for a professional environment. Its easy for the clients to navigate and doesn't require a lot of explaining.

1) The latency is better than other competitors, like Anydesk.

2) Features like tab sharing and sound sharing.

3) Works fine even on average internet connections.

4) It's very easy to integrate into our work desktops because there is an option to hide specific applications/ data while sharing your screen.

5) I have used it four-five times till now, and the experience has been great. Review collected by and hosted on G2.com.

It's a great service but the problem is the constant downtimes. Even at the time of writing this, the website isn't working. And there is no way for us to contact support and get a reply fast because of it. What good are all the features if we cannot rely on it to use it in our meetings? Review collected by and hosted on G2.com.

I love how the tool makes it easier to communicate with customers in realtime. I can access chat history without any hassle and also use canned responses significantly. Cobrowse also is an impressive tool that provides hands on assistance, helping us guide customers or clients through complex processes without any difficulties and with great precision. Review collected by and hosted on G2.com.

Sometimes the system feels a bit slow, while handling multiple chats. Also, some features are a bit tricky to use without additional support. Review collected by and hosted on G2.com.

Talisma Chat & Cobrowse is helpful in the process of solving the intricate questions and concerns that customers have. I can easily identify problems and lead the customer through the buying process with the help of live chat and the possibility to monitor their actions. Review collected by and hosted on G2.com.

It has a pretty big drawback in my opinion as I can’t control what the customer will see on my screen precisely. I cannot selectively block areas or data which may be a major issue in terms of security when dealing with customers’ information. Review collected by and hosted on G2.com.

It can actually work well with small sized, simple companies where communcation in a collaborative browsing is not essential. Other than that, I can say the customer support worked really hard to get it implemented and made it easy for user testing. Review collected by and hosted on G2.com.

The product is not designed to go above, can work in simple organisations, not suitable for complex, especially multi national, international companies. The features won't be enough if you are looking for a better tool as this is supposed to be a daily tool to use. Review collected by and hosted on G2.com.

It helps users to seamlessly view a visitor's webpage in real time which helps in building communication in the real world, This helps in making is ease of use, ease of implementation and the customer support is round the clock. We can frequently use it with ease of integration. Review collected by and hosted on G2.com.

Nothing to be dislike when you get such great CRM Review collected by and hosted on G2.com.

Talisma Chat & Cobrowse offre une assistance instantanée, améliorant l'engagement client grâce à une interaction fluide et un partage d'écran efficace pour résoudre les problèmes. Review collected by and hosted on G2.com.

Talisma Chat & Cobrowse peut être complexe à configurer, avec une interface parfois peu intuitive. Certains utilisateurs signalent des ralentissements et un support technique perfectible. Review collected by and hosted on G2.com.

It's quick to set up and works well with other tools. The customer support is always helpful, and I find myself using it often because it just works. It has everything I need to manage chats and browsing with ease. Review collected by and hosted on G2.com.

I think some more customization options needs to be updated so that it can work smoothly with other tools. Review collected by and hosted on G2.com.

Talisma integrates seamlessly with popular CRM systems and other business tools, streamlining workflows and data management in relevance to customer support industry. Further, this platform allows for a high degree of customization, enabling businesses to tailor the chat experience to their specific needs and brand identity Review collected by and hosted on G2.com.

Pricing for Talisma can be on the higher side, especially for smaller businesses or those with limited budgets. Also, this platform may have a somewhat steep learning curve, especially for users who are new to chat and co-browsing technology. Review collected by and hosted on G2.com.

Customizable Workflows – Businesses can tailor chat routing, escalation, and agent assignment based on their needs. Review collected by and hosted on G2.com.

Outdated UI – The interface can feel clunky and outdated compared to modern chat and co-browsing solutions. Review collected by and hosted on G2.com.

Real time engagement which increases customer satisfaction Review collected by and hosted on G2.com.

In poor internet connection areas , not working Review collected by and hosted on G2.com.