Talisma Chat & Cobrowse Pros and Cons

Proactive chat capabilities of Talisma chat & cobrowse enables businesses to initiate chat with customers, helping to prevent issues and enhanced customer satisfaction. Review collected by and hosted on G2.com.

Integrating Talisma chat & cobrowse with other application can be complex sometimes and need technical expertise. Review collected by and hosted on G2.com.

Ce que j'aime le plus à propos de Talisma Chat & Cobrowse, c'est la façon dont il rend l'assistance client plus fluide et interactive. Review collected by and hosted on G2.com.

L'outil peut nécessiter un certain temps d’adaptation Review collected by and hosted on G2.com.

The ease with which we can resolve our customer query through chat is really helpful. Review collected by and hosted on G2.com.

Nothing as of now as the product is headed in right direction Review collected by and hosted on G2.com.

I like how me and a differnent group can be on the same browser and still communicate and intereact with eachother more easy. Review collected by and hosted on G2.com.

It was a bit glitchy when the other party joined. Review collected by and hosted on G2.com.

It was wonder chat and cobrowse use this application gives instant answers and very fast tech Review collected by and hosted on G2.com.

Nothing it's working very super so nothing dislike Review collected by and hosted on G2.com.

Talisma Chat & Cobrowse helos with bringing together multiple communication channels, such as email, social media, and messaging apps, providing a seamless customer experience. Review collected by and hosted on G2.com.

Talisma chat can be very complex and requires technical expertise to use. Review collected by and hosted on G2.com.

Agents can directly view the customer’s screen Review collected by and hosted on G2.com.

The solution still relies heavily on human agents Review collected by and hosted on G2.com.

Admin view is very user freindly and very easy interface! Review collected by and hosted on G2.com.

Sometimes take long time, and little bit slow while try to first login. Review collected by and hosted on G2.com.

The application has an autosave option for providing a better service to the customer. We can save the drafts by offering faster service to the customer. The application offers a better interface to do the work very quickly. The application has been used for a long time and has positive feedback from the users. The customer service is easy when we use the application. Review collected by and hosted on G2.com.

The speed is a bit slow when you are not using a better desktop. It depends on the system you use for running the application. The Software glitches happen when the method you use is not a very high-end configuration. The way the interface works is not up to the mark. Customer service is essential for any service provider to lead the race. Review collected by and hosted on G2.com.

Proactive Chat

Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behavior. Review collected by and hosted on G2.com.

Nothing to add, the product is really easy to use. Review collected by and hosted on G2.com.